Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
undisclosed computer usage fee charged for printing service
Customer was overcharged for packaging an irregularly shaped item.
Business reply on Google
Hi, we're sorry to hear about your frustration with our pricing. We understand it can be challenging when unexpected costs arise, and we empathize with your concerns. We aim to provide you with a top-notch service, and we hope to have the opportunity to demonstrate this to you in the future. We are forwarding this to the appropriate team and will look into this further. Please reach out to us at [email protected] so we can follow up with you. Thank you for your feedback.
Staff refused to provide individual receipts for multiple packages.
The store owner was dismissive and unhelpful regarding customer concerns.
Business reply on Google
Jay. You did not tell the True Story. When you dropped all the boxes, numerous heavy ones, we gave you the proof of drop off as a normal practice we adopt. Issue was that you had started to take pictures of the employee and me sitting doing my desk work. This was unnecessary and you came back to shoot again saying you are upset of something early in the morning. At that time, we proposed you to find a store where you can take pictures NOT IN OUR STORE. By the way, we have managed this business for 17+ years and have a Wonderful Customer Service history and are absolutely proud of it. Jay, you can still be served at our store subject to your not insisting on taking pictures of employee as proof as it looks very demeaning. Hope this helps. Kind regards Owner
Staff refused to allow package pickup by an authorized person.
The store staff provided rude and disrespectful customer service.
Business reply on Google
Aman. The package we have received was not in your name, it's for Leila, therefore it was NOT GIVEN to you. We are very firm in protecting the right of consignee and expect them physically be present with there valid photo IDs to collect and sign electronically for our records. By refusing to release it to you, did not mean that we were rude. We just wanted to be in compliance of our operational procedures. I suggest you to let the consignee come and fetch the same. Looking forward to serving you again as we have been doing for years. Cheers.
Staff member was rude and reprimanded the customer's child.
Business reply on Google
Hello Ms West. Greetings It seems that you've selected a wrong store for your review & comments We are located at 7652 Sawmill Rd Dublin Ohio 43016. We Do NOT have any such employee at our store. We will highly appreciate if you could please amend this ASAP. With Kind personal regards... MAK Team Head At The UPS Store 0661 Dublin Ohio 43016
Notary service was unavailable despite website hours indicating otherwise.
Business reply on Google
Hi Anagha Vyas, we're sorry to hear you didn't get the service you needed during your visit. We will look into this to ensure our posted information is updated and abided by. Please reach out to us at [email protected] so we can help you out. We hope you give us another chance to take care of you in the future.
Staff exhibits discriminatory behavior and rudeness toward customers.
Business reply on Google
Ghulam Ghouse. 1. We do not recall doing any Notary for you ( No Appointments On File or on records) 2. You must know, that we at our store, carry out Notary Work for many International Outfits, say about 60% each month +/_ of all. It's imperative, for us to ask the Notary seekers, about their country of origin in order do to what is best suited to their respective needs. No wonder, we are the favorites of many, whom we we have served. 4. Yes Banks/Libraries, do offer LIMITED Notarial Service, and we suggest you to use them for free 5. Our Notary Service Fee is $5.00 for each Notarial signature, as approved by the State Of Ohio Rest is all a Farrago what you've said. Hope this helps & we look forward seeing you again, to serve you with best of our abilities as have been doing for the 16+ years.
Staff member exhibited discriminatory behavior regarding store policy enforcement.
Employee is rude and inconsistently enforces store policies.
Notary refused to perform service and displayed unprofessional behavior
Staff member was extremely rude to the customer
The owner refused service and physically pushed the customer's package.
Business reply on Google
Hello Divyaam. It's good to read your review. However, you have not given the exact details of our refusal to accept your second package. The reason for this was that you had two different packages that you wanted us to process under the same tracking number (ending in 2286), which you reprinted twice. Every package must have a different tracking label and reusing the same label multiple times is not acceptable according to UPS standards. It's the same as making a photocopy of a plane ticket and trying to take more than one flight with it. For your interest, you must have different tracking numbers for each package so you can track each or else they will be lost with no chance for reimbursement. We thank you for your patronage, but we must follow our business mandate. We look forward to serve you again soon. Kind regards. -Management, the UPS Store
Customer overcharged for printing services compared to online pricing.
Staff member refused to accept a package for shipment
Staff member yelled at customer during a transaction.
Staff member was unprofessional and aggressive regarding return receipt process.
Business reply on Google
Hello, Mr. Hungler. We're sorry to hear you had an unpleasant experience. At our store, we always make sure that our customers our served right and receive their drop off receipts. We always want our customers to have full control and information about the movements of their packages. As you know, UPS Stores are used by most major shippers and have a high volume of packages moving through, which can cause some disruptions. By giving you the receipt we intend to make sure that if anything ever goes wrong you have what you need to still be reimbursed. As far as our employees' behavior, we always strive to help all with the best services, even if that causes some delay. We're sorry that you felt otherwise. With regards, the UPS Store Team at Sawmill Rd. Looking forward to your patronage again in the near future.
Staff refused to ship a legal firearm part due to misinformation.
Business reply on Google
Thanks for your feedback, Dan. We understand your frustration, but there is a lot of grey area here. While it's true that UPS can ship firearms and firearm parts, as I explained to you and in fact called the manager for you, we are an independently owned franchise and we are not licensed to ship firearms or even any parts. We prefer to err on the side of caution and recommend shipments like yours to UPS itself. We regret that this happened and we hope you understand our position on this. We look forward to helping you in the future with your other shipping needs. With regards, The UPS Store team at Sawmill
The store is dirty and the staff is rude.