Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
monthly storage rental fees are increasing significantly
Business reply on Google
Hi Ivy Luna, we regret to hear that your experience did not meet your expectations. Our top priority is to provide our guests with an exceptional storage experience, so we’d like the opportunity to discuss your feedback further. Please call us at 833-786-7366 at you earliest convenience.
The business closed the unit early without providing a refund.
Business reply on Google
Hi Cj Simmons, we regret to hear that your experience did not meet your expectations. Our top priority is to provide our guests with an exceptional storage experience, so we’d like the opportunity to discuss your feedback further. Please call us at 833-786-7366 at you earliest convenience.
Storage unit closed prematurely without a refund after payment
Business reply on Google
Hi Cj Simmons, we regret to hear that your experience did not meet your expectations. Our top priority is to provide our guests with an exceptional storage experience, so we’d like the opportunity to discuss your feedback further. Please call us at 833-786-7366 at you earliest convenience.
facility access doors fail to open during designated operating hours
Staff harassment, suspicious lock access, and unresolved account login issues.
Business reply on Google
Hi Antonio Viesca, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
customer unable to access storage unit due to missing entry code
The business changed the late fee date without prior notice.
Business reply on Google
Hi Joe Martinez, we regret to hear that your experience did not meet your expectations. Our top priority is to provide our guests with an exceptional storage experience, so we’d like the opportunity to discuss your feedback further. Please call us at 833-786-7366 at you earliest convenience.
Unit access was deactivated prematurely without prior notification
Business reply on Google
We regret to hear that your experience did not meet your expectations. Our top priority is to provide our guests with an exceptional storage experience, so we’d like the opportunity to discuss your feedback further. Please call us at 833-786-7366 at you earliest convenience.
customer unable to reach staff for information regarding existing unit
Business reply on Google
Hi Guess Who, we regret to hear that your experience did not meet your expectations. Our top priority is to provide our guests with an exceptional storage experience, so we’d like the opportunity to discuss your feedback further. Please call us at 833-786-7366 at you earliest convenience.
misleading promotional pricing and unfair billing practices
Business reply on Google
Hi Jay Caballero, we regret to hear that your experience did not meet your expectations. Our top priority is to provide our guests with an exceptional storage experience, so we’d like the opportunity to discuss your feedback further. Please call us at 833-786-7366 at you earliest convenience.
Stored furniture was damaged by rat feces at the facility.
Business reply on Google
Hi Jamarion Ramirez, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!
customer service is unresponsive and keeps callers on long holds
Business reply on Google
Hi Michael Mireles, we appreciate your feedback. We are sorry to hear you had a negative experience, so we would like to look into the issue further. We have notified our management team and they will contact you within two business days. For immediate assistance, please call us at 833-786-7366.
Frequent billing errors and lack of accessible customer service staff.
Business reply on Google
Hi Juan Manuel Calderon Valverde, thank you for your kind review; we are happy to pass along your comments to the team here at Store Space Self Storage! We look forward to your next visit! Take care!
Business seized paid storage unit and refused to issue a refund
Business reply on Google
Thank you for your feedback Mallorie. We’re disappointed you had a negative experience. We are investigating the issue and our management team will reach out to you within two business days. If you need immediate assistance, please call us at 833-786-7366.
Facility air conditioning failure resulted in unexpected additional charges for the…
Business reply on Google
Hello Shakirah, we appreciate your feedback. We are sorry to hear you had a negative experience, so we would like to look into the issue further. We have notified our management team and they will contact you within two business days. For immediate assistance, please call us at 833-786-7366.
persistent billing notifications and harassment from management after payment
Business reply on Google
Hi Taylor, we regret to hear that your experience did not meet your expectations. Our top priority is to provide our customers with an exceptional storage experience, so we’d like the opportunity to discuss your feedback further. Please call us at 833-786-7366 at you earliest convenience.
Facility lacks climate control and has long access wait times.
Business reply on Google
Hello Stephanie, help us turn this around! We strive for excellence at all our locations and are disappointed to hear about your negative experience. We’ve elevated your issue to our management team and they will contact you within two business days. For a faster resolution, please call us at 833-786-7366. Thank you for your patience!
Facility air conditioning is broken and management is unresponsive to complaints.
Business reply on Google
Hello Daniel, help us turn this around! We strive for excellence at all our locations and are disappointed to hear about your negative experience. We’ve elevated your issue to our management team and they will contact you within two business days. For a faster resolution, please call us at 833-786-7366. Thank you for your patience!
Facility inaccessible despite online rental and payment for same-day move-in.
Business reply on Google
Hi George, we sincerely apologize you had a negative experience with Store Space, but we would appreciate the chance to turn it around. We will pass your issue along to a management team member, who will contact you within two business days to discuss your situation. For a faster resolution, please reach out to us at 833-786-7366. Thank you for your patience!
Facility under construction lacks moving carts for customer use
Business reply on Google
we are deeply sorry for your negative experience at San Antonio. We would like to find out more about your experience and see if we can turn this around. Please contact us at 833-786-7366 at your earliest convenience.