Storage Rentals of America
🧰 Other Services · 8539 Western Way · Jacksonville
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Customer service provided incorrect information and disconnected multiple phone calls.
Business reply on Google
Cher - We’re truly sorry to hear that your experience at one of our properties wasn’t a positive one. We’ve shared your feedback with our field leadership team, and they’ll be reviewing your account and reaching out to you soon to discuss this further. In the meantime, please feel free to call or stop by to speak with our Property Manager—we’re here to help. Our goal is to provide 5-star service and build strong relationships with our tenant family, and we’d love the opportunity to make things right.
Staff harassed customer regarding a payment despite prior notification.
Business reply on Google
Hi Alchari - We apologize for the miscommunication and any frustration it may have caused. We value our customers and strive to improve our communication. Best wishes in your future endeavors.
Staff repeatedly placed the caller on hold and disconnected the call.
Business reply on Google
Janae, Thank you for taking the time to share your experience. We’re sorry to hear about the difficulties you encountered and apologize for any inconvenience caused during your recent interaction. Please know that we take all feedback seriously, and this matter is being reviewed internally. Our Property Manager has reached out to speak with you directly and offer our apologies for the frustration you experienced. We value every customer interaction and are committed to improving communication and service at every level. - The SROA Team
The business repeatedly increased rental prices significantly over time.
Business reply on Google
Rachel, We completely understand your concerns regarding the recent rate increase, and we want to make sure you’re satisfied. We’ll be sure to notify the property team about your feedback and have them reach out to discuss this further. We also encourage tenants to consider moving to a different unit within the facility, which could help reduce your monthly rental rate. Thank you again for sharing your feedback—it’s important to us and helps us improve.
Long wait time and unpleasant odor at the facility.
Business reply on Google
Syd, Thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve upon our services. Have a great day. Storage Rentals of America
Facility removed amenities and implemented frequent rent increases for long-term tenants.
Business reply on Google
Rebecca, We're disappointed to hear of the negative experience you had at our location. Our managers tried to reach out to you but couldn't get ahold of you. Please reach out to us at (904) 572-1909 with more details so we can address this situation directly. We appreciate your feedback and look forward to hearing from you. Thanks, The SROA Team
business refused to honor the promotional free month offer
Business reply on Google
Jeannie, We are disappointed to learn of your experience here at Storage Rentals of America. Our property manager has tried to contact you but could not get a hold of you to discuss this situation further. Please reach out to us at (904) 619-7695 when you can so we can address this situation directly. Thank you and have a great day.
Frequent rent increases forced the customer to vacate the storage unit.
Staff used unprofessional language and threatened unit access over late payment
Business reply on Google
Hello Jeffrey, thank you for your continued patronage and for taking the time to leave us a review. We're happy to hear that we were able to make the rental process easy for you.
Staff discrimination, poor office accessibility, and rodent infestation in storage units.
Business reply on Google
Hello Tamara, we appreciate your patience while we work through our staffing issues and apologize for the inconvenience it caused with regards for to your payment. Due to this inconvenience we have waived your late fee. Our facility also performs regular pest control so we appreciate you letting us know that we need to up our efforts. Thank you for taking the time to talk with our manager and please give us a call at (904) 572-1909 if you would like to discuss this further.
Limited facility access hours cause inconvenience for customers.
Business reply on Google
Hello Tashay, we tried to reach out but our manager could not find your review name in our system. Please contact our manager at (904) 572-1909 so we can better discuss your concerns.
Assigned storage unit was occupied and locked with no staff available
Business reply on Google
We are disappointed to learn of your experience here at Storage Rentals of America. Thank you for speaking with our manager and we are happy to hear that our manager was able to resolve your issue.
Poor customer service and misleading promotional offers at the facility.
Business reply on Google
Hello Fred, it's upsetting to hear that you did not receive the quality service we strive to provide. Please give our office a call back so can better discuss your issues.
Blocked gate access and lack of promised follow-up communication
Business reply on Google
Hello Curtis, we want to apologize for the inconvenience and lack of communication on our end. This is not the top notch customer service we strive for. We tried calling multiple times after the incident but received no response. Please give our office a call.
Staff failed to be present during posted business hours
Business reply on Google
Hello Larry, we want to apologize again for the inconvenience caused. We tried contacting you however we did not receive a response. If you'd like please give our office a call.