Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff member was unhelpful and provided poor customer attention.
Business reply on Google
Hi Collin Gardner, every customer should feel welcome and supported at The UPS Store. The experience you describe is unacceptable, and we understand you are frustrated. We'd like to hear more about your visit and earn your trust in our team. Please contact us at [email protected] along with the visit date/time and any pertinent details of your visit so we can get in touch with you. Thank you.
The store was closed earlier than the posted operating hours.
Business reply on Google
This is concerning to hear, Bryan Hines. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
The store was closed during posted business hours.
Business reply on Google
This is concerning to hear, Kevin Clark. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
The store was unexpectedly closed during business hours.
Business reply on Google
This is concerning to hear, Krystle Rose. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
The store was closed during advertised operating hours.
Business reply on Google
Thank you for bringing this to our attention, Adam Koloff. Our store hours should be perfectly clear and abided by. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Staff refused to accept a package drop off during business hours.
Business reply on Google
We're sorry to hear about the difficulties you had during your recent visit, Shanna Brokaw. We're committed to providing world-class service, and our intention is to always take care of our customers. We will be taking steps to address this and ensure that all of our staff are providing the level of service that our customers deserve. If I can offer further assistance, please contact me directly at [email protected] so we can learn more about your visit.
Package dropped off at store remains unscanned and tracking is inactive
Business reply on Google
Hi Mary Gatts, your deliveries are just as important to us as they are to you, and we want to help track them down for you. If you're the sender and your shipping update says it has been delivered, please contact me directly at [email protected] to initiate the claim process. Please provide your full name, tracking number, and other pertinent details. Please include if you declared the item's value at the time of the transaction and purchased Declared Value for that amount. If you are the receiver, please get in touch with the sender to start the claims process. Thank you.
Employee was rude and confrontational during a package drop-off.
Business reply on Google
Hi Rukiye Sabanci, thank you for bringing this to our attention and we are deeply sorry to hear about your experience. The behavior you described is absolutely not acceptable and does not reflect the standards we strive to provide. We understand how upsetting this was. Every guest deserves to be respected and valued at all times. Rest assured, we are addressing this matter seriously and will ensure that this does not happen again. If you have any further questions or concerns, please do not hesitate to contact us at [email protected]. Thank you for your business.
Staff refused to provide additional tape for a package drop off.
Staff refused to assist with packaging and label printing services.
Business reply on Google
Hello Lindsay Secrest, this is not the impression we want to leave and we're sorry to hear you didn't have a great experience with us. We're committed to providing world-class service and want to hear from our customers when there is an area where we can improve. If we can offer further assistance, please contact us directly at [email protected] so we can follow up with you. Thank you.
Store refused to accept packages with QR codes.
Business reply on Google
This is concerning to hear, Clay Parlette. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Package delivery was delayed and customer service is unresponsive.
Business reply on Google
Hi Julia Wehder, we're so sorry to hear about the issue with your package. Your deliveries are just as important to us as they are to you, and you should always feel confident shipping with The UPS Store. We understand your frustration and will address this with our team. Please reach out to us at [email protected] so we can follow up with you. Thank you.
Staff refused to provide tape to seal a shipping box.
Staff member was rude and refused to assist with packaging boxes.
Business reply on Google
Hi Sandra Ghali, every customer should feel welcome and supported at The UPS Store. The experience you describe is unacceptable, and we understand that this can be frustrating. We'd like to look into this further and earn your trust in our team. Please contact us at [email protected] along with the visit date/time and any pertinent details of your visit so we can get in touch with you. Thank you.
Staff member was rude and unprofessional toward the customer.
Business reply on Google
Hi Beth Petikas, thank you for your review and for bringing this matter to our attention. We want to make sure we're providing welcoming and courteous service for our customers. If I can offer further assistance, please contact me directly at [email protected] so we can learn more about your visit.
Staff member was unhelpful and rude regarding packaging requirements.
Business reply on Google
Hi Blake Holmes, we strive to provide the best possible service to our customers and are deeply sorry that we fell short of that goal in your case. We take all feedback seriously and will be taking steps to address the issue with our team. Please reach us at [email protected] so we can follow up with you. Thank you.
Store refuses to process Amazon returns without pre-taped packaging.
Business reply on Google
Hello Justin, the location at 2783 Martin Rd most certainly processes Amazon returns when The UPS Store is chosen as the return location. I'm not sure if your review was left for the correct store. However, we are more than happy to process your Amazon returns as indicated on the instructions you receive. Thank you. Update: Hi Justin, the instructions that Amazon provides indicates the customer must pack and seal their packages. We will seal most packages as a courtesy, if it doesn't require a whole lot of tape or effort. I'm not sure what your specific situation was; however, you must have needed quite a bit of tape if we didn't tape it for you. Thank you!
Store refused to accept an untaped Amazon return package.
Business reply on Google
When you are dropping off prelabeled packages it is your responsibility to seal the package. Any store that seals them for you is doing so as a courtesy. You were so rude that you didn't even allow to offer to tape the packages as a courtesy. We do pride ourselves on providing exceptional customer service; however, we also like to educate our customers. Thank you for visiting The UPS Store 2514.
Staff provided rude service and displayed discriminatory behavior toward a customer.
Business reply on Google
Dear Jade, We appreciate you taking the time to send in your concern. As a UPS Franchise we do advise customers who have a shipping label to have their box taped and ready for shipment to increase efficiency and save the customer from having to pay the next time they visit our location. If the package is not ready for shipment, as a business owner we reserve the right to charge the customer for packing their package. The other customer you referred to in your review had an Amazon consolidated return, which does not require any packaging per Amazon's and The UPS Store's contract. To imply that one customer did not receive a "hassle" for packaging or taping due to race or any other reason is simply unethical and uncalled for. Here at The UPS Store, we strive to provide the best customer service possible in every situation. Please feel free to contact the store at 614-799-8595 if you would like to discuss further.
Staff failed to assist with package drop-off or provide alternative locations.
Business reply on Google
Dear Eiichi, Thank you for expressing your concern. Per the UPS corporate guidelines as stated on the High Value document that you provided. UPS stores are not allowed to accept a drop with a value of $1,000 or more. These packages must be picked up at your location or taken to the nearest UPS HUB. A senior member of our staff was contacted to confirm that the procedures that I was following was correct. We do hope that you will consider revisiting our location for shipping, printing or dropping off non high value packages.