Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The store charged higher than expected fees for document scanning services.
Business reply on Google
Hi Aru I am sorry to hear about your negative experience. We're committed to providing clear and reliable service and we missed the mark. We take all customer feedback seriously and will be taking steps to address the issue and ensure that all of our staff are providing the level of service and communication that our customers deserve. Again, I apologize for the miscommunication. Thank you Owner
Staff provided unprofessional and dismissive responses regarding international shipping…
Business reply on Google
Hello Yinhe, we want to make sure our customers feel treated with professionalism while at our center. We're disappointed to learn we missed the mark. I hope you can accept my apology. From Owner
Package was misplaced and delayed causing delivery issues
Business reply on Google
This is concerning to hear, Debanjan Mukherjee. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
The store charges excessive prices for printing services.
Business reply on Google
Hello Karthik C H, we are sorry to hear about this. Our goal is to provide world-class service, and we understand it can be challenging when unexpected costs arise. Please know that our pricing is based on the high-quality materials, expert labor, and overhead expenses necessary to deliver exceptional products and services to our customers. We appreciate your feedback and would be happy to explore alternative options that better suit your needs. Please contact us at [email protected] so we can follow up with you. We aim to provide you with a top-notch experience that exceeds your expectations, and we hope to have the opportunity to demonstrate this to you in the future.
Staff refused to assist with an Amazon return process.
Business reply on Google
Hi Charleen, every customer should feel welcome and supported at The UPS Store. The experience you describe is unacceptable, and we understand you are frustrated. We'd like to hear more about your visit and earn your trust in our team. Please contact us at [email protected] along with the visit date/time and any pertinent details of your visit so we can get in touch with you. Thank you.
The store charged an excessive price for cardboard shipping boxes.
Business reply on Google
Hi Austin Aguirre, we'd like to speak with you to clarify your experience. Our services are world-class, and we certainly want to ensure a great visit for all customers. We'd be happy to connect with you at [email protected]. Thank you.
UPS destroyed expensive fragile items and failed to deliver a package.
Business reply on Google
This is concerning to hear, Adam Palmer. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Store charges undisclosed minimum printing fees for shipping labels.
Business reply on Google
We're sorry to hear about the difficulties you had with your transaction, Andrew Cormier. Trust and integrity are important to us, and we'd like to investigate how this was processed. Please contact us at [email protected] with your name, receipt or tracking number, and other pertinent details. Thank you.
The store was closed during posted business hours.
Business reply on Google
Hello Justin long, we are sorry to hear about the inconvenience. Our goal is to provide excellent experience to our customers, and it sounds like we fell short of your expectations. If you would like to follow up to this, please reach us at (512) 335-5558 or [email protected]. Thank you.
The store charges a fee to print shipping labels.
Business reply on Google
Hello Robin Noel, we're sorry to hear about this, and I can understand how these fees can add up for you. We value your business, and we also believe in the value of the experience we provide. We hope you appreciate our service in terms of quality, convenience, and reputation. If I can offer further assistance, please contact me at [email protected] so we can connect with you directly. Thank you.
The store failed to ship a package provided for return.
Staff member displayed rude behavior and questioned a valid return process.
The store charges a fee for printing Amazon return labels.
The store attempted to charge a fee for printing return labels.
Business reply on Google
Bill, I am very sorry to learn about your frustrating experience at my store. It is true that a prepaid label from Amazon covers the shipping charges. If you were able to print a label from your home or office computer, we are more than happy to apply that label to the package, give you drop-off receipt and send your package. We are not able to provide our time, printer, computers (All required to facilitate label printing) as a value added convenience at no charge. Again, I apologize for the experience you had. Vip - owner
Employee exhibits rude behavior and unprofessional conduct toward customers.
Business reply on Google
Hello, We are sorry to hear about your experience and appreciate your feedback regarding our team member.
Staff refused to accept USPS drop-off packages due to space constraints.
Business reply on Google
Hi Jake, We are very sorry to hear about your experience at our location. As a clarification, we accept USPS drop offs in smaller sizes (envelopes/small packages) but due to space limitations we cannot accept larger items. We hope to serve you again in the future.
Staff member is unhelpful and inefficient.
Business reply on Google
We apologize for your experience and we appreciate your feedback. We will do our best to serve you with the utmost care next time.
staff were rude and provided poor customer service
Staff failed to provide tracking updates or return promised phone calls.
Business reply on Google
Hi Arvind! I apologize for your experience at my store. Thanks Vip
Customer overcharged for packing materials and experienced unprofessional service.