Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Employee was rude and unhelpful during a routine transaction.
customer required to perform staff tasks during package drop off
Staff member made inappropriate and unprofessional comments to a customer.
Staff refuse to assist customers and prioritize socializing over service.
The store lost a package and failed to provide tracking information.
The store charges fees for printing labels and processing returns.
Business reply on Google
Thank you for your review Poka Speaks. 90+% of our returns are the "no label, no box" variety where you simply show us a QR code. We scan it and provide a receipt. There is no charge for these types of returns. However, this particular return required the label to be printed. Many customers will bring the printed label into our store where we will securely attached it to the package and provide a "drop off" receipt at no charge. If you would like us to print the label for you, we do charge a print services fee of $2.00 (actually $1.84 + tax).
Employee was rude and unprofessional during a phone inquiry.
Staff member was rude and used unprofessional language during a call.
Staff failed to process a standard package return shipment
Staff member was rude and refused to assist with the kiosk.
staff provided dismissive and inconsistent customer service
Employee provided service to a customer who arrived after the reviewer
Business reply on Google
This is concerning to hear, Michael Kelker. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Staff member bypassed the queue and was rude to the customer.
The front desk employee displays a poor attitude toward customers.
Staff expressed frustration regarding the number of packages brought for shipping.
Staff members were unhelpful and displayed poor attitudes.
Staff member displayed unprofessional attitude and lack of courtesy.
Staff members displayed a poor attitude during the service interaction.
Store staff refused entry during business hours despite being unoccupied.
Staff member is arrogant, unhelpful, and behaves inappropriately toward female customers.