Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The store charges fees for package pickup services.
Business reply on Google
Hello Lindsay, we understand you have concerns regarding our service and the fees. We're committed to providing world-class service and want to hear from our customers when there is an area where we can improve. If we can offer further assistance, please contact us directly at [email protected] so we can follow up with you. Thank you.
Staff provided rude customer service and failed to greet the customer.
A staff member was rude when asked about notary services.
Business reply on Google
Hi, Javonte Thompson. Our goal is to provide excellent service, and it's unfortunate to hear that we fell short of your expectations. We'd like to speak with you to clarify your notary concerns. Please contact us directly at [email protected] and we will get back to you promptly. Thank you for your feedback.
The owner was unprofessional and hung up on a customer.
Staff were rude and unhelpful regarding notary services.
Business reply on Google
Hi Samuel Texeira, every customer should feel welcome and supported at The UPS Store. The experience you describe is unacceptable, and it does not reflect our high standards. We'd like to look into this further and earn your trust in our team. Please contact us at [email protected] along with the visit date/time and any pertinent details of your visit so we can get in touch with you. Thank you.
Staff were rude, dismissive, and discussed customer business publicly.
Business reply on Google
We want to make sure our customers feel treated with professionalism while at our center, Paris Harper. We always strive to deliver a quick and seamless experience for all our customers. We apologize for the inconvenience of waiting, the frustration, and the unmet expectations. Please contact us at [email protected] so we can follow up with you and get back on track. Thank you.
Staff member is consistently rude and obnoxious to customers.
Business reply on Google
Thank you for bringing this to our attention, Bruce Tyler. We value all our customers and want to make sure they always get the best possible service. We are forwarding this to the appropriate team and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Staff were rude and closed the store before the scheduled time.
Business reply on Google
We're so sorry for the inconvenience, Maria Luiza Geraldi. We want to make sure our hours of operations are always clear and abided by. We understand this was frustrating and will address your comments with our team. If you need further help, please email us at [email protected], and share your date of visit and any additional details. Thank you.
Staff member refused service and exhibited discriminatory behavior toward the customer.
Staff refused notary service and ordered customer to leave the store
Business reply on Google
Hi Madison Chastain, we'd like to speak with you to clarify your notary experience. Our services are world-class, and we certainly want to ensure a great visit for all customers. We'd be happy to connect with you at [email protected]. Thank you.
Staff blocked customer number and owner canceled mailbox after negative review.
The owner was rude and hung up on the customer.
Employee was rude and dismissive regarding a request to tape package
Staff member was rude and hung up on the customer.
Staff member was rude and refused to assist with package returns.
Business reply on Google
Hi Marco, we strive to provide the best possible service to our customers and are deeply sorry that we fell short of that goal in your case. We take all customer feedback seriously and will be taking steps to address the issue and ensure that all of our staff are providing the level of service and respect that our customers deserve. If we can offer further assistance, please contact us directly at [email protected] so we can follow up with you.
Staff failed to locate missing package and refused further investigation
Notary services were unavailable due to unposted operating hours.
Business reply on Google
Hi Natasha McGruder - We can understand your frustration and are sorry to learn about your notary experience. We certainly want to ensure a seamless visit for all customers. Please reach out to us at [email protected] so we can look into this further. Thank you.
overnight package delayed by two days due to store disorganization
Business reply on Google
Hi Asia Jones, I can understand your frustration with the delay of your shipment. We're committed to providing reliable service and it sounds like we fell short this time. We'd like to earn your trust in our team. Please contact us at [email protected] along with the visit date/time so we can get in touch with you. Thank you.
Notary hours were not communicated and staff did not answer phone.
Business reply on Google
Hello Kay Dee, we're sorry for the inconvenience. We strive to provide available service for our customers during posted hours, and it seems like we missed the mark. We will share this feedback with our team so we can address this concern promptly. Thank you, and we hope to better serve you next time.
Staff ignored customer and provided poor assistance with package return process.
Business reply on Google
Hello Melinda Jones, this is not the impression we want to leave and we're sorry to hear you didn't have a great experience with us. We're committed to providing world-class service and want to hear from our customers when there is an area where we can improve. If we can offer further assistance, please contact us directly at [email protected] so we can follow up with you. Thank you.