Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Package lost and insurance claim failed due to missing tracking information
Business reply on Google
Thank you for bringing this to our attention, and I'm very sorry to hear about the lost package. An $800 shipment going missing is a serious issue, and I'd like to help track down what happened. We keep records of every shipment we process, including tracking numbers, so we should be able to locate your transaction on our end. Could you please contact us directly at 214-520-0005 (ask for David or Marc) with the approximate date and time of your visit, the name the shipment was under, and the destination address? Once we pull the record, we can retrieve the tracking number, file an insurance claim on your behalf, and follow up with UPS to investigate. If you just dropped off a package, we will have a more difficult time assisting, however we would have offered you a receipt at the time of drop off. Insurance is absolutely not worthless when a claim is properly filed, and I want to make sure we see this through with you. Please reach out so we can get the process started.
delivery driver fails to attempt delivery and marks packages as failed
Business reply on Google
Hi John, thank you for bringing your concerns to our attention. We understand how frustrating it can be when a delivery doesn’t go as expected. However, please note that The UPS Store provides shipping services but is not responsible for the drivers who deliver your package. For assistance with your delivery, I recommend reaching out directly to UPS transportation at 800-742-5877. They should be able to provide you with more detailed information and support. If there’s anything else we can help you with, please don’t hesitate to let us know.
Staff member refused to assist with tracking a package over phone.
Business reply on Google
Hello Kay R, we are sorry to hear about your negative experience. Our goal is to provide exceptional service, and it's disappointing that we fell short of that goal. We understand this was frustrating and will address your comments with our team. If you need further help, please email us at [email protected], and share your date of visit and any additional details. Thank you.
Staff allegedly profiled customers and denied basic printing services.
Staff member was hostile and shouted during an Amazon return process.
Business reply on Google
Hi Dustin Svatek, every customer should feel welcome and supported at The UPS Store. The experience you describe is unacceptable, and we understand that this can be frustrating. We appreciate your kind words for Alexa, and you should always expect the same great service from everyone in our team. We'd like to hear more about your visit and earn your trust. Please contact us at [email protected] along with the visit date/time and any pertinent details of your visit so we can get in touch with you. Thank you.
Employee provided rude and disrespectful customer service
Business reply on Google
Hello, we strive to provide the best possible service every time and are deeply sorry that we haven't been meeting our high standards. Please reach out to us at [email protected] so we can look into this. We will be taking steps to address the issue and ensure that all of our staff are providing the level of service and respect that our customers deserve.
The store owner maintains an uncomfortably high indoor temperature.
The store air conditioning is not functioning properly.
Business reply on Google
We're so sorry for the unpleasant experience, Patti Murray. We want to make sure every visit at our store is comfortable, so we're disappointed we missed the mark. We are sharing your feedback with the team and hope you can give us another chance for excellent service in the future.
Staff member was rude and disrespectful to the customer.
Business reply on Google
Hi Palm Kite, every customer should feel welcome and supported at The UPS Store. The experience you describe is unacceptable, and we understand you are frustrated. We'd like to hear more about your visit and earn your trust in our team. Don't hesitate to contact us at [email protected] along with the visit date/time and any pertinent details of your visit so we can get in touch with you. Thank you.
Staff members were rude and unhelpful to multiple customers.
Business reply on Google
Hello TY, we are sorry for the negative experience you had with us. Our goal is to provide excellent service, and it's concerning to hear that we fell short of your expectations. We take all customer feedback seriously and will be taking steps to address the issue and ensure that all of our staff are providing the level of service and respect that our customers deserve. You can reach us at (214) 520-0005 or [email protected] if you need any of our assistance. Thank you.
Manager verbally attacked customer and ejected them from the store
Business reply on Google
This is concerning to hear, Ann Maria Jimenez. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
staff failed to provide assistance and were rude during checkout
Staff member provided poor customer service.
Staff member was rude and unprofessional to customers
Staff member provided unhelpful service and inconsistent packaging requirements for…
Staff member was rude and refused to check for a package.
package arrived damaged and insurance claim process is unresponsive
Staff member was rude and dismissive toward the customer.
Staff refused to locate package and denied affiliation with UPS brand
Staff member displayed unprofessional attitude and long wait times.