Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Staff were rude and shipping prices were higher than expected.
Business reply on Google
Hi Ketha Reddy, we're sorry to hear about your disappointment. We always aim to treat customers respectfully and make sure every transaction is seamless. We appreciate your feedback and will use it as a training opportunity to prevent any such issues moving forward. Please reach out to us at [email protected] so we can follow up with you. We hope you give us another chance to win back your trust and confidence.
unauthorized individual attempting to access customer vehicle on premises
The supervisor provided rude and unprofessional customer service.
customer charged an additional fee for emailing documents to be printed
The front desk staff provided rude and disrespectful service.
Staff were rude, unhelpful, and ignored the customer during their visit.
Business reply on Google
Hello, Thank you for your feedback. We’re genuinely sorry to hear that you left our store feeling unsupported. Providing helpful and respectful service is very important to us, and we strive to assist every customer to the best of our ability. In this case, our team did attempt to help, but unfortunately, we were not provided with the proper return label or sufficient shipping information to complete your transaction. What was presented appeared to be a receipt rather than an actual shipping label, which made it impossible for us to move forward with processing the package. We understand this can be frustrating, and we’re always happy to assist once the correct documentation is available. If you’d like to speak with us directly or need help completing your return, please don’t hesitate to reach out to us at [email protected]. We’d appreciate the opportunity to assist you further.
Staff member was unprofessional, disrespectful, and made discriminatory comments to…
Business reply on Google
Hello Ashanti, We’re very sorry to hear about your experience and take your concerns seriously. The UPS Store is committed to providing respectful and professional service to every customer. Please contact us at 980-907-9777 with more details so we can address this directly and work toward a resolution. Thank you for bringing this to our attention.
Store staff provided incorrect shipping advice for sensitive tax documents.
Staff incorrectly charged customer for a box during an Amazon return.
Business reply on Google
Hello D, we're sorry to hear about this, and I would like to understand your issue regarding amazon drop off, amazon has four types of drop off polices according to picture you post i can help you to resolve this issue and maybe we will be refunding your charge. We value your business, and we also believe in the value of the experience we provide. We hope you appreciate our service in terms of quality, convenience, and reputation. If I can offer you further assistance, please contact me at [email protected] so we can connect with you directly. Thank you.
Passport photos were rejected due to poor lighting and background quality.
Business reply on Google
Hi Siddhu Gade, we'd like to speak with you to clarify your passport experience. Our services are world-class, and we certainly want to ensure a great visit for all customers. We'd be happy to connect with you at [email protected]. Thank you.
The store staff and owner provided poor customer service.
Business reply on Google
Hi Yasir Abdalla, we apologize for the inconvenience you experienced. To help us better understand and improve, could you please share more details about your visit? You can reach us at (980) 907-9777 or [email protected].
The employee was not nice or polite during the service.
Business reply on Google
Hi Yun Wu, we are glad to hear you were taken care of promptly during your visit. We also want to make sure our team is providing warm and welcoming service, and it's disappointing to learn that we fell short in meeting your expectations. We will continue to improve and hope you visit us again for a more positive experience next time.
Customer charged excessive fee by towing company contracted by the store.
Staff refused to print a return label for a valid QR code.
Business reply on Google
Hi, Kiyana. We're sorry to hear any issues you encountered when doing a return at our Charlotte location. You should always expect professional and courteous service when visiting The UPS Store. Your feedback has been shared with our center team, and we are committed to providing the world-class service for which we are known. We hope we can offer a better experience during your next visit.
Customers risk vehicle towing while visiting the store location.
Business reply on Google
Hello Michael Green, this is concerning to hear. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can get in touch with you. Thank you.
Employee mocked customer and made a discriminatory remark.
Store refused to accept unboxed return despite merchant instructions.
Business reply on Google
This is concerning to hear, Jasmin Gaines. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
The business uses a predatory towing company on their property.
Business reply on Google
This is concerning to hear, Nicole J. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Staff were unable to process a package shipment correctly.
Business reply on Google
Hello Xabiel Garcia, we are sorry to hear about your negative experience. Our goal is to provide excellent service, and it's concerning to hear that we fell short of your expectations. If you could share more details about your visit, it would help us take the steps to improve. You can reach us at (980) 907-9777 or [email protected].
Staff refused to provide packaging materials for a return shipment.
Business reply on Google
Davon, sorry to hear about your experience. I think you went to different UPS location because my store open at 10:00 am on Saturday and your comment shows time 8:45am. this location is 9311 J W Clay Blvd. I asked my co-worker about this issue, and he said no one came with asos return here. So, we are requesting you that if you didn't come to this location, please correct your comment. we would love to help you in the future at this location.