Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The female employee exhibits rude behavior toward customers.
Business reply on Google
Hi Elizabeth Cady, every customer should feel welcome and supported at The UPS Store. The experience you describe is unacceptable, and we understand you are frustrated. We'd like to hear more about your visit and earn your trust in our team. Don't hesitate to contact us at [email protected] along with the visit date/time and any pertinent details of your visit so we can get in touch with you. Thank you.
Staff refused to accept a package before closing time.
Business reply on Google
Hi Barbara Manning, every customer should feel welcome and supported at The UPS Store. The experience you describe is unacceptable, and we understand you are frustrated. We'd like to hear more about your visit and earn your trust in our team. Please contact us at [email protected] along with the visit date/time and any pertinent details of your visit so we can get in touch with you. Thank you.
online appointment system allows booking for unavailable notary services
Business reply on Google
Hi Camille Radcliffe, I can understand your frustration and I am sorry to hear you didn't get the notary service you needed. Our intention is to provide world-class service, and we fell short this time. We'd like to earn your trust in our team. Please contact us at [email protected] along with the visit date/time so we can get in touch with you. Thank you.
Damaged shipment and failure to process insurance claim or provide communication
Employee exhibits condescending behavior and poor customer service.
Business reply on Google
Hi Maya Cuthbertson, thank you for your review and for bringing this matter to our attention. We want to make sure we're providing welcoming and courteous service for our customers. If I can offer further assistance, please contact me directly at [email protected] so we can learn more about your visit.
Staff charged for a service that is legally required to be free.
Staff member was rude and refused to assist with package preparation.
Business reply on Google
This is concerning to hear, Constance Brooks. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Staff were unprofessional and unresponsive to customers in the store.
Business reply on Google
Hi Yadda, we are sorry to hear about your negative experience. We always aim to treat customers respectfully. Greet them with a hello and smile. Be upfront and helpful. Please don't hesitate to contact us at [email protected]. Your feedback will help us improve your future experiences.
Manager failed to initiate lost package claim and provided false information.
The store failed to process an Amazon return in a timely manner.
Business reply on Google
Hi Kimberly Gwyn, thank you for your visit and for selecting The UPS Store® for your Amazon® return. We're sorry to hear you had a frustrating time with your return. Every customer should feel welcome and supported at The UPS Store. The experience you describe is unacceptable, and we understand you are frustrated. We hope you will give us another chance to provide you with the high-quality service we are committed to delivering. If you have any further questions or concerns, please do not hesitate to contact us at [email protected]. Thank you for your business.
Package was not shipped despite payment for overnight delivery
Business reply on Google
We're sorry to hear about your difficulties with your claims experience, Garian Adams. If you're the sender, please contact me directly [email protected] to initiate the claim process. Please provide your full name, tracking number, and other pertinent details. Please include if you declared the item's value at the time of the transaction and purchased Declared Value for that amount. If you are the receiver, please get in touch with the sender to start the claims process. Thank you.
Staff member refused valid identification for a scheduled appointment.
Staff member was rude and inefficient during fingerprinting service.
Staff member refuses service and harasses customers.
Staff member was rude and initially claimed the package was missing.
Package dropped off at location was lost and never scanned.
Employee ignored customers in line while another staff member worked alone.
Staff member was rude and refused to provide notary services.
Staff consistently refuses to provide services that other locations perform.
Staff refused to process an Amazon return due to item size.