Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Gate malfunction and rodent infestation at storage facility
Business reply on Google
Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet your expectations. This is certainly not the level of service we strive to provide, and we take your concerns very seriously. Please feel free to contact us so we can better understand the situation and work toward a resolution.
mouse droppings found inside the storage unit
Business reply on Google
We’re truly sorry to hear that your experience at one of our properties wasn’t a positive one. We’ve shared your feedback with our field leadership team, and they’ll be reviewing your account and reaching out to you soon to discuss this further. In the meantime, please feel free to call or stop by to speak with our Property Manager—we’re here to help. Our goal is to provide 5-star service and build strong relationships with our tenant family, and we’d love the opportunity to make things right.
The business repeatedly increased rental prices for the storage unit.
Business reply on Google
We appreciate your perspective on pricing changes. We understand your concerns and hope your transition goes smoothly with your smaller unit.
The business failed to open at the scheduled time.
Business reply on Google
We're disappointed to hear about your experience. Please contact us at (214) 388-3252 to address this issue.
The storage unit rental price increases frequently.
Business reply on Google
Please feel free to contact us at (214) 388-3252 to discuss this further.
The company charges unsubstantiated auction fees despite payment of balances.
Business reply on Google
Ebony , thanks for your feedback! We'd like to discuss your late fee in more detail. Can you give us a call at 888-storage?
frequent and significant rent increases over the rental period
Business reply on Google
Dear Sherry, we apologize for the inconvenience caused by the recent rental rate increase. We understand that small increases may seem unfair, but it is essential to cover the increasing costs of maintaining our storage facilities at high standards. Nevertheless, we have a few options that could potentially reduce your rental rates. If you have not yet contacted us regarding this matter, we encourage you to reach out to our customer service team. You can contact them 24/7 by phone at 866-865-7695 or via our website at www.lifestorage.com/contact.
Business prematurely emptied storage unit and failed to return personal property.
Storage unit was burglarized and management failed to notify the customer.
Storage units were broken into twice due to inadequate security.
Facility lacks 24-hour access and on-site security personnel.
Facility overcharges, has pest issues, and falsely claims non-payment.
inaccurate billing, incorrect fee charges, and misinformation regarding autopay setup
inaccurate pricing and presence of a rat in storage unit
Storage unit has rat and roach infestation damaging stored personal items.
customer alleges staff is dishonest and reviews are fake
facility auctioned customer belongings without prior notification