The Fresh Market
🛒 Retail & Products · 2 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Deli staff are unfriendly and act as if customers are bothersome.
Business reply on Google
We are sincerely sorry for your experience, Val. We will pass your concerns on to our team to see how we might improve. If you'd like to discuss this further, please call Guest Care at 1-866-817-4367 or submit your concerns online at https://www.thefreshmarket.com/contact-us#contact-form. Thank you.
The store sold spoiled seafood and refused a refund without receipt.
Business reply on Google
We sincerely apologize for your experience, Yuneisy. We appreciate your detailed feedback and will address this with our team to ensure improvements are made. If you'd like to discuss this further, please contact our Guest Care team at 1-866-817-4367 or online at https://www.thefreshmarket.com/contact-us#contact-form. Thank you.
Meal kits have poor quality ingredients and insufficient portion sizes.
Business reply on Google
We are sincerely sorry for your experience, Rebecca. We appreciate your feedback and will address this with our team to ensure improvements are made. If you'd like to discuss this further, please call Guest Care at 1-866-817-4367 or submit your concerns online at https://www.thefreshmarket.com/contact-us#contact-form. Thank you.
Produce selection was limited and items were past their prime.
Business reply on Google
Hi Robert. We always want your experience to be perfect and we are sorry that we failed to deliver on that. If you'd like to discuss this further, please call Guest Care at 1-866-817-4367 or submit your concerns online at https://www.thefreshmarket.com/contact-us#contact-form. In the meantime, we will share this feedback with our teams. Thank you for being our guest.
Cashier provided poor customer service.
Business reply on Google
Hi Tiffany. We always want your experience to be perfect and we are sorry that we failed to deliver on that. If you'd like to discuss this further, please call Guest Care at 1-866-817-4367 or submit your concerns online at https://www.thefreshmarket.com/contact-us#contact-form. In the meantime, we will share this feedback with our teams. Thank you for being our guest.
Staff refused to accommodate a recurring custom pizza order request.
Business reply on Google
We are sincerely sorry for your experience, Regina. We will pass your concerns on to our team to see how we might improve. If you'd like to discuss this further, please call Guest Care at 1-866-817-4367 or submit your concerns online at https://www.thefreshmarket.com/contact-us#contact-form. Thank you.
The store failed to provide the correct change for a purchase.
Business reply on Google
We are sincerely sorry for your experience, Christopher. We will pass your concerns on to our team to see how we might improve. If you'd like to discuss this further, please call Guest Care at 1-866-817-4367 or submit your concerns online at https://www.thefreshmarket.com/contact-us#contact-form. Thank you.
Staff member allegedly discriminated against customer based on race
Business reply on Google
We are sincerely sorry for your experience, Azraa. We will pass your concerns on to our team to see how we might improve. If you'd like to discuss this further, please call Guest Care at 1-866-817-4367 or submit your concerns online at https://www.thefreshmarket.com/contact-us#contact-form. Thank you.
The produce display unit is dirty and the produce is poor.
Business reply on Google
We are sincerely sorry for your experience, Mike. We will pass your concerns on to our team to see how we might improve. If you'd like to discuss this further, please call Guest Care at 1-866-817-4367 or submit your concerns online at https://www.thefreshmarket.com/contact-us#contact-form. Thank you.
groceries sold are expired, rotten, or moldy
Business reply on Google
We are sincerely sorry for your experience, Rachel. We will pass your concerns on to our team to see how we might improve. If you'd like to discuss this further, please call Guest Care at 1-866-817-4367 or submit your concerns online at https://www.thefreshmarket.com/contact-us#contact-form. Thank you.
The email unsubscribe function is not working correctly.
Business reply on Google
We apologize for the inconvenice Sarah. We will pass your concerns on to our team to see how we might improve. If you'd like to discuss this further, please call Guest Care at 1-866-817-4367 or submit your concerns online at https://www.thefreshmarket.com/contact-us#contact-form. Thank you.
The birthday cake quality and size have decreased compared to previous years.
Business reply on Google
We are sincerely sorry for your experience. Please call Guest Care at 1-866-817-4367 or submit your concerns online at https://www.thefreshmarket.com/contact-us#contact-form so that we might have the opportunity to address this. Thank you, and again, our apologies.
Limited selection of essential grocery staples
Business reply on Google
We apologize for not meeting your expectations, Tania. We appreciate your feedback on our selection and will share your comments with our team.
The chicken thighs were mostly fat and service was poor.
Business reply on Google
We are sincerely sorry for your experience, Rey. Please call Guest Care at 1-866-817-4367 or submit your experience online at https://www.thefreshmarket.com/contact-us#contact-form so that we might have the opportunity to address this. Thank you and again, our apologies.
Deli staff provided rude and unprofessional customer service.
Business reply on Google
We are sincerely sorry for your experience, Kay, and take this behavior seriously. Please call Guest Care at 1-866-817-4367 or submit your concerns online at https://www.thefreshmarket.com/contact-us#contact-form so that we might have the opportunity to address this. Thank you, and again, our apologies.
advertised items and basic staples are consistently out of stock
Business reply on Google
We are sincerely sorry for your experience, Robert. Please call Guest Care at 1-866-817-4367 or submit your concerns online at https://www.thefreshmarket.com/contact-us#contact-form so that we might have the opportunity to address this. Thank you and again, our apologies.
Cashier ignored customer to continue personal conversation with coworker
Business reply on Google
We are sincerely sorry for your experience, Asha, and take this behavior seriously. Please call Guest Care at 1-866-817-4367 or submit your concerns online at https://www.thefreshmarket.com/contact-us#contact-form so that we might have the opportunity to address this. Thank you and, again, our apologies.
Customer was incorrectly charged a delivery fee for a free promotion.
Business reply on Google
We apologize for your experience with the delivery charge, Rita. We appreciate your feedback and recommend contacting Instacart directly to resolve this issue.
Inconsistent service policies regarding fish preparation and pricing.
Business reply on Google
We are sincerely sorry for your experience, David. We will pass your concerns on to our team to see how we might improve. If you'd like to discuss this further, please call Guest Care at 1-866-817-4367 or submit your concerns online at https://www.thefreshmarket.com/contact-us#contact-form. Thank you.
A hair was found inside the purchased cake.
Business reply on Google
We are sincerely sorry for your experience, Sadia. We will pass your concerns on to our team to see how we might improve. If you'd like to discuss this further, please call Guest Care at 1-866-817-4367 or submit your concerns online at https://www.thefreshmarket.com/contact-us#contact-form. Thank you.