The UPS Store
📦 Shipping & Delivery · 77 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Employee refused to accept packages based on size and weight.
Business reply on Google
Thank you for sharing your feedback regarding the policy, Angel Tristan. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Staff refused to accept standard business packages due to size claims.
Business reply on Google
Hi Best Custom Screens, thank you for your review and for bringing this matter to our attention. We apologize for any rude treatment you experienced while visiting our business and for any negative impact it may have had on your overall experience. We hope you will give us another chance to provide you with the high-quality service we are committed to delivering. If you have any further questions or concerns, please do not hesitate to contact us at [email protected]. Thank you for your business.
Staff refused to accept Amazon returns and displayed unprofessional behavior.
Business reply on Google
Dear Customer, Thank you for taking the time to share your experience. We take customer feedback very seriously, and we are sorry to hear that you had a frustrating experience. However, we believe this review was posted for the wrong store location. Our location is The UPS Store #7367, 3908 Kensington Ave., Philadelphia, PA. We do not have a female employee matching the description in your review working at our location. Based on the details you provided, it appears that this incident occurred at a different store. We certainly understand that you may have had a disappointing experience, and we respect your right to share your feedback. However, we kindly ask that the review be directed to the correct location so that the appropriate business and management team can address your concerns. Our team at 3908 Kensington Ave. works very hard to provide professional, respectful, and helpful customer service. Because this review appears to be associated with our store by mistake, it can negatively affect our employees and our business despite the incident not involving our location. We would greatly appreciate it if you could please remove the review from our location and, if possible, po
Manager refused to process a boxless Amazon return as instructed.
delivery driver fails to deliver to office during business hours
Business reply on Google
Hi Mary Krueger, we understand how important this matter is to you and want to ensure you receive the best support. Please contact our partners at UPS Customer Service directly at 1-800-742-5877 or https://www.ups.com/us/en/support/contact-us , as this situation requires their review and resolution.
Staff requested a positive review in exchange for free tape.
Business reply on Google
This is concerning to hear, Sandeep C. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Staff refused to process return due to arbitrary packaging and labeling requirements.
Business reply on Google
Hi Yuying Luo, we're sorry you've had difficulties with your Amazon return package. We strive to provide the best possible service to our customers and regret that we fell short of that goal in your case. We take your feedback seriously and will be taking steps to address the issue. If you have any further questions or concerns, please do not hesitate to contact us at [email protected]. Thank you, and we hope to have the opportunity to serve you better next time.
The store charges an additional handling fee.
Business reply on Google
Hi Ben Lindhardt, we're sorry to hear about your frustration with our pricing. We understand it can be challenging when unexpected costs arise, and we empathize with your concerns. We aim to provide you with a top-notch service, and we hope to have the opportunity to demonstrate this to you in the future. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you. Thank you for your feedback.
The store charged higher than expected fees for document scanning services.
Business reply on Google
Hi Aru I am sorry to hear about your negative experience. We're committed to providing clear and reliable service and we missed the mark. We take all customer feedback seriously and will be taking steps to address the issue and ensure that all of our staff are providing the level of service and communication that our customers deserve. Again, I apologize for the miscommunication. Thank you Owner
The store charges fees for package pickup services.
Business reply on Google
Hello Lindsay, we understand you have concerns regarding our service and the fees. We're committed to providing world-class service and want to hear from our customers when there is an area where we can improve. If we can offer further assistance, please contact us directly at [email protected] so we can follow up with you. Thank you.
Customer experienced rude behavior from store staff
Business reply on Google
Hello Claudia Espinoza, we are sorry to hear about your negative experience. Our goal is to provide excellent service, and it's concerning to hear that we fell short of your expectations. If you could share more details about your visit, it would help us take the steps to improve. You can reach us at (858) 792-7200 or [email protected].
Store lost important documents and failed to refund expedited shipping fees.
Staff member was rude and treated the customer with disrespect
Business reply on Google
Hi Juantanic, every customer should feel welcomed and valued when visiting our store, and we appreciate you bringing your experience to our attention. Following your review, we conducted a thorough review of our security footage and audio logs from your visit. Based on our review, our associate followed standard procedure by clearly explaining our policies and pricing structure prior to performing any services. While we understand your preference was to proceed without discussing the cost details, our team is required to ensure full transparency regarding all charges before completing a transaction. We regret any frustration this caused, but we assure you that our goal is always to provide transparent, courteous, and consistent service. If you would like to discuss this matter further, please feel free to reach out to us directly at [email protected].
Staff member expressed unprofessional attitude regarding customer returns
staff ignored customer and charged excessive fees for basic services
Business reply on Google
Hello Viola C, we understand you have concerns regarding our service and pricing. We're committed to providing world-class service and want to hear from our customers when there is an area where we can improve. If we can offer further assistance, please contact us directly at [email protected] so we can follow up with you. Thank you.
System outage prevented the purchase of a mailbox.
Business reply on Google
Hi Nathan, every customer should feel welcome and supported at The UPS Store. The experience you describe is unacceptable, and we understand you are frustrated. We'd like to hear more about your visit and earn your trust in our team. Please contact us at [email protected] along with the visit date/time and any pertinent details of your visit so we can get in touch with you. Thank you.
Inconsistent and excessive shipping quotes for a small package
The store staff provided unprofessional and rude service.
Business reply on Google
Hello Kseniia Ganaev, we are sorry to hear about your negative experience. We strive to provide the best possible service to our customers and are deeply sorry that we fell short of that goal in your case. We take all customer feedback seriously and will be taking steps to address the issue and ensure that all of our staff are providing the level of service and respect that our customers deserve.
Store is closed during posted business hours
Business reply on Google
This is concerning to hear, Annalise Kaupa. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
The store charges an excessive fee for printing a shipping label.