Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Package lost by store staff after initial scan during return process
Business reply on Google
Hi Mary, thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating it can be when a return appears to be incomplete and you are concerned about the status of your item and refund. We recognize how important accurate scanning and clear guidance are during the return process. The UPS Store locations are independently owned and operated, and concerns regarding return processing, package handling, and customer service are taken seriously and shared with the local team for review so they can be addressed appropriately. If you would like to provide additional details about your visit, please contact us at [email protected] so the location can review your concerns further and assist you directly.
Staff ignores queue order and assists customers out of turn.
Business reply on Google
Thank you for taking the time to share your feedback. We understand how frustrating it can be when service order feels unclear or inconsistent, especially when customers are waiting their turn. Our goal is to assist customers on a first-come, first-served basis whenever possible, and clear, fair service flow is important to providing a positive experience. Feedback like yours helps us review how service is managed during busy periods and reinforces the importance of consistency and communication among our team. We appreciate you bringing this to our attention and would welcome the opportunity to discuss your experience further. Please feel free to contact us at [email protected] so we can review this appropriately.
Staff member was rude and dismissive regarding customer terminology
Business reply on Google
Hi Tiara Sledge-Gibson, this is not the impression we want to leave. We always strive to provide the best possible service to our customers and are deeply sorry that we fell short of that goal in your case. We take all feedback seriously and will be taking steps to address the issue with our team. Please reach us at [email protected] so we can follow up with you. Thank you.
The business phone line goes directly to voicemail during business hours.
Business reply on Google
Hello, we're sorry for the inconvenience. We strive to provide available support over the phone for our customers during posted hours, and it seems like we missed the mark. We will share this feedback with our team so we can address this concern promptly. Thank you, and we hope to better serve you next time.
Customer service was unorganized and unable to provide assistance after waiting.
Business reply on Google
Hi Dwyene Gray, we apologize for the inconvenience. We understand this was frustrating and we do recall technology upgrades to better serve you and the community were taking place when the owner sought to provide you personnel attention. Additionally the Notary couldnt have known you had already signed your document in the wrong place prior to bieng in her presence as you reached the counter.
Unexpected service fees and strong food odors inside the store.
Business reply on Google
Our deepest apologies for the bad experience. I assure you the smell of food at times is beyond our control as it comes from the food kitchen 2 doors down from our store. I run an Air purifier consistently but it does get overwhelmed at the kitchens heavy cooking hours. As for the pricing and service cost, those have been consistent for the past year and we implemeted the fee after 4 years without any fees to keep up with the high cost of serving our community with Excellent service, equipment, and materials. Lastly we always strive to be better, so bless you for your valuable input..
Package delivery failed and store is unresponsive to customer inquiries.
Business reply on Google
Firstly We are sorry to hear you had to stay in the hospital and were unable to recieve your packages. Secondly as you know We tried to reach you multiple times before finally catching up to you and talking through your situation. Lastly all phone calls are returned when a message is left and We are always willing to help resolve our customers life situations when it comes to thier interactions with our Center.
delivery driver failed to attempt package delivery
Business reply on Google
Hi Aleksandr Kravchuk, we're sorry to learn about the issues you had with your Amazon® package. The UPS Store® is about delivering world-class service, and it's disappointing that Amazon missed the mark. Please reach out Amazon so they can look into this further. Thank you for taking the time to share your feedback even though our Store at 818 E 63rd was not at all involved in that shipment we hope they get everything straight for you.
Packages are consistently not delivered to the customer
Business reply on Google
Please refer the issues you are having to UPS Corp and Im sure they will correct any issues. This review came to us at the 818 E 63rd "The UPS Store location" where we Pack, Ship,Print,and recieve packages ordered by our customers.
Manager refused service after being recorded using a personal phone.
Business reply on Google
Please feel free to contact the owner of the store directly so we can insure this type of thing never happens again. On another note I have reviewed footage at My location and couldnt locate the instance you have referred to.I think this review may not have happened at my particular store but the review came up on My site. I just need a few details to confirm.
The store staff allegedly steals customer packages.
Business reply on Google
It upsets us greatly that you would choose to malign our business in this way. You have not brought this matter to the attention of Ownership or even a Manager so that we could help resolve your missing package issue. We are always available for discussion of any issues having to do with our customers and Associates. Please call or come in with the tracking number of the package in question and ask for The Owners or leave it with our Manager.
The employee displayed a rude attitude and unprofessional tone.
Business reply on Google
We apologize this was your experience and We would like you to call our store and leave a message with time and date you were in store so with can review the situation that existed and train our staff on how to strive for this type of thing to not happen to anyone else.
Inconsistent and unexpected charges for printing and packaging services.
Store refused to refund money for unused self-service printing attempt.
Store charges for services that are free at other locations.
Business reply on Google
We hate that you had a bad experience at our store. Amazon returns are processed a number of different ways for different items so sometimes you wont have a label needing to be printed, Other times the scan code generates a label for the customer. Then there are those times Amazon gives you instructions that tell the customer to print out their label and package your item for drop off at The UPS Store. In the last scenario, if a customer comes in without said label pre-printed the service of printing the label is offered at a small fee. Lastly I must say as a African American buisness owner we are offering services which cost money, which enable us to continue offering those services to our community. Hopefully this has helped you understand why you were quoted a price to print your label.
Employee exhibited rude and arrogant behavior toward a customer.
Business reply on Google
My apologies that after all the time you have been a customer here you felt treated badly. Please let us the Owners know when something this terrible and unforgivable happens to you in our Store. this is the first time in 2yrs I've heard anything concerning My Manager bieng rude. Rest assured we will make needed adjustments and work hard to do better next time.
Store refused to accept ground shipment on a Saturday.
Business reply on Google
1. we only have express options from UPS on Saturdays 2. for liability reasons we dont hold shipments that arent going out same day or minimum next evening 3. For customer conveince we open our store on Sundays to accommodate situations like yours 4. If you ever need answers to questions, our managers and Owners are always availiable to address your concerns on site
Staff member was rude and unhelpful regarding service requirements.
Business reply on Google
Our apologies, we hate for anyone to have anything less than an exceptional experience here at The UPS Store 818 E 63rd. I will review the situation with all my staff and strive to get better.
Staff failed to print documents and prioritized other customers over me.
Business reply on Google
After reading this account of events I’ve noticed it definitely does not describe our Store at 818 E. 63rd, Chicago IL, 60637. Can you please confirm the location and let me know which of my associates your referring to so I can get him trained immediately. Whenever you have issues like this please ask to speak with the Owners who are on sight daily.