Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Customer charged unauthorized fees for prepaid package drop-offs.
Business reply on Google
We are genuinely sorry Mikaylah Knight for any frustration you experienced with our pricing. We understand it can be challenging when unexpected costs arise, and we empathize with your concerns. Please know that our pricing is based on the high-quality materials, expert labor, and overhead expenses necessary to deliver exceptional products and services to our customers. We appreciate your feedback and would be happy to explore alternative options that better suit your needs. We aim to provide you with a top-notch experience that exceeds your expectations, and we hope to have the opportunity to demonstrate this to you in the future.
Store refused QR code return and charged unnecessary packaging fees.
Business reply on Google
Hello Stephanie Agunu, we're sorry to hear about this. Our goal is to provide professional service, and we understand it can be challenging when unexpected costs arise. Please know that our pricing is based on the high-quality materials, expert labor, and overhead expenses necessary to deliver exceptional products and services to our customers. We're glad our other team made sure you were taken care of. Please contact us at [email protected] so we can follow up with you and get back on track. Thank you.
Limited operating hours prevent access for working customers
Business reply on Google
Hi, Alex. we apologize for the inconvenience and unmet expectations with our working hours. We aim to provide a seamless experience for our customers. Please don't hesitate to contact us at [email protected]. Your feedback will help us improve your future experiences.
Staff was rude and store hours listed online were incorrect.
Business reply on Google
This is concerning to hear, Rachel Martin. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
customer charged an unexpected fee for dropping off a prepaid package
Business reply on Google
Hi B Smith, we are genuinely sorry for any frustration you experienced with our pricing. We understand it can be challenging when unexpected costs arise, and we empathize with your concerns. For any confusion regarding the price for a specific product or service (e.g., retail cost for packing/moving boxes, cost for a mailbox, fees for packing services, graphic design costs, freight estimates, etc.), please contact us at [email protected]. We hope you will give us another chance to provide you with the high-quality service we are committed to delivering.
The store charges an unexpected five dollar drop off fee.
Business reply on Google
We're sorry to hear about the difficulties you had with your shipment, Steve Kennedy. At each The UPS Store, we want to be fair and consistent with all our customers. You can estimate shipping costs online (https://www.theupsstore.com/tools/estimate-shipping-cost/index) to see prices for the different UPS® shipping options. Please contact us at [email protected] if you would like me to investigate further.
Unexpected fee charged for dropping off a pre-labeled package
Business reply on Google
Hello Salina Garcia, we're sorry to hear about the difficulties you had during your visit, and I can understand how these fees can add up for you. We value your business, and we also believe in the value of the experience we provide. We hope you appreciate the value of our service in terms of top-notch service, professional service, convenience, and reputation.
store lacks supplies and charges fees for package drop offs
Notary refused to sign document due to specific language requirements
Excessive wait times due to inefficient staff task management.
unexpected fees charged for dropping off pre-paid packages
The store charges unexpected extra handling fees for package shipments.
Store closed earlier than the posted operating hours