Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff member expressed unprofessional attitude regarding customer returns
Employees failed to acknowledge or provide professional service to the customer.
Business reply on Google
Hello Elizabeth Swann, we want to make sure our customers feel treated with professionalism while at our center. Our intention is to provide world-class service, and we're disappointed to learn we missed the mark. Please contact us at [email protected] along with the visit date/time so we can get in touch with you. Thank you.
staff displayed rude and disrespectful behavior toward other customers
Business reply on Google
Hello Jackie Wang, we are sorry to hear about your negative experience. We strive to provide the best possible service to our customers and are deeply sorry that we fell short of that goal in your case. We take all customer feedback seriously and will be taking steps to address the issue and ensure that all of our staff are providing the level of service and respect that our customers deserve.
Manager complains about Amazon returns in front of customers
Staff members were unprofessional and ignored customer questions.
Business reply on Google
Hi Samidha Dutta, thank you for your review and for bringing this matter to our attention. We apologize for any rude treatment you experienced while visiting our business and for any negative impact it may have had on your overall experience. We hope you will give us another chance to provide you with the high-quality service we are committed to delivering. Please do not hesitate to contact us at [email protected]. Thank you for your business.
Manager was rude and refused to provide a shipping receipt.
Employee exhibits repeated rude behavior and poor customer service
Staff provided unhelpful service and inaccurate information regarding notary availability.
Business reply on Google
Hi there, I can understand your notary service frustration and I am sorry to hear you didn't have a great experience with us. We're committed to providing world-class service and want to hear from our customers when there is an area where we can improve. If I can offer further assistance, please contact me directly at [email protected] so we can learn more about your visit.
Staff member refused to wait for customer to retrieve return code.
Business reply on Google
We're sorry to hear about the difficulties you had with us, Kajal Patel. Trust and integrity are important to us, and our intention is to always take care of our customers. We'd like to help you out with this one. Please contact us at [email protected] with your name, receipt or tracking number, and other pertinent details. Thank you.
employees ignored the customer and provided poor service
Business reply on Google
Hi Shakira, thank you for your review. You should always feel welcome and valued when visiting The UPS Store. Your feedback has been shared with our center team, and we are committed to providing the world-class service for which we are known. If we can offer further assistance, please contact us directly at [email protected]. We hope you give us another chance in the future.
Staff refused to print emailed documents requiring customer to use computer.
Business reply on Google
We're sorry to hear about your experience, Nicki N. Our intention is to always take care of our customers, and it sounds like we fell short this time. We hope you give us another chance to win back your trust and confidence.
Package lost after payment and store refuses to accept responsibility
Business reply on Google
Hi Naomi R, this is an alarming review. The encounter you described does not represent the values of our brand. We have always known our center to have a trustworthy staff. We will escalate your review to the appropriate team to open an investigation and address it with the team. Please reach out to us at [email protected] so we can follow up with you. Thank.you for your feedback.
Staff member was rude and unprofessional regarding shipping tape policy.
Business reply on Google
Hi Kunal Talreja, thank you for your review and for bringing this matter to our attention. We apologize for any rude treatment you experienced while visiting our business and for any negative impact it may have had on your overall experience. We hope you will give us another chance to provide you with the high-quality service we are committed to delivering. If you have any further questions or concerns, please do not hesitate to contact us at [email protected]. Thank you for your business.
staff refused to weigh a prepaid package for shipping verification
Business reply on Google
Hello, I can understand your frustration and I am sorry to hear you didn't have a great experience with us. Our intention is to provide world-class service, and we fell short this time. We'd like to earn your trust in our team. Please contact us at [email protected] along with the visit date/time so we can get in touch with you. Thank you.
staff initiated a physical confrontation with the customer
The store refused to accept a standard UPS envelope for shipping.
Package not received by carrier after paid priority shipping
Business reply on Google
This is concerning to hear, Valentine Leke. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you. Thank you.
The store employee was unfriendly and unprofessional during the package drop-off.
Business reply on Google
Hi Shelly Ann, thank you for your review and for bringing this matter to our attention. We apologize for any rude treatment you experienced while visiting our business and for any negative impact it may have had on your overall experience. We hope you will give us another chance to provide you with the high-quality service we are committed to delivering. If you have any further questions or concerns, please do not hesitate to contact us at [email protected]. Thank you for your business.
Staff refused service and closed the store before posted hours.
Business reply on Google
We're sorry to hear you had a frustrating time trying to get help, Tim Wingate. We want to make sure our customers feel treated with integrity and respect while at our center; our intention is to always take care of our customers, and it sounds like we fell short here. Please contact us at [email protected] along with the visit date/time and any pertinent details of your visit so we can get in touch with you. Thank you.
Staff refused to process a valid Amazon return and acted unprofessionally.