Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
claims department failed to communicate or recover insured items
Customer belongings were sold despite an active payment plan agreement.
facility has rodent infestation, security issues, and deceptive billing practices
Unnecessary insurance fees and erroneous late payment notifications.
Business reply on Google
Thank you for taking the time to let us know how we did! We strive to provide great customer service to go along with our secure, affordable storage solutions.
Frequent and significant rent increases without adequate notice.
Business reply on Google
Hi Chase, thank you for your kind review, we are happy to pass along your comments to the team here at Store Space Self Storage! We appreciate your business and if you ever need anything feel free to stop by the office or give us a call. We are here to help with all your self-storage needs.
broken gate access and unauthorized billing after providing move-out notice
Business reply on Google
Hi Amir Gattoufi, we regret to hear that your experience did not meet your expectations. Our top priority is to provide our guests with an exceptional storage experience, so we’d like the opportunity to discuss your feedback further. Please call us at 833-786-7366 at you earliest convenience.
lack of available carts forced customer to purchase a dolly
Business reply on Google
Hi Thomas Baker, we regret to hear that your experience did not meet your expectations. Our top priority is to provide our guests with an exceptional storage experience, so we’d like the opportunity to discuss your feedback further. Please call us at 833-786-7366 at you earliest convenience.
Broken garage doors, non-functional elevators, and inaccessible building exits.
Business reply on Google
Hi Chase Mccrocklin, we regret to hear that your experience did not meet your expectations. Our top priority is to provide our guests with an exceptional storage experience, so we’d like the opportunity to discuss your feedback further. Please call us at 833-786-7366 at you earliest convenience.
Storage unit had a severe mouse infestation destroying stored personal belongings.
customer cannot access storage unit due to non-functional entry code
Business reply on Google
Hi Natasha Fields, we regret to hear that your experience did not meet your expectations. Our top priority is to provide our guests with an exceptional storage experience, so we’d like the opportunity to discuss your feedback further. Please call us at 833-786-7366 at you earliest convenience.
Storage unit was severely infested with mice damaging personal property.
Business reply on Google
Hi Ruqayyah Abdulrahman, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
inaccessible storage unit and lack of on-site staff assistance
Business reply on Google
Hi Richard, we regret to hear that your experience did not meet your expectations. Our top priority is to provide our guests with an exceptional storage experience, so we’d like the opportunity to discuss your feedback further. Please call us at 833-786-7366 at you earliest convenience.
Facility security doors remain broken and management is unresponsive to concerns.
Business reply on Google
Hi Harrison, we’re disappointed to hear your experience did not meet expectations. It's our goal to provide every guest with an excellent experience, so we’d appreciate the opportunity to discuss your feedback further. Your time is valuable and your feedback is important. Please email [email protected] for personal follow-up.
customer has not received a refund after moving out
Business reply on Google
Hi Nicole, we regret to hear that your experience did not meet expectations. It’s our goal to provide guests with an exceptional storage experience, so we’d like the opportunity to discuss your feedback further. Please call us at 833-786-7366 at your earliest convenience.
Broken security doors and safety hazards at storage facility
Business reply on Google
Hello Scott, we appreciate your feedback. We are sorry to hear you had a negative experience, so we would like to look into the issue further. We have notified our management team and they will contact you within two business days. For immediate assistance, please call us at 833-786-7366.
Access code failed to work requiring multiple calls for assistance
Business reply on Google
Hello Shenna, we appreciate your feedback. We are sorry to hear you had a negative experience, so we would like to look into the issue further. We have notified our management team and they will contact you within two business days. For immediate assistance, please call us at 833-786-7366.
Facility closes early preventing access to storage unit
Business reply on Google
Hi Geno, we regret to hear that your experience did not meet your expectations. Our top priority is to provide our customers with an exceptional storage experience, so we’d like the opportunity to discuss your feedback further. Please call us at 833-786-7366 at you earliest convenience.
Facility is unsanitary, unsafe, and lacks promised climate control.
Business reply on Google
Hello Amanda, help us turn this around! We strive for excellence at all our locations and are disappointed to hear about your negative experience. We’ve elevated your issue to our management team and they will contact you within two business days. For a faster resolution, please call us at 833-786-7366. Thank you for your patience!
The company failed to issue a promised refund after cancellation.
Business reply on Google
Hi Tom, we apologize for your experience. This is not how we operate as a company and we’d like the chance to turn this around. We’ve elevated your issue to our management team and they will contact you within two business days.
Stored property damaged by mold and water due to unit instability
Business reply on Google
To help us identify you, could you please provide me with your unit number? Thank you.