Between really bad and never again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Lack of on-site staff to assist with move-in issues.
Business reply on Google
Hi Deja, we regret to hear that your experience did not meet your expectations. Our top priority is to provide our guests with an exceptional storage experience, so we’d like the opportunity to discuss your feedback further. Please call us at 833-786-7366 at you earliest convenience.
Customer was trapped inside the storage facility due to gate malfunction.
Business reply on Google
Hi Michael Singer, we regret to hear that your experience did not meet your expectations. Our top priority is to provide our guests with an exceptional storage experience, so we’d like the opportunity to discuss your feedback further. Please call us at 833-786-7366 at you earliest convenience.
broken facility doors and excessive rental price increases
Garage door is broken and management is unresponsive to cancellation requests.
customer has not received a promised refund and faces incorrect billing
Manager evicted customer based on alleged lease violations.
Business reply on Google
Hi Ladarius Davenport, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Unresponsive staff, broken gate, and poor facility maintenance.
Business reply on Google
Hi Joey Hansen, we regret to hear that your experience did not meet your expectations. Our top priority is to provide our guests with an exceptional storage experience, so we’d like the opportunity to discuss your feedback further. Please call us at 833-786-7366 at you earliest convenience.
broken access doors and unauthorized charges after account cancellation
Business reply on Google
Hi Matt Poppell, we regret to hear that your experience did not meet your expectations. Our top priority is to provide our guests with an exceptional storage experience, so we’d like the opportunity to discuss your feedback further. Please call us at 833-786-7366 at you earliest convenience.
Unexpected monthly charges due to lack of clear cancellation policy information.
Business reply on Google
Hi Neika Charles, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Staff refused to provide corporate contact information for a complaint.
Business reply on Google
Hi Cherie Lyles, we regret to hear that your experience did not meet your expectations. Our top priority is to provide our guests with an exceptional storage experience, so we’d like the opportunity to discuss your feedback further. Please call us at 833-786-7366 at you earliest convenience.
Manager is unavailable and account is being overcharged
Business reply on Google
Hi Alicia James, we regret to hear that your experience did not meet your expectations. Our top priority is to provide our guests with an exceptional storage experience, so we’d like the opportunity to discuss your feedback further. Please call us at 833-786-7366 at you earliest convenience.