Store Space Self Storage
🧰 Other Services · 6 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Lack of on-site staff to assist with move-in issues.
Business reply on Google
Hi Deja, we regret to hear that your experience did not meet your expectations. Our top priority is to provide our guests with an exceptional storage experience, so we’d like the opportunity to discuss your feedback further. Please call us at 833-786-7366 at you earliest convenience.
claims department failed to communicate or recover insured items
Storage unit is infested with rodents and roaches
Customer belongings were sold despite an active payment plan agreement.
Customer was trapped inside the storage facility due to gate malfunction.
Business reply on Google
Hi Michael Singer, we regret to hear that your experience did not meet your expectations. Our top priority is to provide our guests with an exceptional storage experience, so we’d like the opportunity to discuss your feedback further. Please call us at 833-786-7366 at you earliest convenience.
facility has rodent infestation, security issues, and deceptive billing practices
broken facility doors and excessive rental price increases
Garage door is broken and management is unresponsive to cancellation requests.
Unnecessary insurance fees and erroneous late payment notifications.
Business reply on Google
Thank you for taking the time to let us know how we did! We strive to provide great customer service to go along with our secure, affordable storage solutions.
customer has not received a promised refund and faces incorrect billing
Manager evicted customer based on alleged lease violations.
Business reply on Google
Hi Ladarius Davenport, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
monthly storage rental fees are increasing significantly
Business reply on Google
Hi Ivy Luna, we regret to hear that your experience did not meet your expectations. Our top priority is to provide our guests with an exceptional storage experience, so we’d like the opportunity to discuss your feedback further. Please call us at 833-786-7366 at you earliest convenience.
The business repeatedly adds unwanted insurance charges and ignores billing inquiries.
Unauthorized recurring fees and unexpected price increases on storage unit rental.
Frequent and significant rent increases without adequate notice.
Business reply on Google
Hi Chase, thank you for your kind review, we are happy to pass along your comments to the team here at Store Space Self Storage! We appreciate your business and if you ever need anything feel free to stop by the office or give us a call. We are here to help with all your self-storage needs.
The business closed the unit early without providing a refund.
Business reply on Google
Hi Cj Simmons, we regret to hear that your experience did not meet your expectations. Our top priority is to provide our guests with an exceptional storage experience, so we’d like the opportunity to discuss your feedback further. Please call us at 833-786-7366 at you earliest convenience.
Storage unit closed prematurely without a refund after payment
Business reply on Google
Hi Cj Simmons, we regret to hear that your experience did not meet your expectations. Our top priority is to provide our guests with an exceptional storage experience, so we’d like the opportunity to discuss your feedback further. Please call us at 833-786-7366 at you earliest convenience.
Frequent equipment failures and significant unexpected monthly rent increases.
Business reply on Google
Hi Nadine Larcomb, we regret to hear that your experience did not meet your expectations. Our top priority is to provide our guests with an exceptional storage experience, so we’d like the opportunity to discuss your feedback further. Please call us at 833-786-7366 at you earliest convenience.
facility access doors fail to open during designated operating hours
Broken garage door and obstructed parking space provided to customer