Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
customer unable to reach staff by phone regarding package status
Staff failed to ship package and provided poor customer service.
Business reply on Google
Hi Megan, Thank you for taking the time to share your experience. We understand how upsetting it is when a time-sensitive Next Day Air shipment does not move as expected, especially when it involves important documents. To clarify, The UPS Store assists with preparing and accepting shipments, while UPS is responsible for pickup, transportation, and delivery once the package enters their network. Pickup timing for express shipments is determined by UPS, and if a driver does not complete a scheduled pickup, that portion of the process is outside of the store’s direct control. That said, we recognize how frustrating it is when expectations for expedited service are not met. We also take concerns about professionalism and communication seriously. While we can’t address individual employees publicly, your feedback regarding tone and how the situation was handled is important and will be reviewed. We would appreciate the opportunity to look into this matter further. Please contact us directly at [email protected] with your shipment details so we can review what occurred and follow up appropriately.
Package failed to reach Amazon and required a corporate claim.
Business reply on Google
Hi Keda, Thank you for taking the time to share your feedback. We’re sorry to hear about the frustration you experienced, especially regarding communication and your Amazon return. Once an Amazon return is accepted and scanned in-store, further tracking updates and processing are handled by Amazon and the carrier. In some cases, Amazon may require a claim to be initiated through their corporate process, depending on the return method used. We understand how important timely communication is and appreciate you bringing this to our attention. If you have questions related to your drop-off or would like us to review what we can on our end, please feel free to contact us at [email protected]
Staff displayed rude behavior and lacked knowledge regarding fax services.
Store closed before the posted business hours
Business reply on Google
Hi Aisha, Thank you for taking the time to share your feedback. We understand how frustrating it can be to arrive during posted business hours and find the doors closed, especially when others were also waiting to be served. Entry and service close to the end of the day can sometimes be affected by end-of-day operational and security procedures, but we recognize how this experience could feel disappointing. We appreciate you bringing this to our attention and would welcome the opportunity to review what occurred. Please feel free to contact us directly at [email protected] so we can look into this further and address your concerns.
Staff incompetence and lack of signage caused multiple failed return attempts.
Business reply on Google
Hi Melanie, thank you for taking the time to share your feedback. We understand how frustrating it can be to wait in line and then encounter unexpected payment or processing issues. Payment methods accepted at the store and return procedures can vary, and we recognize the importance of clear communication to avoid confusion. While we can’t discuss specific transactions publicly, we take concerns regarding service flow and communication seriously and review them internally. We appreciate you bringing this to our attention. If you’d like to share additional details or have questions about return procedures, please feel free to reach out to us at [email protected]
Store refused service ten minutes before the posted closing time.
Business reply on Google
Hi Karin Thank you for sharing your experience. We understand how frustrating it can be to arrive before posted closing hours and not be able to complete a quick transaction. End-of-day procedures, including register closeout, can sometimes begin shortly before closing to ensure operations are completed on time. We appreciate you noting that your past experiences have been positive and bringing this to our attention. If you have any questions about store hours or services, please feel free to reach out to us at [email protected]
Employee was defensive when questioned about package management and store organization.
Business reply on Google
Hi Thank you for taking the time to share your experience with us. We understand how the volume of outgoing packages in a store can raise concerns, especially when you are trying to ensure your shipment is handled promptly. Activity levels can vary depending on the day and time, but we appreciate you bringing your observation to our attention. Your comments regarding the interaction at the counter and how your question was received will be reviewed with our team. We want customers to feel comfortable asking about pickups or processing times, and feedback like yours helps us improve how we communicate during busy periods. If you’d like to provide any additional details or have questions about our location’s pickup schedule or shipping procedures, please feel free to reach out at [email protected] . We appreciate you sharing your experience.
The store does not accept FedEx returns.
Business reply on Google
Hi Margaret Thank you for sharing your feedback. We’re glad to hear you’ve had good service, and we appreciate you noting the limitation. As a reminder, The UPS Store locations are independently owned and operated and do not process FedEx returns, which must be handled through FedEx drop-off locations. If you ever need assistance with services we do offer, feel free to reach out at [email protected]
Package lost after staff failed to process shipment correctly
Business reply on Google
Hello Shaun, We’re very sorry to hear about your experience and the issues with your package. We want to review what happened on our side to understand the situation and make things right. Please contact us directly at [email protected] with the details so we can assist you as quickly as possible.
The prices at this location are too high.
Business reply on Google
Hello Diamond Jordan, We’re sorry to hear about your disappointment with our pricing. Each UPS Store® location is independently owned and operated, and prices may vary depending on the services provided. We’d like the opportunity to better understand your concerns—please reach out to us directly at [email protected] so we can assist you further.
frequent shipping delays and slow processing times
Business reply on Google
Hello Michael, We’re very sorry to hear about your experience and understand how frustrating delays and service issues can be. At The UPS Store, we strive to provide efficient and reliable service, and it’s disappointing to know we fell short during your visit. We want to make things right and learn more about what happened. Please contact us directly at [email protected] so we can address your concerns and improve your experience.
Staff provided incorrect shipping information resulting in higher costs.
Business reply on Google
Hello Manuel, We’re sorry to hear about the confusion with your shipping service. We want to review what happened on our end to better understand and assist you. Please email us at [email protected] with more details so we can help resolve this. Thank you for your feedback.
Manager provided inconsistent pricing and refused to issue a shipment receipt.
Business reply on Google
Dear Don, Thank you for taking the time to share your feedback. We sincerely apologize for any frustration or misunderstanding you may have experienced during your recent visit. At our store, we strive to provide all customers with clear pricing options and the highest level of service. We aim to explain shipping rates thoroughly and ensure all necessary receipts are provided. We’re sorry if this was not your perception during your visit. We take your concerns seriously and will use your feedback to review our procedures and ensure every customer interaction meets our standards. If you would like to discuss this further or if there is anything we can do to assist you, please don’t hesitate to reach out to us directly. Thank you again for your feedback and for bringing this matter to our attention. Sincerely, The UPS Store #7479
Package lost or stolen and incomplete receipt provided by staff
Business reply on Google
Hello Elizabeth, We sincerely apologize for the issues you've experienced and understand your frustration. This is certainly not the experience we aim to provide. Please contact us directly at [email protected] so we can investigate the matter further and work towards a resolution. We appreciate your patience and understanding.
Staff displayed rude behavior and poor communication regarding new shipping policies.
Business reply on Google
Hi Paris Branch, thank you for your review and for bringing this matter to our attention. We apologize for any rude treatment you experienced while visiting our business and for any negative impact it may have had on your overall experience. We hope you will give us another chance to provide you with the high-quality service we are committed to delivering. If you have any further questions or concerns, please do not hesitate to contact us at [email protected]. Thank you for your business.
The store charged an excessive fee for tape and staff was rude.
Business reply on Google
Hello Kennetpon, The UPS Store locations are independently owned and operated by franchisees of The UPS Store, Inc. (although one or more may be company owned). Pricing and services vary by location. To find out the price for a specific product or service (e.g., retail cost for packing/moving boxes, cost for a mailbox, fees for packing services, graphic design costs, freight estimates, etc.), please get in touch with us (e.g., Store phone number). You can estimate shipping costs online (e.g., https://www.theupsstore.com/tools/estimate-shipping-cost/index)to see prices for the different UPS® shipping options. Thank you for sharing your feedback, and we hope you give us another chance to provide you with an excellent service that you deserve.
Package lost due to staff failure to scan shipment
Business reply on Google
This is concerning to hear, Mike A. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
The store failed to open during scheduled operating hours.
Business reply on Google
Jasmine, We're sorry to hear about the difficulties you had last Sunday. Please contact me at [email protected] or at 773.952.7963, if you have any additional questions regarding our store hours. Thank you
Customer overcharged for printing services without receiving a price list.
Business reply on Google
We're sorry to hear about the difficulties you had with your transaction, Andrey Bk. Trust and integrity are important to us, and our intention is to always take care of our customers. I'd like to investigate how this transaction was processed. Please contact me at [email protected] with your name, receipt or tracking number, and other pertinent details. Thank you.