Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
customer was unaware of high fees and experienced overcharging
Business reply on Google
We appreciate your five-star review! Your confidence in the StorageMart team motivates us to uphold our high standards of service at 6714 S Cottage Grove Ave.
Unexpected storage fee increases and excessive late fee charges.
Business reply on Google
Ed, We hear you‚ price hikes are never welcome, but we do our best to keep rates fair while giving you top-tier service. Whether you're a new customer or a regular, we appreciate you. If you want to talk about your rate or anything else, give us a shout at [email protected]. We're here to help!
Customer lost all belongings due to rigid payment policy enforcement.
Business reply on Google
We're happy to hear that you had a great experience with Mamie at our Hyde Park storage facility, Ann! Thanks for the positive review.
System failure prevented customer check-in at the storage facility.
Business reply on Google
We apologize that this was your experience at our facility. Thank you for your review.
Staff harassed customer and acted unprofessionally during a dispute.
Business reply on Google
Brianna, we are sorry that this was your experience at our facility. We have passed your comments over to the appropriate parties. Thank you for your feedback.