Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The store charges an additional handling fee.
Business reply on Google
Hi Ben Lindhardt, we're sorry to hear about your frustration with our pricing. We understand it can be challenging when unexpected costs arise, and we empathize with your concerns. We aim to provide you with a top-notch service, and we hope to have the opportunity to demonstrate this to you in the future. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you. Thank you for your feedback.
The store fails to disclose fees for Amazon returns online.
Business reply on Google
Hi David Russell, we understand it can be challenging when unexpected costs arise, and we empathize with your concerns. Please know that our pricing is based on the high-quality materials, expert labor, and overhead expenses necessary to deliver exceptional products and services to our customers. Please contact us at [email protected] so we can get in touch with you. We aim to provide you with a top-notch experience that exceeds your expectations, and we hope to have the opportunity to demonstrate this to you in the future.
Customer charged an unexpected fee for a prepaid package drop-off.
Business reply on Google
Hi Reney Bucio, we're sorry to hear about your frustration with our pricing. We understand it can be challenging when unexpected costs arise, and we empathize with your concerns. We aim to provide you with a top-notch service, and we hope to have the opportunity to demonstrate this to you in the future. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you. Thank you for your feedback.
The store charged excessive handling fees compared to online pricing.
Business reply on Google
Hello David Suk, The UPS Store locations are independently owned and operated by franchisees of The UPS Store, Inc. (although one or more may be company owned). Pricing, services, and hours of operation vary by location. To find out the price for a specific product or service (e.g., retail cost for packing/moving boxes, cost for a mailbox, fees for packing services, graphic design costs, freight estimates, etc.), please get in touch with us (e.g., Store phone number). You can estimate shipping costs online (e.g., https://www.theupsstore.com/tools/estimate-shipping-cost/index)to see prices for the different UPS® shipping options. Thank you for sharing your feedback. We hope you visit us again soon.
Store location and additional fees were not clearly disclosed online.
Business reply on Google
We're sorry to hear you had a frustrating time trying to get help, Michael DeGraffenreid. We are verifying our website details and sharing your feedback with the team. We hope you can give us another chance for excellent service in the future.
The store charges an unexpected handling fee for prepaid packages.
Business reply on Google
Hello Kate, we're sorry to hear about this, and I can understand how these fees can add up for you. We value your business, and we also believe in the value of the experience we provide. We hope you appreciate our service in terms of quality, convenience, and reputation. If I can offer further assistance, please contact me at [email protected] so we can connect with you directly. Thank you.
Store hours listed online do not match actual operating hours.
Business reply on Google
Hi Shannon Valk, we apologize for the inconvenience you experienced. To help us better understand and improve, could you please share more details about your visit? You can reach us at (214) 652-4256 or [email protected].
Location charges unauthorized fees for prepaid package drop-offs.
Business reply on Google
Hello King Boss, The UPS Store locations are independently owned and operated by franchisees of The UPS Store, Inc. (although one or more may be company owned). Pricing, services, and hours of operation vary by location. To find out the price for a specific product or service (e.g., retail cost for packing/moving boxes, cost for a mailbox, fees for packing services, graphic design costs, freight estimates, etc.), please get in touch with us (e.g., Store phone number). You can estimate shipping costs online (e.g., https://www.theupsstore.com/tools/estimate-shipping-cost/index)to see prices for the different UPS® shipping options. Thank you for sharing your feedback. We hope you visit us again soon.
The store charges extra fees for processing prepaid shipping labels.
Business reply on Google
Hello Randal, The UPS Store locations are independently owned and operated by franchisees of The UPS Store, Inc. (although one or more may be company owned). Pricing, services, and hours of operation vary by location. To find out the price for a specific product or service (e.g., retail cost for packing/moving boxes, cost for a mailbox, fees for packing services, graphic design costs, freight estimates, etc.), please get in touch with us (e.g., Store phone number). You can estimate shipping costs online (e.g., https://www.theupsstore.com/tools/estimate-shipping-cost/index)to see prices for the different UPS® shipping options. Thank you for sharing your feedback. We hope you visit us again soon.
The store charges unexpected fees for prepaid Amazon returns.
Business reply on Google
This is concerning to hear, Divya Choudhary. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Unexpected drop-off fees and failure to provide online tracking numbers.
Business reply on Google
Hello there, we're sorry to hear about this, and I can understand how these fees can add up for you. We value your business, and we also believe in the value of the experience we provide. We hope you appreciate our service in terms of quality, convenience, and reputation. If I can offer further assistance, please contact me at [email protected] so we can connect with you directly. Thank you.
The store charges ten dollars for outgoing Amazon return mail.
Business reply on Google
We are genuinely sorry Encino Man for any frustration you experienced with our pricing. We understand it can be challenging when unexpected costs arise, and we empathize with your concerns. Please know that our pricing is based on the high-quality materials, expert labor, and overhead expenses necessary to deliver exceptional products and services to our customers. We appreciate your feedback and would be happy to explore alternative options that better suit your needs. We aim to provide you with a top-notch experience that exceeds your expectations, and we hope to have the opportunity to demonstrate this to you in the future.
The store charges a fee for processing prepaid packages.
Long wait times and unsecured customer packages left in open storage
Business reply on Google
This is not the impression that we want to leave you, Damian Miranda. Every store visit should be seamless and easy. The experience you describe is unacceptable, and we understand you are frustrated. We'd like to look into this further. Please contact us at [email protected] along with the visit date/time and any pertinent details of your visit so we can get in touch with you. Thank you for your feedback.
Store closed earlier than the hours listed on the website.
Business reply on Google
We apologize for this inconvenience, Tina Kimball. Our hours of operation should always be clear and abided by. We are forwarding this to the appropriate team and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Customer charged unexpected additional fee for dropping off a prepaid parcel.
Business reply on Google
Hello Erwan Rouan, The UPS Store locations are independently owned and operated by franchisees of The UPS Store, Inc. (although one or more may be company owned), so pricing may vary by location. We appreciate your comments and have shared them with our management team for consideration. If you have any further concerns, please contact us at [email protected]. We hope you give us another chance in the future.
The store misdelivered a package worth one thousand dollars.
Business reply on Google
This is concerning to hear, Beth Griggs. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Clerk charged for expedited shipping despite request for ground service.
Business reply on Google
We are sorry Sam Olson for any frustration you experienced with our pricing. We understand it can be challenging when unexpected costs arise. Please know that our pricing is based on the high-quality materials, expert labor, and overhead expenses necessary to deliver exceptional products and services to our customers. Please reach out to us at [email protected] so we can follow up with you. Thank you.
The store charges high service fees and does not answer phones.
Business reply on Google
We are sorry Judith Maisel for any frustration you experienced with our pricing and service. We understand it can be challenging when unexpected costs arise. Please know that our pricing is based on the high-quality materials, expert labor, and overhead expenses necessary to deliver exceptional products and services to our customers. Please reach us at [email protected] so we can follow up with you. Thank you.
staff failed to answer phone calls during business hours
Business reply on Google
This is concerning to hear, Tyrone Thomas. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.