Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Removal of 24-hour access and poor customer service regarding billing inquiries.
Business reply on Google
Thanks for sharing your feedback, Daryl. We're really sorry things didn't go as expected. We'd love the chance to make it right. Reach out to us at [email protected]‚ we're here to fix this and get things back on track!
unit pest infestation and unexpected fee increases
Business reply on Google
Kayo, We hear you‚ price hikes are never welcome, but we do our best to keep rates fair while giving you top-tier service. Whether you're a new customer or a regular, we appreciate you. If you want to talk about your rate or anything else, give us a shout at [email protected]. We're here to help!
customer locked out of unit despite promotional offer dispute
Business reply on Google
Thank you for your feedback, Your. We're sorry to hear your experience wasn't up to our usual standards. Your satisfaction is important to us, and we'd appreciate the chance to make it right. Please reach out to us at [email protected] so we can address your concerns and work on delivering the service you deserve.
Facility has rodent infestation and high humidity causing property damage
Business reply on Google
Hi Hamadi, Thank you for taking the time to advise about your recent experience with us. We're always interested in improving and love hearing your thoughts on how we could better serve you! We will pass this information on to our local team. If you ever have any other questions or concerns, please reach out to us at [email protected]. Thank you!
Facility lacks cleanliness and essential moving equipment for customers.
Storage unit was infested with mice and staff were unprofessional.