Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The hotel lacked water service throughout the duration of the stay.
Management was disrespectful and unprofessional toward staff and guests.
The business refused to issue a refund for a cancelled reservation.
The hotel bed is extremely uncomfortable and hard.
Presence of roaches, mold, and unresolved billing issues.
The hotel room was infested with roaches and staff were rude.
Business reply on Google
Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay. Cleanliness and guest comfort are our top priorities, and it is unacceptable that your room did not meet these standards. Your comments have been shared with management to address these concerns immediately. We regret that your experience was so disappointing and appreciate you bringing these serious issues to our attention. Jeremy Ward #Team6
Presence of roaches, denied refund, and malfunctioning vending machine.
Business reply on Google
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Jeremy Ward #Team6
The hotel room was infested with cockroaches.
Business reply on Google
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the unpleasant experience you encountered during your stay, particularly regarding the cleanliness of your room and the handling of your request for a refund or a new room. This is not the standard we strive for at OYO. We take such matters seriously and would like to investigate this further to ensure it does not happen again. Please reach out to us at [email protected] so we can assist you directly and work towards a resolution. Thank you for your understanding. Team G6
room infested with roaches and failure to process refund
Business reply on Google
We deeply regret the discomfort caused by the presence of a pest in your room. This is not reflective of the quality we strive to maintain. Please rest assured that we have taken swift action with our housekeeping and pest control teams to rectify the issue. We hope you will allow us the opportunity to make your next stay more pleasant and comfortable. Diana Collins #Team6
Staff refused reservation and harassed customer regarding service dog
Staff members were rude and dismissive during check-in and phone calls.
Business reply on Google
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Diana Collins #Team6
The hotel room smells of marijuana and has uncomfortable mattresses.
Business reply on Google
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Sarah Jacobs #Team6
Hotel refused refund after customer discovered bedbugs in the room.
The hotel room and hallways are infested with roaches.
Business reply on Google
To better understand how we can help, we’d like to hear more about your experience. Please reach out to our Guest Relations Team by using the Contact Us feature at www.motel6.com. Thank you, Peter Cole #Team6
The hotel room was unclean with stains and smoke odors.
Customer reports being racially profiled and threatened by staff.
Business reply on Google
Hi Traveler, We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you. Lilith #Team6
hotel has pest infestations and excessive noise disturbances
Business reply on Google
We are grateful for your feedback and are deeply sorry for the less-than-satisfactory experience you encountered during your recent stay with us. Your comfort and satisfaction are of utmost importance to us, and we are disheartened to learn that we fell short of your expectations. We would greatly appreciate the opportunity to further discuss your experience. Please reach out to us at your earliest convenience. Your feedback will aid us in regaining your trust and in welcoming you back for a more enjoyable stay. Once again, we extend our sincerest apologies for any inconvenience caused. Cameron A. #Team6
hotel room had no water and multiple cockroach infestations
Business reply on Google
Hi Earl, To better understand how we can help, we’d like to hear more about your experience. Please reach out to our Guest Relations Team by using the Contact Us feature at www.motel6.com. Thank you, Lilith #Team6
Room contained stained bedding, broken equipment, and a cockroach infestation.
Business reply on Google
Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon. Lilith #Team6
Presence of pests in room and intrusive management behavior.
Business reply on Google
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y. #Team6