Storage Star
🔧 Home Services · 2 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Significant monthly rent increase for storage unit
Business reply on Google
Larry, I'm sorry to hear about the rent increase from $137 to $205 for your 10x20 and the frustration after being here 18 months. We appreciate you noting there aren't comparable nearby options and apologize for the inconvenience this change has caused. Please contact us directly so we can discuss your concerns.
Staff refused access to water during a medical emergency
Business reply on Google
Shannon Kutalek, we are so sorry to hear about your experience and would like you to contact us at your earliest convenience. You can call our facility during office hours at (512) 335-1500. Thank you in advance, and we look forward to addressing this matter further.
customer unable to obtain refund for unused storage unit services
Business reply on Google
Emmie, we are so sorry to hear about this! We are passing this along to our team to try and rectify this situation.
Business failed to honor the advertised promotional pricing.
Business reply on Google
We value your input. Please feel free to reach out to us at (512) 336-7233 to discuss this further.
Frequent nighttime alarm noise disturbs nearby residents
Business reply on Google
We appreciate your feedback, Adrian. If you would like to discuss your experience further, don't hesitate to reach out to us at (512) 336-7233 or [email protected]. We would love the opportunity to resolve any issues.
poor facility maintenance, unresponsive staff, and unexpected rent increases
Business reply on Google
We appreciate your feedback, Larry. If you would like to discuss your experience further, don't hesitate to reach out to us at (512) 336-7233 or [email protected]. We would love the opportunity to resolve any issues.
Manager refused to assist with remote account closure and portal access.
Business reply on Google
Thank you for sharing your thoughts, Roberta. We’d love to hear how we could earn 5 stars from you. Roberta, i will be happy to assist you, please reach out to me at [email protected] and i will ensure this is addressed for you.
Significant rent increases and inability to contact staff via phone.
Business reply on Google
Hello Wayne, thank you for your review. We are sorry to hear that you had such an unpleasant experience and we appreciate you bringing this to our attention. We would love another chance to show you how important you are to our business. Please reach out to: [email protected], if you would like to receive a return phone call regarding your experience.
Facility management is forcing tenants to vacate their storage units.
The facility is in disrepair with non-functional elevator lighting.
The business allegedly stole locks and caused significant financial loss.
Business reply on Google
Hello Musicwitch, thank you for your review. We are sorry to hear that you had such an unpleasant experience and we appreciate you bringing this to our attention. We would love another chance to show you how important you are to our business. Please reach out to: [email protected], if you would like to receive a return phone call regarding your experience.
Inaccessible customer service and unresolved billing issues after company transition.
Business reply on Google
Hello Manu, thank you for your review. We are sorry to hear that you had such an unpleasant experience and we appreciate you bringing this to our attention. We would love another chance to show you how important you are to our business. Please reach out to: [email protected], if you would like to receive a return phone call regarding your experience.
Business demanded unauthorized access to the customer's storage unit.
facility failed to process refund and continued billing after move out
Poor customer service and lack of online payment options
Management replaced the previous staff immediately after taking ownership.
excessive shipping markup and limited payment methods
business failed to send invoice before charging late fees
Business failed to update payment information leading to incorrect late fees.
Staff refused to waive late fees as previously promised.