Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Significant rent increase and lack of functional facility amenities.
Business reply on Google
Thank you for your feedback, Matt! We appreciate you sharing your thoughts with us. We understand that price increases can be frustrating, and we always strive to balance competitive rates with the services we provide. If you'd like to discuss your concerns further, feel free to reach out at [email protected]. We're here to help and ensure your experience improves moving forward.
Customer trapped in elevator for one hour due to equipment failure.
Business reply on Google
We're sorry to hear about your experience at StorageMart. Providing excellent customer service is a priority at all our locations, and we regret that we missed the mark in your case. When you have a moment, please reach out to us directly at [email protected] so we can discuss this further.
Mold damage to furniture and refusal to issue promised rent refund.
Business reply on Google
We're truly sorry to hear about the water damage you experienced at StorageMart. We understand how distressing this situation must be and apologize for any inconvenience it has caused. Please reach out to us at [email protected] so we can address your concerns directly and work towards a resolution. Your feedback is important to us, and we are committed to improving our services to prevent such issues in the future.
Significant rent increases and rodent infestation issues at storage facility.
Business reply on Google
Thanks for the feedback, Tim. We’re sorry to hear you are unsatisfied with your rate. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We’d like to discuss your concerns regarding your rate increase in more detail. Can you give us a call at 888-786-7243?
The storage unit contained trash and garments from a previous tenant.
Business reply on Google
Thanks for sharing your feedback, Micha. We're really sorry things didn't go as expected. We'd love the chance to make it right. Reach out to us at [email protected]‚ we're here to fix this and get things back on track!
Storage unit suffered from rodent infestation and poor management response.
Business reply on Google
Thank you for your feedback, Rayan. We're sorry to hear your experience wasn't up to our usual standards. Your satisfaction is important to us, and we'd appreciate the chance to make it right. Please reach out to us at [email protected] so we can address your concerns and work on delivering the service you deserve.
Elevators and security system are frequently malfunctioning causing building lockouts.
Business reply on Google
Krista, We're sorry to hear about your experience at our facility. Providing the best service possible is our top priority, and we'd appreciate the chance to discuss this further. Please don't hesitate to reach out to us directly at [email protected] at your convenience.
Elevators are frequently broken and climate control is ineffective.
Business reply on Google
Thank you for the excellent rating, Mikaela! Don't hesitate to reach out if you need anything!
Unexpected rent increases and broken elevator at storage facility.
Business reply on Google
We're truly sorry to hear about your recent experience at StorageMart in Indianapolis. Your feedback is important to us, and we'd like to understand your concerns better. Please get in touch with our customer service team via [email protected] so we can work towards a resolution.
Elevator at the loading dock has been broken since January.
Business reply on Google
We're truly sorry for the below-average experience you had at StorageMart. Your feedback is important, and we'd like to understand your concerns better. Please reach out to our customer service team at [email protected] so we can work toward a resolution.
Broken elevators, restricted restroom access, and pest infestation at storage facility.
Business reply on Google
Thanks! We're so appreciative of your excellent rating, Joseph! Don't hesitate to reach out to us at (317) 981-2772 if you ever need any assistance.
facility repeatedly charges for unwanted insurance despite proof of existing coverage
Business reply on Google
Thank you for the kind words, Meg. We're glad Shirley went above and beyond to meet your storage needs! Our team is here to serve you, so give us a call at (317) 981-2772 if you need any future assistance.
Unauthorized rent increases and insurance fees charged without prior notice.
Business reply on Google
We apologize for falling short of your expectations during your visit to StorageMart in Indianapolis. Your feedback is concerning, and we'd appreciate the opportunity to discuss your specific concerns. Please reach out to our customer service team at [email protected], and we'll do our best to make things right.
Frequent unexplained price increases and billing date changes
Business reply on Google
Thanks for the awesome review, Chanie! We work hard to meet the expectations of our customers, and we're happy to hear Marvin hit the mark for you! Don't hesitate to stop by the office or contact us at (317) 981-2772 if you need anything.
Unexpected rent increase and rigid payment schedule changes.
Business reply on Google
We're sorry to hear that your visit to StorageMart, located at 1215 E Washington St, wasn't up to our usual standards. Your feedback is noted, and we'd appreciate the opportunity to discuss your concerns further. Please contact our customer service team at [email protected], and we'll do our best to make things right.
Facility is infested with cockroaches and has frequent equipment failures.
Business reply on Google
Hi J, thank you for sharing your experience with us. Our "Clean and Green" policy is intended to keep all of our facilities to a high standard. We're sorry to hear that your experience was negative and will be sure to share this feedback internally.
The business increased the monthly storage unit rental price unexpectedly.
Business reply on Google
Your feedback is very important to our team, Lynn. We're sorry to hear you're unhappy with your experience and rental rate. The value of our units changes from month to month based on market values. Periodically we adjust rates to reflect the current value. We understand the frustration of rate increases, and would like to speak with you about rate increases and resolve your concerns. Please call our national solutions center at 888-storage.
Presence of cockroaches in the storage locker facility
Business reply on Google
Hi Christina, we're sorry to hear about your experience. All of our facilities are treated for pests and rodents on a regular basis with Ecolab, our dedicated pest control experts. If you have questions about this, we're here to help and can be reached at (317) 981-2772.
unexpected rate increases and poor communication regarding unit payment
Business reply on Google
Hi Rusty, thank you for the review. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. Please give us a call at 888-storage to discuss what options we may have for you!
Storage unit auctioned without proper notice of rate increase or lockout
Business reply on Google
Hi Shelby, we're sorry to hear you are unhappy with your rate. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.