Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff were rude and lacked knowledge regarding the notary process.
Business reply on Google
Hello Milad M, we are sorry to hear about your negative experience. Our goal is to provide friendly and professional service, and it's disappointing that we fell short of that goal. We understand this was frustrating and will address your comments with our team. If you need further help, please email us at [email protected], and share your date of visit and any additional details. Thank you.
Staff was rude, unhelpful, and overcharged for unnecessary printing services.
Business reply on Google
Hi Maryam QBM, we'd like to speak with you to clarify your notary experience. Our services are world-class, and we certainly want to ensure a great visit for all customers. We'd be happy to connect with you at [email protected]. Thank you.
Package marked as delivered to store but cannot be located
Business reply on Google
Hello Yamilet Grinjao, you should always feel confident and secure shipping with The UPS Store. If you're the sender, please contact me directly at [email protected] to report a lost or damaged package and initiate the claim process. I'll need your full name, tracking number, and other pertinent details. Please include if you declared the item's value at the time of the transaction and purchased Declared Value for that amount. If you are the receiver, please get in touch with the sender to start the claims process. Thank you.
Staff refused to accept a reusable package for shipping.
Business reply on Google
This is concerning to hear, Mohamad Sobh. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Store requires identification to ship a simple envelope
Business reply on Google
Hi CG, we're sorry to hear we failed to meet your expectations. We always strive to make your shipping experience easy and seamless. We'll share your feedback internally for future improvements. Please reach out to us at [email protected] if you have any further concerns. We hope you give us another chance in the future.
The store lost two packages and failed to track their location.
Business reply on Google
This is concerning to hear, Paloma Gante. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Staff member was rude and unhelpful regarding services.
Business reply on Google
Dear Deborah M, we apologize for the unpleasant experience you had with us. To help us improve, could you please share more details about what happened during your visit? You can reach us at (512) 833-6141 or [email protected].
staff were rude and lost the customer's package
Business reply on Google
This is concerning to hear, Delaney O. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Staff member was rude and dismissive regarding a request for boxes.
Business reply on Google
Hi Kai Liu, every customer should feel welcome and supported at The UPS Store. The experience you describe is unacceptable, and we understand you are frustrated. We'd like to hear more about your visit and earn your trust in our team. Don't hesitate to contact us at [email protected] along with the visit date/time and any pertinent details of your visit so we can get in touch with you. Thank you.
The shipping cost for a four pound package was too high.
Business reply on Google
We are genuinely sorry B Smith for any frustration you experienced with our pricing. We understand it can be challenging when unexpected costs arise, and we empathize with your concerns. Please know that our pricing is based on the high-quality materials, expert labor, and overhead expenses necessary to deliver exceptional products and services to our customers. We appreciate your feedback and would be happy to explore alternative options that better suit your needs. We aim to provide you with a top-notch experience that exceeds your expectations, and we hope to have the opportunity to demonstrate this to you in the future.
Customer's new watch was damaged during store packaging and claim was denied.
Staff pressured customers into paying for unnecessary packaging services.
Business reply on Google
This is concerning to hear, Resh K. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Packages are consistently mishandled or delayed at this specific facility.
Business reply on Google
Hello Shaniya Gee, we are sorry to hear about your negative experience. We're committed to providing reliable service and we missed the mark. We take all customer feedback seriously and will be taking steps to address the issue and ensure that all of our staff are providing the level of service and respect that our customers deserve.
inefficient drop-off process causes long wait times for prepaid packages
Business reply on Google
Hi Eric Celedonia, we appreciate your feedback. We always strive to deliver a quick and seamless experience for all our customers. I apologize for the inconvenience of waiting, the frustration, and the unmet expectations. Your feedback will help us improve your future visit.
Staff member was rude and disrespectful to the customer.
Business reply on Google
Hello Kayla Reviews, we strive to provide the best possible service and are deeply sorry that we fell short of that goal in your case. Please reach out to us at [email protected] so we can look into this. We take all feedback seriously and will be taking steps to address the issue and ensure that all of our staff are providing the level of service and respect that our customers deserve.
staff requires customers to assemble packages and apply labels themselves
Business reply on Google
We apologize that your experience was not what you expected. If your package was packed and ready for shipping, we would gladly take it as is. If it is not ready (box has to be put together, the package needs tape), we are happy to do that for a fee. Since we are a for-profit retail location, we have to charge for the services that we provide in order to pay the staff that work in the store as well as the rent for the store. Unfortunately, automated return services also would not be able to make your item ready for shipping either. Again, we never strive for anyone to have a less than great experience and we apologize that you feel that our service was lacking, but hopefully you can understand that for us to stay in business and provide you with a convenient location to do business we have to generate income to pay for staff and the associated costs with running a retail location.
Staff incompetence caused a failed return resulting in financial loss.
Business reply on Google
Hi Darby, I sincerely apologize for the experience you had in a UPS Store. However, I don't think it was this store since this location does not have a self-packing machine.
Excessive printing fees and unprofessional staff behavior
Business reply on Google
Hi Raymond, I can understand your frustration with our print service and I am sorry to hear you didn't have a great experience with us. We're committed to providing world-class service and want to hear from our customers when there is an area where we can improve. If I can offer further assistance, please contact me directly at [email protected] so we can learn more about your visit.
Staff member provided poor customer service and was unhelpful
Business reply on Google
Hi Nicholas, every customer should feel welcome and supported at The UPS Store. The experience you describe is unacceptable, and we understand you are frustrated. We'd like to hear more about your visit and earn your trust in our team. Please contact us at [email protected] along with the visit date/time and any pertinent details of your visit so we can get in touch with you. Thank you.
Staff refused to process shipment after errors in data entry.
Business reply on Google
It sounds like you had a frustrating experience in our store. I apologize for that. We are looking in to what happened so we can make corrections. Meanwhile, we would appreciate any more details you can provide. Please email us at [email protected]. We look forward to hearing from you.