Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Employee made an inappropriate threat of physical violence toward a customer.
Notary was unavailable despite a confirmed appointment.
Business reply on Google
Hi Sophia Paolo, we'd like to speak with you to clarify your experience. Our services are world-class, and we certainly want to ensure a great visit for all customers. We'd be happy to connect with you at [email protected]. Thank you.
Staff charged for services without notice and locked doors early.
Business reply on Google
Hi Mocha, Thank you for taking the time to share your feedback. We're sorry to hear that your experiences with our store did not meet your expectations. We sincerely apologize if the music volume was louder than was comfortable during your visit. We try to maintain a welcoming atmosphere for our customers while they wait, but we understand that everyone's preferences are different. We appreciate you bringing this to our attention, and we'll be more mindful of the volume going forward. Regarding your second visit, our store closes at 7:00 PM based on the time displayed on our store computers, which we use to ensure consistency in our daily operations. If there was any discrepancy of a minute or two, we sincerely apologize for the inconvenience. Once the store has officially closed and our end-of-day procedures have begun, we are unable to reopen the doors, as our team must complete closing tasks and secure the store. We truly value every customer and regret that your visits left you disappointed. Thank you again for your feedback, and we wish you all the best. Johnny Alejandro UPS Store Manager
The center manager provided rude and unprofessional customer service.
Business reply on Google
Hi Joel, Thank you for taking the time to share your feedback. I’m sorry to hear that you were dissatisfied with your recent visit. While certain services do include fees based on the work requested, we always aim to communicate those policies clearly and professionally. At our location, we strive to maintain a respectful and positive environment for both customers and employees. We take professionalism seriously and work hard to provide efficient service, even during challenging situations. We appreciate your feedback and will continue focusing on delivering the best experience possible to everyone who visits our store. Sincerely, Johnny Alejandro Center Manager
Staff instructions led to a lost package and denied insurance claim.
Business reply on Google
Hi Steve Hess, we're sorry to hear your experience was less than pleasant. After the claim process is initiated, you'll need to work with the sender to review and finalize the claim. If you're the sender, log in to the Claims Dashboard [https://www.ups.com/claims] to start, review, or update claim information. Please contact us directly at [email protected] if you need future assistance.
Excessive wait times due to slow staff performance.
Business reply on Google
Hi Josh Fathi, this is not the impression we want to leave. We always strive to deliver a quick and seamless experience for all our customers. I apologize for the inconvenience of waiting, the frustration, and the unmet expectations. Please reach us at [email protected] so we can look into this further. Thank you.
Unexpected high import fees and failure to provide requested commercial invoice
Business reply on Google
Dear Larissa, Thank you for reaching out and sharing your concerns. We are sorry to hear about the difficulty you experienced with your shipment. After reviewing our records, we have been unable to locate this shipment in our system, so it appears the package may not have been shipped from our store. Because of this, we are unfortunately unable to verify the details of the transaction at this time. With international shipments, duties and taxes are determined by customs in the destination country. While we do advise customers that import fees may apply, we are not provided with the amount in advance, as those charges are calculated and released directly by customs once the package arrives. We understand how frustrating it can be to receive unexpected charges, and we would be glad to help if we are able. If you can provide additional details—such as the tracking number, shipment date, sender name, or the store location where the package was shipped—we would be happy to review the matter further and do everything we can to assist. If this shipment was processed through our location, we certainly want the opportunity to address the issue and make it right. Sincerely, Johnny Alejandro
Employee labeling error caused the loss of a high-value package.
Business reply on Google
Hi Mr. Ruiz, I’m sorry to hear that your package was not delivered. When dropping off shipments, we recommend verifying that the shipping label and tracking information are correct before leaving the package. Unfortunately, we do not have a way to verify whether the label information is accurate at the time of drop-off. For this reason, it is important that customers double-check their shipping details to ensure everything is correct before completing the drop-off. Johnny Alejandro UPS Store Manager
The store charges a fee for tape on Amazon returns.
Business reply on Google
Hello Adam Dixon, we're sorry to hear about your experience with our team and the difficulties you had during your visit. I can understand how these fees can add up for you. We value your business, and strive to provide the best possible service to our customers and are so disappointed that we fell short of that goal in your case. If I can offer further assistance, please contact me at [email protected] so we can connect with you directly. Thank you.
Printing job was incomplete and staff member was rude.
Business reply on Google
Hi E L, we can understand your frustration and we're sorry to hear you didn't get the service you needed. We're committed to providing excellent and professional service and want to hear from our customers when there is an area where we can improve. If we can offer further assistance, please contact me directly at [email protected] so we can follow up with you.
Store failed to file a lost package claim in timely manner
Business reply on Google
Hi, we're sorry you've had difficulties with your package. We strive to provide the best possible service to our customers and regret that we fell short of that goal in your case. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you. Thank you for sharing your feedback.
Store failed to provide refund for incorrect tracking number error
Business reply on Google
Hi Guillermo Lopez, we're sorry to hear about the issues you've experienced with the tracking number and the delay in resolving this matter. We strive to provide excellent customer service, and it's clear we fell short in your case. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
The store does not answer phone calls during business hours.
Business reply on Google
Hi Verushka Williams, we're so sorry for any inconvenience you experienced while trying to reach out to our Dallas team. We want to make sure we're providing reliable service and a seamless experience for our customers. Don't hesitate to contact us at [email protected] and provide us with the information to follow up. Your feedback will help us improve your future experiences.
Staff provided incorrect shipping advice resulting in a delivery delay.
Business reply on Google
Hello Michael Chakiry, you should always feel confident shipping with The UPS Store. We're committed to providing world-class service and want to hear from our customers when there is an area where we can improve. If we can offer further assistance, please contact us directly at [email protected] so we can follow up with you.
Manager was rude and unprofessional during a phone inquiry.
Employee exhibited rude and condescending behavior toward customers and coworkers.
Staff error caused incorrect return label and refused to provide assistance
Business reply on Google
This is concerning to hear, Madison Miller. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Staff publicly demeaned customer regarding a payment dispute.
Business reply on Google
Hi Soumya Kumar, every customer should feel welcome and supported at The UPS Store. The experience you describe is unacceptable, and we understand you are frustrated. We'd like to hear more about your visit and earn your trust in our team. Please contact us at [email protected] along with the visit date/time and any pertinent details of your visit so we can get in touch with you. Thank you.
Staff provided poor service and attempted to charge for unnecessary packaging.
Staff member was rude and refused to provide service.