Store Space Self Storage
🧰 Other Services · 7580 New Market Center Way · Columbus
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The business repeatedly adds unwanted insurance charges and ignores billing inquiries.
Unauthorized recurring fees and unexpected price increases on storage unit rental.
Frequent equipment failures and significant unexpected monthly rent increases.
Business reply on Google
Hi Nadine Larcomb, we regret to hear that your experience did not meet your expectations. Our top priority is to provide our guests with an exceptional storage experience, so we’d like the opportunity to discuss your feedback further. Please call us at 833-786-7366 at you earliest convenience.
Storage unit was broken into and management is unresponsive.
Business reply on Google
Hi Estela Puchulu-campanella, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
The monthly rental price doubled within one year.
Business reply on Google
Hi Dalton Hill, we know a three-star rating isn’t bad, but we strive to provide all our customers with a higher quality of service. If there’s something we could have done better, please give us a call at 833-786-7366 to help us improve for the future.
Frequent rent increases and maintenance issues with facility bay doors.
Business reply on Google
Hi 平慮庵論（aaron Pelot）, we regret to hear that your experience did not meet your expectations. Our top priority is to provide our guests with an exceptional storage experience, so we’d like the opportunity to discuss your feedback further. Please call us at 833-786-7366 at you earliest convenience.
The agent was unhelpful and disconnected the call abruptly.
Business reply on Google
Hi Lasheena Freeze, we regret to hear that your experience did not meet your expectations. Our top priority is to provide our guests with an exceptional storage experience, so we’d like the opportunity to discuss your feedback further. Please call us at 833-786-7366 at you earliest convenience.
frequent rent increases and broken automatic facility doors
Business reply on Google
Hi B C, we regret to hear that your experience did not meet your expectations. Our top priority is to provide our guests with an exceptional storage experience, so we’d like the opportunity to discuss your feedback further. Please call us at 833-786-7366 at you earliest convenience.
Frequent rent increases and poor communication regarding account management issues.
Business reply on Google
Hi Eric Mcsong, we regret to hear that your experience did not meet your expectations. Our top priority is to provide our guests with an exceptional storage experience, so we’d like the opportunity to discuss your feedback further. Please call us at 833-786-7366 at you earliest convenience.
The facility overcharged the customer and failed to resolve billing errors.
Business reply on Google
Hi Salone, we regret to hear that your experience did not meet expectations. It’s our goal to provide guests with an exceptional storage experience, so we’d like the opportunity to discuss your feedback further. Please call us at 833-786-7366 at your earliest convenience.
frequent rent price increases make long term storage unaffordable
Business reply on Google
Hi Bassman 71, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Frequent equipment failures, missing promotion, and unexpected billing issues.
Business reply on Google
Hi Trevor, we apologize for your negative experience but would like to inform you that the invoicing issue is being resolved. We will be reaching out regarding your account to help resolve any remaining concerns. If you have an urgent concern, please email [email protected] for personal follow-up.
Frequent and significant price increases for storage unit rental.
Business reply on Google
Hi Jessica Walton, we appreciate your feedback. We are sorry to hear you had a negative experience, so we would like to look into the issue further. We have notified our management team and they will contact you within two business days. For immediate assistance, please call us at 833-786-7366.
Facility entrance and exit doors are frequently broken
Business reply on Google
Hi Axel, we sincerely apologize for your experience. We strive to provide a first-class experience at all our facilities, so we’d like to find out more about your negative experience. Please call us at 833-786-7366 for immediate assistance.
Facility entrance doors are frequently broken preventing access to storage units.
Business reply on Google
Hi KH, we regret to hear that your experience did not meet your expectations. Our top priority is to provide our guests with an exceptional storage experience, so we’d like the opportunity to discuss your feedback further. Please call us at 833-786-7366 at you earliest convenience.
promotional discount not applied to monthly rent charges
Business reply on Google
Hi Laura, we regret to hear that your experience did not meet your expectations. Our top priority is to provide our customers with an exceptional storage experience, so we’d like the opportunity to discuss your feedback further. Please call us at 833-786-7366 at you earliest convenience.
Broken facility doors and unresponsive customer service support
Business reply on Google
Hello Ashley Chucales, we appreciate your feedback. We are sorry to hear you had a negative experience, so we would like to look into the issue further. We have notified our management team and they will contact you within two business days. For immediate assistance, please call us at 833-786-7366.
Staff members were rude and unhelpful to the customer.
Business reply on Google
Hi Brian, we sincerely apologize for your experience. We strive to provide a first-class experience at all our facilities, so we’d like to find out more about your negative experience. Please call us at 833-786-7366 for immediate assistance.
Inadequate equipment, poor site layout, and restricted unit access.
Business reply on Google
Hi Lyes Abba, we strive for the highest level of service so if you feel there’s something we could have done better, please give us a call at 833-786-7366 to let us know! Thanks again for taking the time to review our store!
inaccessible unit, broken elevators, and unresponsive customer service
Business reply on Google
Hi Pete, we regret to hear that your experience did not meet your expectations. Our top priority is to provide our customers with an exceptional storage experience, so we’d like the opportunity to discuss your feedback further. Please call us at 833-786-7366 at you earliest convenience.