Studio 6 Dallas, TX
🏨 Hotels & Travel · 2 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Unprofessional front desk staff behavior and consistently poor Wi-Fi connectivity.
The hotel bed was uncomfortable and the room quality was poor.
The hotel lacked water service throughout the duration of the stay.
Management was disrespectful and unprofessional toward staff and guests.
The business refused to issue a refund for a cancelled reservation.
Hotel room was unsanitary and experienced police disturbance with unhelpful staff.
The hotel bed is extremely uncomfortable and hard.
Presence of roaches, mold, and unresolved billing issues.
The hotel room was infested with roaches and staff were rude.
Business reply on Google
Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay. Cleanliness and guest comfort are our top priorities, and it is unacceptable that your room did not meet these standards. Your comments have been shared with management to address these concerns immediately. We regret that your experience was so disappointing and appreciate you bringing these serious issues to our attention. Jeremy Ward #Team6
Presence of roaches, denied refund, and malfunctioning vending machine.
Business reply on Google
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Jeremy Ward #Team6
The hotel room was infested with cockroaches.
Business reply on Google
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the unpleasant experience you encountered during your stay, particularly regarding the cleanliness of your room and the handling of your request for a refund or a new room. This is not the standard we strive for at OYO. We take such matters seriously and would like to investigate this further to ensure it does not happen again. Please reach out to us at [email protected] so we can assist you directly and work towards a resolution. Thank you for your understanding. Team G6
Excessive noise from staff working on cars in the parking lot.
Business reply on Google
Dear Guest, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the noise disturbances caused by car repairs and for the lack of assistance you received from our front desk staff. Your comfort and satisfaction are our top priorities, and we regret that we fell short during your visit. We appreciate your comments, as they help us improve our services. If you would like to discuss your experience further, please feel free to reach out to us at [email protected]. Thank you for your understanding. Team G6
unexpected cash deposit requirement and non-refundable booking policy
Business reply on Google
We are disappointed to learn that we fell short of your expectations. We take reports from guests very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking the time to review your experience. Diana Collins #Team6
room infested with roaches and failure to process refund
Business reply on Google
We deeply regret the discomfort caused by the presence of a pest in your room. This is not reflective of the quality we strive to maintain. Please rest assured that we have taken swift action with our housekeeping and pest control teams to rectify the issue. We hope you will allow us the opportunity to make your next stay more pleasant and comfortable. Diana Collins #Team6
Staff refused reservation and harassed customer regarding service dog
Room had moldy smell, poor air quality, and a dead roach.
Staff members were rude and dismissive during check-in and phone calls.
Business reply on Google
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Diana Collins #Team6
The hotel room smells of marijuana and has uncomfortable mattresses.
Business reply on Google
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Sarah Jacobs #Team6
Hotel refused refund after customer discovered bedbugs in the room.
The hotel room and hallways are infested with roaches.
Business reply on Google
To better understand how we can help, we’d like to hear more about your experience. Please reach out to our Guest Relations Team by using the Contact Us feature at www.motel6.com. Thank you, Peter Cole #Team6