Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Produce selection was limited and items were past their prime.
Business reply on Google
Hi Robert. We always want your experience to be perfect and we are sorry that we failed to deliver on that. If you'd like to discuss this further, please call Guest Care at 1-866-817-4367 or submit your concerns online at https://www.thefreshmarket.com/contact-us#contact-form. In the meantime, we will share this feedback with our teams. Thank you for being our guest.
Cashier provided poor customer service.
Business reply on Google
Hi Tiffany. We always want your experience to be perfect and we are sorry that we failed to deliver on that. If you'd like to discuss this further, please call Guest Care at 1-866-817-4367 or submit your concerns online at https://www.thefreshmarket.com/contact-us#contact-form. In the meantime, we will share this feedback with our teams. Thank you for being our guest.
The store failed to provide the correct change for a purchase.
Business reply on Google
We are sincerely sorry for your experience, Christopher. We will pass your concerns on to our team to see how we might improve. If you'd like to discuss this further, please call Guest Care at 1-866-817-4367 or submit your concerns online at https://www.thefreshmarket.com/contact-us#contact-form. Thank you.
The produce display unit is dirty and the produce is poor.
Business reply on Google
We are sincerely sorry for your experience, Mike. We will pass your concerns on to our team to see how we might improve. If you'd like to discuss this further, please call Guest Care at 1-866-817-4367 or submit your concerns online at https://www.thefreshmarket.com/contact-us#contact-form. Thank you.
The birthday cake quality and size have decreased compared to previous years.
Business reply on Google
We are sincerely sorry for your experience. Please call Guest Care at 1-866-817-4367 or submit your concerns online at https://www.thefreshmarket.com/contact-us#contact-form so that we might have the opportunity to address this. Thank you, and again, our apologies.
Limited selection of essential grocery staples
Business reply on Google
We apologize for not meeting your expectations, Tania. We appreciate your feedback on our selection and will share your comments with our team.
The chicken thighs were mostly fat and service was poor.
Business reply on Google
We are sincerely sorry for your experience, Rey. Please call Guest Care at 1-866-817-4367 or submit your experience online at https://www.thefreshmarket.com/contact-us#contact-form so that we might have the opportunity to address this. Thank you and again, our apologies.
Deli staff provided rude and unprofessional customer service.
Business reply on Google
We are sincerely sorry for your experience, Kay, and take this behavior seriously. Please call Guest Care at 1-866-817-4367 or submit your concerns online at https://www.thefreshmarket.com/contact-us#contact-form so that we might have the opportunity to address this. Thank you, and again, our apologies.
advertised items and basic staples are consistently out of stock
Business reply on Google
We are sincerely sorry for your experience, Robert. Please call Guest Care at 1-866-817-4367 or submit your concerns online at https://www.thefreshmarket.com/contact-us#contact-form so that we might have the opportunity to address this. Thank you and again, our apologies.
Cashier ignored customer to continue personal conversation with coworker
Business reply on Google
We are sincerely sorry for your experience, Asha, and take this behavior seriously. Please call Guest Care at 1-866-817-4367 or submit your concerns online at https://www.thefreshmarket.com/contact-us#contact-form so that we might have the opportunity to address this. Thank you and, again, our apologies.
A hair was found inside the purchased cake.
Business reply on Google
We are sincerely sorry for your experience, Sadia. We will pass your concerns on to our team to see how we might improve. If you'd like to discuss this further, please call Guest Care at 1-866-817-4367 or submit your concerns online at https://www.thefreshmarket.com/contact-us#contact-form. Thank you.
Staff provided poor service and damaged purchased food items.
Business reply on Google
We are sincerely sorry for your experience, Kim. We will pass your concerns on to our team to see how we might improve. If you'd like to discuss this further, please call Guest Care at 1-866-817-4367 or submit your concerns online at https://www.thefreshmarket.com/contact-us#contact-form. Thank you.
Rotisserie chickens were sold out during the dinner rush.
Business reply on Google
We always want your experience to be perfect and we are sorry that we failed to deliver on that, Geoffrey Please call Guest Care at 1-866-817-4367 or submit your issues online at https://www.thefreshmarket.com/contact-us#contact-form so that we might have the opportunity to make this right. Thank you and again, our apologies.
The store sells rotten and expired produce and grocery items.
Business reply on Google
We are sincerely sorry for your experience, Hope. Please call Guest Care at 1-866-817-4367 or submit your experience online at https://www.thefreshmarket.com/contact-us#contact-form. Thank you and again, our apologies.
Deli staff were unhelpful and refused to restock or prepare food.
Business reply on Google
Dear gregory, We always want your experience to be perfect and we are sorry that we failed to deliver on that. We appreciate you for letting us know about this so we can have the chance to improve. Our guests are very important to us and we should be providing impeccable service. Thank you, Karla
Staff profiled customers and threatened to tow their vehicle.
Business reply on Google
We sincerely apologize for the poor experience you had while visiting our store and appreciate you reaching out to us. We have already notified the store regarding your experience and have addressed the issue. We value your insights as it helps us to continually get better. Please feel free to contact our Guest Care Team if you would like to discuss this further. Our telephone number is 1-866-817-4367.
Employee made rude comments about a customer browsing the store.