Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Staff requested a positive review in exchange for free tape.
Business reply on Google
This is concerning to hear, Sandeep C. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Store manager restricted tape usage for customer packaging
Business reply on Google
Hello John, We’re sorry to hear that you left disappointed. For Amazon Customer Packed returns, we’re happy to apply tape to one or two sides of a sealed box as a courtesy. However, if a box needs to be built due to an unusual size or requires extensive taping, we ask that packing materials be purchased, or we’re happy to package the item for a small fee. To ensure we’re fair to all customers and responsibly manage our supplies, we follow the same packing material policy for everyone. We appreciate your understanding and thank you for your feedback.
Staff refused to notarize documents due to existing form entries.
Business reply on Google
We are sorry to hear that you had a negative experience and appreciate the opportunity to address your concerns. The notary section on the document was filled out when it was brought to us, which unfortunately prevented us from being able to notarize it at that time. However, we did offer the option of emailing us a blank form, which we are always happy to print to complete the notarization process. Our team is committed to providing helpful, professional, and accommodating service to every customer, and we truly value your feedback. Thank you again for sharing your experience and allowing us the chance to clarify the situation.
Staff requested a positive review in exchange for free tape.
Business reply on Google
Hi Luis, I’m sorry to hear that your recent experience was not a positive one. For Amazon returns labeled as “customer packed,” items are required to be securely packaged and sealed with the appropriate label before drop-off. When this isn’t completed in advance, our associates step in to provide additional services, such as printing the return label and properly sealing the package. The charge you’re seeing reflects both the materials used and the time involved in completing these services. We appreciate your understanding.
The store lost a package and refused to investigate the issue.
Business reply on Google
This is concerning to hear, Sean Mamedov. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] or at [email protected] so we can follow up with you.