Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
The facility access system is not respecting scheduled access times.
Business reply on Google
Hi Carlos, Thank you for your feedback. We’re concerned to hear that the access schedule did not match what was expected, as we understand how frustrating that can be. Please contact our support team at (800) 784-9176, and we’ll be happy to assist you and review this with you directly.
Office was unexpectedly closed and staff are unresponsive to cancellation requests.
Storage unit was burglarized and management is now evicting the tenant.
Initial phone inquiry provided incorrect information to the customer.
Customer reports theft of stored items and unresolved insurance claim.
Inconsistent information provided regarding insurance fee credit policy
Annual storage rate increases occurred without prior notice to the customer.
Business reply on Google
Hi June - We are disappointed to learn that your experience was less than awesome. Feel free to contact us at 800-784-9176 so we discuss these inconveniences and make things right again.
Facility break-ins and denied access to storage unit.
Business reply on Google
Hi Kat - we are extremely disappointed to learn about the situation at hand and certainly want to help. Customer service is at the heart of how we do business and our main priority is the safety and satisfaction of our customers. Since the unit was broken into, we did put another lock on it to prevent anyone else from entering the unit. Unfortunately, since you visited prior to office hours, we were not able to help remove the lock in time for your trip. We sincerely apologize for any inconveniences. Please contact our customer service number at 800-784-9176 - your satisfaction is a top priority to us.
Limited facility access hours after 8pm
High lock prices and potential overcharging without booking confirmation emails.
Customer experienced unexpected pricing and lack of climate control.
Poor communication and staff unresponsiveness regarding unit access issues.
Business reply on Google
Thank you for the feedback and for bringing this to our attention. We are sorry that you were not 100% satisfied with your experience, but we're glad the District Manager was able to work with you. We will pass your comments along and are working internally to make sure the details you described do not happen in the future. If there is anything else we can do to better serve you, you can call our customer service number at 800-784-9176.
mandatory insurance fee added without prior notice
Business reply on Google
At StorQuest we pride ourselves on outstanding customer service and would like to apologize for any miscommunication that resulted. Insurance is required for your own protection and charged on a monthly basis with your rent. We’d appreciate the opportunity to discuss this situation further. We ask that you please contact Ray Lene, Manager of StorQuest Phoenix at (602) 992-1000, so that he may directly resolve this issue.
Staff harassed and discriminated against customer and terminated tenancy without cause.
Business reply on Google
Hi Alyssa, Thank you for the feedback and for bringing this to our attention. We are incredibly sorry to hear that you were not treated with the highest level of customer service at our Phoenix location. If there is anything else we can do to better serve you, you can call our customer service number at 800.784.9176.