StorageMart
🧰 Other Services · 3 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Significant rent increase and lack of functional facility amenities.
Business reply on Google
Thank you for your feedback, Matt! We appreciate you sharing your thoughts with us. We understand that price increases can be frustrating, and we always strive to balance competitive rates with the services we provide. If you'd like to discuss your concerns further, feel free to reach out at [email protected]. We're here to help and ensure your experience improves moving forward.
customer was unaware of high fees and experienced overcharging
Business reply on Google
We appreciate your five-star review! Your confidence in the StorageMart team motivates us to uphold our high standards of service at 6714 S Cottage Grove Ave.
Customer trapped in elevator for one hour due to equipment failure.
Business reply on Google
We're sorry to hear about your experience at StorageMart. Providing excellent customer service is a priority at all our locations, and we regret that we missed the mark in your case. When you have a moment, please reach out to us directly at [email protected] so we can discuss this further.
Removal of 24-hour access and poor customer service regarding billing inquiries.
Business reply on Google
Thanks for sharing your feedback, Daryl. We're really sorry things didn't go as expected. We'd love the chance to make it right. Reach out to us at [email protected]‚ we're here to fix this and get things back on track!
Mold damage to furniture and refusal to issue promised rent refund.
Business reply on Google
We're truly sorry to hear about the water damage you experienced at StorageMart. We understand how distressing this situation must be and apologize for any inconvenience it has caused. Please reach out to us at [email protected] so we can address your concerns directly and work towards a resolution. Your feedback is important to us, and we are committed to improving our services to prevent such issues in the future.
Significant rent increases and rodent infestation issues at storage facility.
Business reply on Google
Thanks for the feedback, Tim. We’re sorry to hear you are unsatisfied with your rate. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We’d like to discuss your concerns regarding your rate increase in more detail. Can you give us a call at 888-786-7243?
The storage unit contained trash and garments from a previous tenant.
Business reply on Google
Thanks for sharing your feedback, Micha. We're really sorry things didn't go as expected. We'd love the chance to make it right. Reach out to us at [email protected]‚ we're here to fix this and get things back on track!
Unexpected storage fee increases and excessive late fee charges.
Business reply on Google
Ed, We hear you‚ price hikes are never welcome, but we do our best to keep rates fair while giving you top-tier service. Whether you're a new customer or a regular, we appreciate you. If you want to talk about your rate or anything else, give us a shout at [email protected]. We're here to help!
Storage unit suffered from rodent infestation and poor management response.
Business reply on Google
Thank you for your feedback, Rayan. We're sorry to hear your experience wasn't up to our usual standards. Your satisfaction is important to us, and we'd appreciate the chance to make it right. Please reach out to us at [email protected] so we can address your concerns and work on delivering the service you deserve.
unit pest infestation and unexpected fee increases
Business reply on Google
Kayo, We hear you‚ price hikes are never welcome, but we do our best to keep rates fair while giving you top-tier service. Whether you're a new customer or a regular, we appreciate you. If you want to talk about your rate or anything else, give us a shout at [email protected]. We're here to help!
customer locked out of unit despite promotional offer dispute
Business reply on Google
Thank you for your feedback, Your. We're sorry to hear your experience wasn't up to our usual standards. Your satisfaction is important to us, and we'd appreciate the chance to make it right. Please reach out to us at [email protected] so we can address your concerns and work on delivering the service you deserve.
Elevators and security system are frequently malfunctioning causing building lockouts.
Business reply on Google
Krista, We're sorry to hear about your experience at our facility. Providing the best service possible is our top priority, and we'd appreciate the chance to discuss this further. Please don't hesitate to reach out to us directly at [email protected] at your convenience.
Elevators are frequently broken and climate control is ineffective.
Business reply on Google
Thank you for the excellent rating, Mikaela! Don't hesitate to reach out if you need anything!
Unexpected rent increases and broken elevator at storage facility.
Business reply on Google
We're truly sorry to hear about your recent experience at StorageMart in Indianapolis. Your feedback is important to us, and we'd like to understand your concerns better. Please get in touch with our customer service team via [email protected] so we can work towards a resolution.
Elevator at the loading dock has been broken since January.
Business reply on Google
We're truly sorry for the below-average experience you had at StorageMart. Your feedback is important, and we'd like to understand your concerns better. Please reach out to our customer service team at [email protected] so we can work toward a resolution.
Broken elevators, restricted restroom access, and pest infestation at storage facility.
Business reply on Google
Thanks! We're so appreciative of your excellent rating, Joseph! Don't hesitate to reach out to us at (317) 981-2772 if you ever need any assistance.
facility repeatedly charges for unwanted insurance despite proof of existing coverage
Business reply on Google
Thank you for the kind words, Meg. We're glad Shirley went above and beyond to meet your storage needs! Our team is here to serve you, so give us a call at (317) 981-2772 if you need any future assistance.
Unauthorized rent increases and insurance fees charged without prior notice.
Business reply on Google
We apologize for falling short of your expectations during your visit to StorageMart in Indianapolis. Your feedback is concerning, and we'd appreciate the opportunity to discuss your specific concerns. Please reach out to our customer service team at [email protected], and we'll do our best to make things right.
Frequent unexplained price increases and billing date changes
Business reply on Google
Thanks for the awesome review, Chanie! We work hard to meet the expectations of our customers, and we're happy to hear Marvin hit the mark for you! Don't hesitate to stop by the office or contact us at (317) 981-2772 if you need anything.
Unexpected rent increase and rigid payment schedule changes.
Business reply on Google
We're sorry to hear that your visit to StorageMart, located at 1215 E Washington St, wasn't up to our usual standards. Your feedback is noted, and we'd appreciate the opportunity to discuss your concerns further. Please contact our customer service team at [email protected], and we'll do our best to make things right.