Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Unprofessional front desk staff behavior and consistently poor Wi-Fi connectivity.
The hotel bed was uncomfortable and the room quality was poor.
Hotel room was unsanitary and experienced police disturbance with unhelpful staff.
Excessive noise from staff working on cars in the parking lot.
Business reply on Google
Dear Guest, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the noise disturbances caused by car repairs and for the lack of assistance you received from our front desk staff. Your comfort and satisfaction are our top priorities, and we regret that we fell short during your visit. We appreciate your comments, as they help us improve our services. If you would like to discuss your experience further, please feel free to reach out to us at [email protected]. Thank you for your understanding. Team G6
unexpected cash deposit requirement and non-refundable booking policy
Business reply on Google
We are disappointed to learn that we fell short of your expectations. We take reports from guests very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking the time to review your experience. Diana Collins #Team6
Room had moldy smell, poor air quality, and a dead roach.
Room had smoke odor, lack of amenities, and cockroach infestation.
Unsanitary room conditions and security breach involving unauthorized room access.
Business reply on Google
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y. #Team6
Staff made discriminatory remarks and security concerns exist regarding the premises.
Business reply on Google
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y. #Team6
Unauthorized room access and theft of computer data by staff
room had water leaks and smelled of marijuana and cigarette smoke
Business reply on Google
We are disappointed to learn that we fell short of your expectations. On behalf of Studio 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Lilith #Team6
The hotel room was infested with multiple cockroaches.
Business reply on Google
Hi Hameed, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6
room was infested with roaches and lacked basic cleanliness
Business reply on Google
Hi Andrea, We are disappointed to learn that we fell short of your expectations. On behalf of Studio 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Lilith V. #Team6
Room lacked amenities, had roach infestation, and guest was unfairly blacklisted.
room was unsanitary with hair, roaches, and lack of housekeeping service
The facility had stained linens, mildew, and general lack of cleanliness.
unauthorized charges, pest infestation, and poor room amenities
Business reply on Google
Dear Heidi, Thank you for sharing your review. We sincerely apologize for your unpleasant stay due to the inconveniences you experienced with the room size. We are committed to delivering a clean, comfortable room and apologize for any failure in delivering on the commitment during your recent stay. Please know the issues you describe are an exception to our guest commitment and as such, we apologize. We invite you to contact our Guest Relations department at 1-855-787-9864 to record the details of your visit to help us provide a better guest experience in the future.
Long check-in wait and unprofessional staff behavior during checkout.
Business reply on Google
Dear Darren, Thank you for taking the time to share your review. We strive to deliver a great guest experience, but it sounds as though we did not perform to our usual standards in this case. We apologize for any inconvenience or misunderstanding that may have occurred during your recent stay with regard to your reservations issues. Our staff aims to provide the highest level of hospitality to our guests through our customer service, but with your experience we have fallen short and would like to apologize for the service issues you experienced. Please know that the conditions you describe are atypical to Motel 6 standards for quality and we apologize for the inconveniences you describe. We encourage you to contact our Guest Relations Department at 1-855-787-9864 to record the details of your visit to help us provide a better guest experience in the future.
Unresponsive staff, dirty room, and unreliable amenities during hotel stay.
Business reply on Google
Dan, Thank you for taking the time to share your review. Our staff aims to provide the highest level of hospitality to our guests through our customer service, but with your experience, we have fallen short and would like to apologize for the service issues you experienced. We are committed to delivering a clean, comfortable room and apologize for any failure in following through on that commitment during your recent stay. We would like to make sure you spoke with our Guest Relations department at 1-855-787-9864 to have a record the details of your visit to help us provide a better guest experience in the future.
Hotel evicted guest despite payment for an extended stay.
Business reply on Google
Dear Lovely Lady, Thank you for taking the time to share your review. We strive to deliver a great guest experience, but it sounds as though we did not perform to our usual standards in this case. We apologize for any inconvenience or misunderstanding that may have occurred during your recent stay with regard to your reservations issues. Our staff aims to provide the highest level of hospitality to our guests through our customer service, but with your experience we have fallen short and would like to apologize for the service issues you experienced. Please know that the conditions you describe are atypical to Motel 6 standards for quality and we apologize for the inconveniences you describe. We encourage you to contact our Guest Relations Department at 1-855-787-9864 to record the details of your visit to help us provide a better guest experience in the future.