Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The store lost a high-value package and provided poor service.
Store mislabeled package resulting in the loss of a laptop.
Staff are unable to perform printing services without the manager present.
The store lost important international documents and failed to initiate claims.
Business reply on Google
This is concerning to hear, Mounika Reddy. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Package dropped off for shipping was never scanned and is lost
Business reply on Google
Hello Linda Bohrer, we are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you. Thank you.
The store was unexpectedly closed during business hours.
Business reply on Google
We're sorry for the inconvenience, Steve Shin. We understand this was frustrating and will address your comments with our team. Thank you for trusting The UPS Store with your shipping needs. If you need further help, please email us at [email protected]. Please share your date of visit and any additional details.
Staff provided poor assistance and failed to resolve a scanning error.
Business reply on Google
Hi Vida Chung, every customer should feel welcome and supported at The UPS Store. The experience you describe is unacceptable, and we understand you are frustrated. We'd like to hear more about your visit and earn your trust in our team. Please contact us at [email protected] along with the visit date/time and any pertinent details of your visit so we can get in touch with you. Thank you.
Notary was unavailable during a scheduled appointment time.
Business reply on Google
We're very sorry for the inconvenience, Salomon Solis. We know appointments are critical and strive to provide an easy and seamless experience for our customers. We would like to investigate what happened during your visit and ensure you get the world-class service you deserve and should expect from The UPS Store on your next visit. Please contact us directly at [email protected] and we will get back to you promptly.
The branch charges higher prices than corporate locations.
Business reply on Google
Hello Mahnoush Ghodsi, The UPS Store locations are independently owned and operated by franchisees of The UPS Store, Inc. (although one or more may be company owned). Pricing, services, and hours of operation vary by location. To find out the price for a specific product or service (e.g., retail cost for packing/moving boxes, cost for a mailbox, fees for packing services, graphic design costs, freight estimates, etc.), please get in touch with us (e.g., Store phone number). You can estimate shipping costs online (e.g., https://www.theupsstore.com/tools/estimate-shipping-cost/index)to see prices for the different UPS® shipping options. Thank you for sharing your feedback. We hope you visit us again soon.
Store failed to open on time and left premises unsecured
Business reply on Google
We're sorry for the inconvenience, C Williams. We want to make sure we're adhering to our posted working hours and will address your comments with our team. Thank you for trusting The UPS Store with your shipping needs. If you need further help, please email us at [email protected]. Please share your date of visit and any additional details.
Staff refused to process return and forced customer to use kiosk
Business reply on Google
We're sorry to hear you had a frustrating time trying to get help. We want to make sure our customers feel welcome at our center; our intention is to always take care of them, and it sounds like we fell short this time. We hope you give us another chance to win back your trust and confidence.
Excessive shipping price quote compared to other carriers
Business reply on Google
Hi Heather Harden, we are genuinely sorry for any frustration you experienced with our pricing. We understand it can be challenging when unexpected costs arise, and we empathize with your concerns. For any confusion regarding the price for a specific product or service, please contact us at [email protected]. We hope you will give us another chance to provide you with the high-quality service we are committed to delivering.
The store location consistently opens late for customers.
Business reply on Google
Hello Carlos, I am sorry that we did not meet your expectations. We will be sure to address this situation, as we value your time and appreciate the feedback. Thank you and hope next time will be a better experience!
The store employee was rude and unhelpful during a phone inquiry.
Business reply on Google
Hi Carolyn Singleton, thank you for your review and for bringing this matter to our attention. We apologize for any rude treatment you experienced while visiting our business and for any negative impact it may have had on your overall experience. We hope you will give us another chance to provide you with the high-quality service we are committed to delivering. If you have any further questions or concerns, please do not hesitate to contact us at [email protected]. Thank you for your business.
Store closed before the posted business hours
Business reply on Google
Hi Laura, thank you for your review and for bringing this matter to our attention. We have two working doors and for safety, we close one door about 10-15 minutes prior to close but always have the other open for customers. I am sorry that there was that confusion and we will now have both doors open during all business hours.
Staff member was rude and unhelpful during the customer interaction.
Business reply on Google
Hey Anuj, Sorry that you had an unpleasant experience at our store. Please feel free to reach out to me at 512-953-8150 or via email at [email protected] to get better insight on where we can improve. Thank you for being a loyal customer!
Customer charged seven dollars for a label printing service.
The store charges an excessive fee for printing a prepaid label.
Business reply on Google
Hey Joshua, I am sorry to hear that you don't agree with our printing fee. The dollar charge is a convenience fee for allowing you to email us and for us to print and affix the label on the box for you. You can always bring the label printed and there will be no charge. Thank you for the feedback.