Storage Rentals of America
🧰 Other Services · 851 Candlelite Ln · Lewis Center
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Staff member exhibits unprofessional, confrontational, and inconsistent behavior toward…
Business reply on Google
Hi Taylor - Thank you for sharing your experience with us. We apologize for any discomfort you have experienced and will take steps to address your concerns. Our goal is to provide exceptional service and we will strive to ensure consistency and clear communication in all interactions with our customers. We appreciate your feedback and hope to have the opportunity to restore your confidence in our facility.
Frequent rate increases and unprofessional communication from the facility manager.
Business reply on Google
Brian, We completely understand your concerns regarding the recent rate increase, and we want to ensure you're satisfied with your experience. We’ll pass your feedback along to the property team and have them reach out to discuss this further. We also encourage tenants to consider moving to a different unit within the facility, as this could help reduce your monthly rental rate. Thank you again for sharing your feedback—it’s valuable to us and helps us continue improving.
Inconsistent information regarding office hours and mandatory lock purchase.
Business reply on Google
Michael, We regret to hear that your experience didn’t meet our usual standards. Your feedback is very important to us, and we will be sure to share your comments with the property team as we continuously work to improve our service and facilities. The team will appreciate hearing your thoughts. If you'd like to discuss this further, please don't hesitate to call our Property Manager at (614) 820-1200—we’d love to hear from you and make things right. Thank you for bringing this to our attention.
Frequent price increases and security issues with the main door.
Business reply on Google
Bret, We understand that you are concerned about the recent rate increase. As we value your satisfaction and appreciate your business, the property manager has tried to contact you to but could not get ahold of you to discuss this matter further. We also encourage tenants to consider relocating within the facility to a different unit that may positively impact your monthly rental rate. Please reach out to us at (614) 820-1860 so we may assist you in moving forward towards a resolution.
Staff member was unprofessional and disorganized regarding account communication.
Business reply on Google
Jennifer, We are sorry to read this review and have raised up your concerns to the District Manager, Cyndi, to follow up personally about your concerns. We hope that once we are able to get you squared away with a mutually appropriate outcome, you can see your way to review your review. We value your business and ask you to stay tuned for follow up. Thanks The SROA Team
The business allegedly incentivizes customers to leave fake positive reviews.
Business reply on Google
Jessica, We are sorry to feel that way and when we researched your complaint, we find that you are not a tenant at our Columbus property. Unless we have you listed under a different name, and in that case, we would like to reach out to discuss your concerns, as they are concerning. Thanks The SROA Team
Water damage to unit and unexpected rate increase
Business reply on Google
We pride ourselves on having friendly, accommodating staff and are so happy our team was able to assist you! Thank you for taking the time to recognize how helpful and caring they were.
Storage unit break-in with unhelpful management and suspicious billing errors