Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
customer unable to obtain refund for unused storage unit services
Business reply on Google
Emmie, we are so sorry to hear about this! We are passing this along to our team to try and rectify this situation.
Business failed to honor the advertised promotional pricing.
Business reply on Google
We value your input. Please feel free to reach out to us at (512) 336-7233 to discuss this further.
Frequent nighttime alarm noise disturbs nearby residents
Business reply on Google
We appreciate your feedback, Adrian. If you would like to discuss your experience further, don't hesitate to reach out to us at (512) 336-7233 or [email protected]. We would love the opportunity to resolve any issues.
poor facility maintenance, unresponsive staff, and unexpected rent increases
Business reply on Google
We appreciate your feedback, Larry. If you would like to discuss your experience further, don't hesitate to reach out to us at (512) 336-7233 or [email protected]. We would love the opportunity to resolve any issues.
Facility management is forcing tenants to vacate their storage units.
The facility is in disrepair with non-functional elevator lighting.
facility failed to process refund and continued billing after move out
Poor customer service and lack of online payment options
Management replaced the previous staff immediately after taking ownership.
excessive shipping markup and limited payment methods
business failed to send invoice before charging late fees
Business failed to update payment information leading to incorrect late fees.
Business failed to maintain contact information and provided poor customer service.
Staff member was rude and shushed the customer
Storage unit was accessed and personal items were stolen.
Owner provided poor service and refused to process shipping requirements correctly.