Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Manager refused to process a boxless Amazon return as instructed.
staff ignored customer and charged excessive fees for basic services
Business reply on Google
Hello Viola C, we understand you have concerns regarding our service and pricing. We're committed to providing world-class service and want to hear from our customers when there is an area where we can improve. If we can offer further assistance, please contact us directly at [email protected] so we can follow up with you. Thank you.
The store charges extra fees for tape and label printing services.
Business reply on Google
Hi Francisco Galeana, we're sorry to hear about your frustration with our pricing. The UPS Store locations are independently owned and operated by franchisees of The UPS Store, Inc. We understand it can be challenging when unexpected costs arise. To find out the price for a specific product or service (e.g., retail cost for packing/moving boxes, cost for a mailbox, fees for packing services, graphic design costs, freight estimates, etc.), please get in touch with us at [email protected]. Thank you for sharing your feedback. We hope you visit us again soon.
Staff refused to assist with shipping and package was never sent.
Staff displayed unprofessional and rude behavior during a package drop-off.
Business reply on Google
Thank you for taking the time to share your feedback. We sincerely apologize that your experience in our store left you feeling frustrated and disappointed. Our intention was not to make you feel unwelcome or inconvenienced, and we are sorry if our communication came across that way. We understand that the return instructions indicated that no box or label was needed, and we appreciate how confusing it must have felt to receive additional guidance at drop-off. The reason our team raised the concern was to make you aware that, based on past experience, when two separate boxes of different sizes are taped together, they can sometimes become separated during transit. In those cases, there is a risk that the return may not be accepted for full credit by the retailer. We only wanted to provide that warning so you could make an informed decision and avoid any issues with your refund.
Staff failed to honor a scheduled fingerprinting appointment without prior notification.
Business reply on Google
Hello Annica J, we understand how frustrating it must have been to arrive for your fingerprinting appointment only to find that the service was unavailable. Your time is valuable, and we apologize for any inconvenience this may have caused. We take all feedback seriously and will be taking steps to address this matter. If we can offer further assistance, please contact us directly at [email protected] so we can follow up with you.
Staff refused to accept a package due to its handle.
Business reply on Google
Hi Joshua Cruz, we'd like to speak with you to clarify your experience. Our services are world-class, and we certainly want to ensure a great visit for all customers. We'd be happy to connect with you at [email protected]. Thank you.
Customer charged for packaging supplies and experienced poor service.
Business reply on Google
Hello Omar Vargas, The UPS Store locations are independently owned and operated by franchisees of The UPS Store, Inc. (although one or more may be company owned). Pricing, services, and hours of operation vary by location. To find out the price for a specific product or service (e.g., retail cost for packing/moving boxes, cost for a mailbox, fees for packing services, graphic design costs, freight estimates, etc.), please get in touch with us (e.g., Store phone number). You can estimate shipping costs online (e.g., https://www.theupsstore.com/tools/estimate-shipping-cost/index)to see prices for the different UPS® shipping options. Thank you for sharing your feedback. We hope you visit us again soon.
Staff refused to assist with inquiries and redirected to automated support.
Business reply on Google
Hi Saul Garcia, every customer should feel welcome and supported at The UPS Store. The experience you describe is unacceptable, and we understand you are frustrated. We'd like to hear more about your visit and earn your trust in our team. Please contact us at [email protected] along with the visit date/time and any pertinent details of your visit so we can get in touch with you. Thank you.
Customer charged for tape and experienced poor staff attitude.
Business reply on Google
We are genuinely sorry Amelia Sandoval for any frustration you experienced with our pricing. We understand it can be challenging when unexpected costs arise, and we empathize with your concerns. Please know that our pricing is based on the high-quality materials, expert labor, and overhead expenses necessary to deliver exceptional products and services to our customers. We appreciate your feedback and would be happy to explore alternative options that better suit your needs. We aim to provide you with a top-notch experience that exceeds your expectations, and we hope to have the opportunity to demonstrate this to you in the future.
Staff member was distracted by dancing instead of providing customer service.
Business reply on Google
Hello Alfredo Alvarez, we're sorry to hear about this. We're committed to providing world-class service, and we're disappointed we fell short. Please contact us at [email protected] so we can improve. Thank you.
Employee was verbally abusive and rude to coworkers in front of customers.
Business reply on Google
Hi, Antonio Perez. Our goal is to provide excellent service, and it's concerning to hear that we fell short of your expectations. We are forwarding this to the appropriate team and will look into this further. Please reach out to us at [email protected] so we can follow up with you. We value your business and hope you'll give us another chance to turn things around the next time you visit us. Thank you for your feedback.
Staff member left for lunch while customer waited in line
Business reply on Google
Hi Heather McMahon, I can understand your notary service frustration and I am sorry to hear you didn't have a great experience with us. We're committed to providing world-class service and want to hear from our customers when there is an area where we can improve. If I can offer further assistance, please contact me directly at [email protected] so we can learn more about your visit.
excessive pricing for tape usage
Business reply on Google
Hi Maksim, thank you for taking the time to share your feedback, and we’re glad you found our Sunday hours helpful. We’re sorry to hear you were unhappy with the charge for tape. As a small, independently owned business, we do have to charge for materials so we can continue offering packing help and keep our shop running. That said, we never want a customer to feel taken advantage of, and we appreciate you bringing this to our attention. We’ll review how we communicate our tape policy to make sure it’s clearer going forward. If you’d like to discuss this further, please feel free to reach out to us directly—we’d truly appreciate the chance to make things right. Thank you again for the feedback and for supporting local businesses.
Store closed early and refused to accept a prepaid package.
Business reply on Google
Hi Ulysses, thank you for your comment. We have confirmed that our store remained open until the posted closing time on 12/02/25, and we were accepting prepaid packages during that period. We do not close early, and we take our posted hours seriously. It seems there may have been a misunderstanding, and we’d like to address it directly. Please contact us at 773-306-1670 with any details so we can look into the situation further. Thank you for bringing this to our attention.
The store allegedly kept a misdelivered package dropped off by a resident.
Business reply on Google
Hello Humbug, We are a small, family-run business and take honesty very seriously. None of our team members received or kept any package that did not belong to us, and we certainly do not take items that aren’t ours. Can you please let us know what time the veteran said he dropped off the package? We have security cameras and can review the footage to verify what happened. It’s possible there was a mix-up with another location or carrier, but we’re happy to look into it and help clarify where things may have gone wrong. Also, I would suggest filing a claim with FedEx.
Staff members are unhelpful and do not greet customers.
Business reply on Google
Hi Lucero, I’m really sorry to read your review. I was in the store that morning and didn’t notice anyone leave unhappy, but I still want you to know I take what you’re saying seriously. We truly want everyone who walks in to feel welcomed and helped, not the opposite. I’ll be talking with my team about your comments to make sure we’re greeting people and offering the support they need right away. If you’d like, please reach out to me directly at 773-6031670 so we can talk about what happened. I’d really appreciate the chance to make things right. Thank you for sharing your feedback. Vivian Owner, The UPS Store Archer Ave
Staff members were unprofessional, lazy, and unhelpful during the customer interaction.
Business reply on Google
Thank you for taking the time to share your feedback. I’m truly sorry to hear you left the store feeling frustrated — that’s never the experience we want for our customers. At the same time, I do want to clarify that our team members do speak English and work very hard to assist everyone who comes in. While we welcome honest feedback about service, comments directed at an employee’s background or language can be hurtful and are not appropriate. Our staff deserves the same respect they extend to our customers. If you’d like to share more details about the specific service issues you experienced, I’d be happy to look into them further. Our goal is always to provide a positive, respectful experience for every customer who visits us.
The store lost a package and provided no customer service support.
Business reply on Google
We’re very sorry to hear about your experience and completely understand how upsetting it must be to feel like your package was lost and that you didn’t receive the support you needed. Once a package leaves our store, it is processed through the shipping network, but we never want you to feel unsupported. We’d be glad to help by walking you through the steps to track your return and, if necessary, assist with starting a claim so this can be resolved as quickly as possible. We truly value your feedback and appreciate the chance to make this right.
Employee ignored customer struggling with a box at closing time.
Business reply on Google
Hi Bee G, every customer should feel welcome and supported at The UPS Store. The experience you describe is unacceptable, and we understand that this can be frustrating. We'd like to look into this further and earn your trust in our team. Please contact us at [email protected] along with the visit date/time and any pertinent details of your visit so we can get in touch with you. Thank you.