Store Space Self Storage
🧰 Other Services · 5134 Lancaster Ave · Philadelphia
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Storage unit is infested with rodents and roaches
The management provides poor assistance to customers.
Business reply on Google
Hi Donovan D, we regret to hear that your experience did not meet your expectations. Our top priority is to provide our guests with an exceptional storage experience, so we’d like the opportunity to discuss your feedback further. Please call us at 833-786-7366 at you earliest convenience.
Unsolicited price increases and aggressive payment collection practices.
Business reply on Google
Hi Ami Ekpaji, we regret to hear that your experience did not meet your expectations. Our top priority is to provide our guests with an exceptional storage experience, so we’d like the opportunity to discuss your feedback further. Please call us at 833-786-7366 at you earliest convenience.
Unexpected rate increases and water damage to stored items.
Business reply on Google
Hi Ashley Sillah, we regret to hear that your experience did not meet your expectations. Our top priority is to provide our guests with an exceptional storage experience, so we’d like the opportunity to discuss your feedback further. Please call us at 833-786-7366 at you earliest convenience.
Staff member provided rude service and lacked knowledge of pricing.
Business reply on Google
Hi Micah Richards, we regret to hear that your experience did not meet your expectations. Our top priority is to provide our guests with an exceptional storage experience, so we’d like the opportunity to discuss your feedback further. Please call us at 833-786-7366 at you earliest convenience.
Storage unit key opens other units posing a security risk
Business reply on Google
Hi Charise Gr, we regret to hear that your experience did not meet your expectations. Our top priority is to provide our guests with an exceptional storage experience, so we’d like the opportunity to discuss your feedback further. Please call us at 833-786-7366 at you earliest convenience.
Staff absence and missing lock caused access and security issues.
Business reply on Google
Hi Latoya Datts, we regret to hear that your experience did not meet your expectations. Our top priority is to provide our guests with an exceptional storage experience, so we’d like the opportunity to discuss your feedback further. Please call us at 833-786-7366 at you earliest convenience.
Facility has pest infestation, poor maintenance, and broken access panels.
Business reply on Google
Hello Japheth, help us turn this around! We strive for excellence at all our locations and are disappointed to hear about your negative experience. We’ve elevated your issue to our management team and they will contact you within two business days. For a faster resolution, please call us at 833-786-7366. Thank you for your patience!
Facility is poorly maintained and rent increased without proper notice.
Business reply on Google
Hello Russ, help us turn this around! We strive for excellence at all our locations and are disappointed to hear about your negative experience. We’ve elevated your issue to our management team and they will contact you within two business days. For a faster resolution, please call us at 833-786-7366. Thank you for your patience!
Employee harassment and false police reports against the customer
Business reply on Google
Hi Sheena, we sincerely apologize for your experience at Lancaster. We understand the seriousness of your concerns and we’ve elevated your issue to our management team. For a faster resolution, please give us a call at 833-786-7366. Thank you for your patience.
Storage unit theft and lack of cooperation with insurance claims.
Business reply on Google
Hi Rahkia, we are very sorry to hear you had a negative experience at Store Space. We would appreciate the chance to help this process be easier for you. We will pass your issue along to a management team member , who will contact you within two business days to discuss your situation. Thank you for your patience!
Staff absent during hours and access code not functioning
Business reply on Google
Laurdielar, can you tell me your unit number so we can locate you in our system to reach out to you? Thank you.
Storage unit lacks functional lighting and management is unresponsive.
Business reply on Google
We sincerely apologize for your negative experience with Store Space. We passed your issue on to your District Manager and they will respond within 48 hours.
The facility does not offer twenty-four hour access.
Business reply on Google
We're disappointed to hear of the negative experience you had at our location. Please reach out to us at (215) 878-5594 when you can so we can address this situation directly. Thank you and have a great day.
Customer reported theft of property and lack of staff communication.
Business reply on Google
Hi Bernadette We would like to work towards a resolution, so if you are willing, please reach out to us at (215) 878-5594 to discuss this further. We regret to hear that you are displeased with your recent experience with us.
Business auctioned storage unit despite customer having proof of prepaid rent.
Business reply on Google
Hi Tamara, Thank you for reaching out – we completely understand your concern. Looking through our records it appears you signed your unit over to your mother. She fell behind in payments – we will have a manager call you directly to discuss.
Facility access hours differ from advertised information and lease terms.