Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Deli staff are unfriendly and act as if customers are bothersome.
Business reply on Google
We are sincerely sorry for your experience, Val. We will pass your concerns on to our team to see how we might improve. If you'd like to discuss this further, please call Guest Care at 1-866-817-4367 or submit your concerns online at https://www.thefreshmarket.com/contact-us#contact-form. Thank you.
The store sold spoiled seafood and refused a refund without receipt.
Business reply on Google
We sincerely apologize for your experience, Yuneisy. We appreciate your detailed feedback and will address this with our team to ensure improvements are made. If you'd like to discuss this further, please contact our Guest Care team at 1-866-817-4367 or online at https://www.thefreshmarket.com/contact-us#contact-form. Thank you.
Meal kits have poor quality ingredients and insufficient portion sizes.
Business reply on Google
We are sincerely sorry for your experience, Rebecca. We appreciate your feedback and will address this with our team to ensure improvements are made. If you'd like to discuss this further, please call Guest Care at 1-866-817-4367 or submit your concerns online at https://www.thefreshmarket.com/contact-us#contact-form. Thank you.
Staff refused to accommodate a recurring custom pizza order request.
Business reply on Google
We are sincerely sorry for your experience, Regina. We will pass your concerns on to our team to see how we might improve. If you'd like to discuss this further, please call Guest Care at 1-866-817-4367 or submit your concerns online at https://www.thefreshmarket.com/contact-us#contact-form. Thank you.
Staff member allegedly discriminated against customer based on race
Business reply on Google
We are sincerely sorry for your experience, Azraa. We will pass your concerns on to our team to see how we might improve. If you'd like to discuss this further, please call Guest Care at 1-866-817-4367 or submit your concerns online at https://www.thefreshmarket.com/contact-us#contact-form. Thank you.
groceries sold are expired, rotten, or moldy
Business reply on Google
We are sincerely sorry for your experience, Rachel. We will pass your concerns on to our team to see how we might improve. If you'd like to discuss this further, please call Guest Care at 1-866-817-4367 or submit your concerns online at https://www.thefreshmarket.com/contact-us#contact-form. Thank you.
The email unsubscribe function is not working correctly.
Business reply on Google
We apologize for the inconvenice Sarah. We will pass your concerns on to our team to see how we might improve. If you'd like to discuss this further, please call Guest Care at 1-866-817-4367 or submit your concerns online at https://www.thefreshmarket.com/contact-us#contact-form. Thank you.
Customer was incorrectly charged a delivery fee for a free promotion.
Business reply on Google
We apologize for your experience with the delivery charge, Rita. We appreciate your feedback and recommend contacting Instacart directly to resolve this issue.
Inconsistent service policies regarding fish preparation and pricing.
Business reply on Google
We are sincerely sorry for your experience, David. We will pass your concerns on to our team to see how we might improve. If you'd like to discuss this further, please call Guest Care at 1-866-817-4367 or submit your concerns online at https://www.thefreshmarket.com/contact-us#contact-form. Thank you.
Rewards account access failed and corporate support did not follow up.
Business reply on Google
Dear craig, We are so sorry that you had what seems to be a poor experience. We would love to know more about your visit so we can work to improve and gain those other stars. Thank you.
Staff refused to grind chicken thighs at the requested price.
Business reply on Google
We always want your experience to be perfect and we are sorry that we failed to deliver on that. We will pass your feedback on to our team to see how we might improve. If you'd like to discuss this further, please call Guest Care at 1-866-817-4367 or submit your concerns online at https://www.thefreshmarket.com/contact-us#contact-form. Thank you.
Staff member rudely chastised customer for taking a sample cup.
Business reply on Google
We always want your experience to be perfect and we are sorry that we failed to deliver on that. We will pass your feedback on to our team to see how we might improve. If you'd like to discuss this further, please call Guest Care at 1-866-817-4367 or submit your concerns online at https://www.thefreshmarket.com/contact-us#contact-form. Thank you.
The store sells non-premium products at inflated prices.
The store sells spoiled meat and moldy produce.
Business reply on Google
We always want your experience to be perfect and we are sorry that we failed to deliver on that, Katherine. Please call Guest Care at 1-866-817-4367 or submit your issues online at https://www.thefreshmarket.com/contact-us#contact-form so that we might have the opportunity to address this appropriately. Thank you.
Manager mocks and acts condescending toward customers.
Business reply on Google
We take this kind of behavior seriously. Please contact our Guest Care Team by calling 1-866-817-4367 so that we can discuss this further or submit your experience online at https://www.thefreshmarket.com/contact-us#contact-form.. Thank you.
Employee provided false information regarding bakery service availability.
Business reply on Google
Thank you so much for sharing this experience with us, QueenKelleyz. If you would like to speak with a member of our Guest Care Team about this further, please send us a DM with your contact information. We look forward to hearing from you.
Pre-ordered Thanksgiving turkey was provided raw instead of pre-cooked.
Business reply on Google
Hi, B. We are so sorry for the less than great experience. Please DM our page with additional details about your experience as well as your contact information. Thank you.
Broken shopping scooter and poor availability of fresh produce items.
Business reply on Google
Good Morning, FoxyTheFox. I am so sorry about the issue you encountered when attempting to use the motorized scooter. I have notified our maintenance team to see about getting this repaired as soon as possible. I'm not quite sure I understand about the salads, but we do offer a very nice garden salad with a lot of fruit. If you do not see it in the case, please ask any member of our deli team and we will be happy to make one for you. Thank you, Karla
Employee was rude and unhelpful regarding unavailable meat counter products.
Business reply on Google
Hi, Victoria. We are terribly sorry for this poor experience and this is not the level of service we expect from our team members. I have already brought this to the attention of our store manager and this will be addressed immediately. We hope you will give us another chance. Karla
plastic found in salad and recurring issues with spoiled fresh food
Business reply on Google
Hi Stephen. We are terribly sorry to hear about your experience and hope you will give our Guest Care Team a call to discuss this further. Our phone number is 1-866-817-4367. Thank you. - Anjelica