Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
delivery driver fails to deliver to office during business hours
Business reply on Google
Hi Mary Krueger, we understand how important this matter is to you and want to ensure you receive the best support. Please contact our partners at UPS Customer Service directly at 1-800-742-5877 or https://www.ups.com/us/en/support/contact-us , as this situation requires their review and resolution.
Store charges fees for computer use and printing shipping labels.
Business reply on Google
Hello Laura B, we appreciate your positive note about our staff. However, we are genuinely sorry for any frustration you experienced with our pricing. We understand it can be challenging when unexpected costs arise, and we empathize with your concerns. Please know that our pricing is based on the high-quality materials, expert labor, and overhead expenses necessary to deliver exceptional products and services to our customers. Please contact us at [email protected] so we can follow up with you. We aim to provide you with a top-notch experience that exceeds your expectations, and we hope to have the opportunity to demonstrate this to you in the future.
Staff member refused to provide a receipt for notarization services.
The store charges extra fees for printing shipping labels.
Business reply on Google
This is concerning to hear, Rohit D. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Store charges a fee for computer access to print labels.
Business reply on Google
Hello Holly Jolyn, we are sorry to hear about this. Our goal is to provide world-class service, and we understand it can be challenging when unexpected costs arise. Please know that our pricing is based on the high-quality materials, expert labor, and overhead expenses necessary to deliver exceptional products and services to our customers. Please contact us at [email protected] so we can follow up with you. We hope to have the opportunity to demonstrate this to you in the future.
Customer charged for a shipping label already paid for.
Business reply on Google
Hello Allaa Nezhenshkaa, we apologize for the inconvenience you experienced at our store. Customer satisfaction is our priority, and we regret falling short of your expectations. Please note that UPS Store locations operate independently, so services and pricing may vary. For specific pricing inquiries, please contact us directly at (512) 615-3570. Additionally, you can estimate shipping costs online at (e.g., https://www.theupsstore.com/tools/estimate-shipping-cost/index) for UPS® options. Thank you for your feedback, and we hope to serve you better in the future.
The business is littering by placing flyers on parked cars.
Staff refused to accept an Amazon return package.
Business reply on Google
We're sorry to hear about the difficulties you had during your recent visit, Tristan Adams. We're committed to providing world-class service, and our intention is to always take care of our customers. We will be taking steps to address this and ensure that all of our staff are providing the level of service that our customers deserve. If I can offer further assistance, please contact me directly at [email protected] so we can learn more about your visit.
Staff provided poor customer service and lacked helpful guidance.
Business reply on Google
Hi Tee D, we are sorry to hear you didn't have a great experience with us. Our intention is to provide world-class service and take care of your shipping needs. Please reach out to us at [email protected] so we can look into this further. Thank you.
Staff refused to notarize document and computers were unavailable for use.
Business reply on Google
Hi Jason Malik Clayborne, I can understand your notary service frustration and I am sorry to hear you didn't have a great experience with us. We're committed to providing world-class service and want to hear from our customers when there is an area where we can improve. If I can offer further assistance, please contact me directly at [email protected] so we can learn more about your visit.