Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Broken garage door and obstructed parking space provided to customer
Business charged account twice and failed to issue a refund.
Business reply on Google
Hi Kiara Hamilton, we regret to hear that your experience did not meet your expectations. Our top priority is to provide our guests with an exceptional storage experience, so we’d like the opportunity to discuss your feedback further. Please call us at 833-786-7366 at you earliest convenience.
customer cannot access their storage unit for over a month
Business reply on Google
We're proud to serve customers like you, The Strategist! Thanks for leaving us a rating. We're here to help if you have any questions about your rental!
Facility has sanitation issues, frequent access closures, and rising rental prices.
The storage facility has been without power for several days.
The storage facility is dirty and disorganized.
Delayed refund and unauthorized charges with rude management.
Business reply on Google
Hi Michael Collins, thanks for your kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
facility assigns poor units and provides non-functional access codes
Business reply on Google
Hi Yorel Watt, we regret to hear that your experience did not meet your expectations. Our top priority is to provide our guests with an exceptional storage experience, so we’d like the opportunity to discuss your feedback further. Please call us at 833-786-7366 at you earliest convenience.
Facility damage, lack of access, and poor maintenance destroyed stored items.
Business reply on Google
Hi Prittegirlz, we regret to hear that your experience did not meet your expectations. Our top priority is to provide our guests with an exceptional storage experience, so we’d like the opportunity to discuss your feedback further. Please call us at 833-786-7366 at you earliest convenience.
Unexpected price increases and mandatory insurance charges added to account.
Business reply on Google
Hi Dave Scholnick, we regret to hear that your experience did not meet your expectations. Our top priority is to provide our guests with an exceptional storage experience, so we’d like the opportunity to discuss your feedback further. Please call us at 833-786-7366 at you earliest convenience.
Staff was unavailable during business hours preventing access to rented unit.
Business reply on Google
Hi Lil Village, we regret to hear that your experience did not meet your expectations. Our top priority is to provide our guests with an exceptional storage experience, so we’d like the opportunity to discuss your feedback further. Please call us at 833-786-7366 at you earliest convenience.
Facility closed for asbestos without tenant notification or access to belongings
Business reply on Google
Hi Charlene Scott, we regret to hear that your experience did not meet your expectations. Our top priority is to provide our guests with an exceptional storage experience, so we’d like the opportunity to discuss your feedback further. Please call us at 833-786-7366 at you earliest convenience.
Facility is inaccessible and staff are unresponsive and rude.
Business reply on Google
Hi Theresa Dieujuste, we regret to hear that your experience did not meet your expectations. Our top priority is to provide our guests with an exceptional storage experience, so we’d like the opportunity to discuss your feedback further. Please call us at 833-786-7366 at you earliest convenience.
no staff present to process account closure resulting in extra charges
Business reply on Google
Hi D Ad, we regret to hear that your experience did not meet your expectations. Our top priority is to provide our guests with an exceptional storage experience, so we’d like the opportunity to discuss your feedback further. Please call us at 833-786-7366 at you earliest convenience.
Unit lock cut, missing property, and severe rodent infestation.
Business reply on Google
Hi Bernice, we regret to hear that your experience did not meet expectations. It’s our goal to provide guests with an exceptional storage experience, so we’d like the opportunity to discuss your feedback further. Please call us at 833-786-7366 at your earliest convenience.
storage unit is infested with mice droppings and staff are rude
Business reply on Google
Hi Ronnie Anika, we appreciate your feedback. We are sorry to hear you had a negative experience, so we would like to look into the issue further. We have notified our management team and they will contact you within two business days. For immediate assistance, please call us at 833-786-7366.
Business misrepresented billing cycle and applied unauthorized late fees
Business reply on Google
Hi Naja, we regret to hear that your experience did not meet expectations. It’s our goal to provide guests with an exceptional storage experience, so we’d like the opportunity to discuss your feedback further. Please call us at 833-786-7366 at your earliest convenience.
Elevator is broken and management failed to provide notice or compensation
Business reply on Google
Hi Guyrbrewer109, we regret to hear that your experience did not meet expectations. It’s our goal to provide guests with an exceptional storage experience, so we’d like the opportunity to discuss your feedback further. Please call us at 833-786-7366 at your earliest convenience.
Frequent unauthorized billing changes and poor facility maintenance causing property…
Business reply on Google
Thank you for your feedback Anthony. We’re disappointed you had a negative experience. We are investigating the issue and our management team will reach out to you within two business days. If you need immediate assistance, please call us at 833-786-7366.
Staff refused to provide service before closing time
Business reply on Google
Hi Jesse Williams, thank you for your kind review; we are happy to pass along your comments to the team here at Store Space Self Storage! We are always more than happy to assist you if anything else comes up. Take care!