Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff ignored customers causing them to miss the post office deadline.
Business reply on Google
Thank you for bringing this to our attention, Karen Samuels. We value customers time and want to make sure they always get the best possible service. We are forwarding this to the appropriate team and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Manager exhibited discriminatory behavior and used abusive language toward a customer.
The store charges a fee to print shipping labels.
Business reply on Google
Hello Aleksandr Samsonov, we're sorry we did not meet your pricing expectations. We strive to provide the best rates and deals for our customers, and it seems like we missed the mark. Please contact us at [email protected] so we can get back on track. Thank you for the feedback.
Staff member yelled at customer for touching a printer
Business reply on Google
Hello Franklyn Rodriguez, we are sorry for the negative experience you had with us. To help us provide better service in the future, could you please connect with us? You can reach us at (704) 567-1545 or [email protected]. Thank you so much.
Supervisor failed to greet or acknowledge the customer during service
Supervisor provided poor customer service regarding a membership cancellation.
Business reply on Google
Hello, we are sorry that you had a negative experience. If you could share more details about what happened during your visit, it would help us take the steps to improve. You can reach us at (704) 567-1545 or [email protected].
Employee charged unexpected high fees for printing a shipping label.
Business reply on Google
Hi Quenton Hughes, we're sorry to hear about your frustration with our pricing. We understand it can be challenging when unexpected costs arise, and we empathize with your concerns. We aim to provide you with a top-notch service, and we hope to have the opportunity to demonstrate this to you in the future. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you. Thank you for your feedback.
The store lost a package dropped off at their location.
Business reply on Google
We're concerned to learn about your experience, Elvis E. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Staff members were rude and unprofessional toward customers.
Business reply on Google
Hi Christine Naomi, we apologize for any inconvenience. This is not the level of service we strive to uphold. We'll address your comments with our team. Thank you for trusting The UPS Store with your shipping needs. If you need further help, please email us at [email protected]. Please share your date of visit and any additional details.
Staff members provided rude customer service.
Business reply on Google
Hello Nazirah Pearson, we are sorry to hear about your negative experience. Our goal is to provide excellent service, and it's concerning to hear that we fell short of your expectations. If you could share more details about your visit, it would help us take the steps to improve. You can reach us at (704) 567-1545 or [email protected].
Staff provided poor service and threatened the customer with trespassing.
Business reply on Google
We're disappointed to hear about this unpleasant experience, E Alvarez. We take pride in providing excellent service and we want to make sure that all of our team members deliver on our promise. Please reach out to me directly at [email protected] so I can look into this further.
High cost for printing services and confusing self-service pricing
Business reply on Google
We are genuinely sorry Keisha Parris for any frustration you experienced with our pricing. We understand it can be challenging when unexpected costs arise, and we empathize with your concerns. Please know that our pricing is based on the high-quality materials, expert labor, and overhead expenses necessary to deliver exceptional products and services to our customers. We appreciate your feedback and would be happy to explore alternative options that better suit your needs. We aim to provide you with a top-notch experience that exceeds your expectations, and we hope to have the opportunity to demonstrate this to you in the future.
employee exhibited discriminatory and unprofessional behavior toward a customer
Store failed to process print request sent via email
Manager is accused of stealing items from a customer package.
Business reply on Google
Social Media smear- 9 negative reviews of lies from the same disgruntled person. The truth always comes out. Your 2 cords were packed in the bubble wrap. They weren't stolen. When you find them delete this ridiculousness. The owner
Staff locked the door early preventing access to notary services.
Business reply on Google
We treat our associates with the same respect as we do our customers. This means they are allowed to close at the end of business hours so they can go home and have a life. We will continue to open and close at our stated times. The owner
Staff member refused to assist with package tracking or store processes.
Business reply on Google
Unfortunately, as a completely separate company from UPS we don't have access to information about package delivery/driver processes. This is why we recommend contacting UPS directly. We do understand the confusion between UPS and the UPS Store and hope they were able to answer the questions about your package.
Order was not ready as promised and staff provided poor service
Employee was argumentative and unprofessional during a customer transaction.
Staff was rude and rushed a customer before closing time.