Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Package not received and refund request ignored for two months
Business reply on Google
This is concerning to hear, Marcus Ferguson. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Employee was unable to operate the scale for package weighing.
Business reply on Google
We’re sorry to hear about your experience, Betsy. We’d really appreciate the chance to make things right, please reach out to us at [email protected] so we can learn more and help.
Staff refused to ship a package without disclosure of contents.
Business reply on Google
Hello Teo Vancea, we are sorry to hear about your negative experience. Our goal is to provide exceptional service, and it's disappointing that we fell short of that goal. We understand this was frustrating but we are required to ask what is in the package to ensure it is not a prohibited item to ship. Thank you for letting us know the other store is not following procedure. Corporate has been notified and will follow up with 39th and Happy Valley to reeducate them on policy.
staff member made the customer feel uncomfortable and belittled them
Business reply on Google
This is not the behavior you should ever expect from us, Dane Bellamy. You should always expect professional service when visiting The UPS Store, but it's unfortunate that we fell short in your case. Rest assured your feedback has been shared with our center team. If we can offer further assistance, please contact us directly at [email protected]. We hope you'll give us another chance in the future. Thank you for your feedback.
Staff lacked knowledge regarding notary services.
Package delivery delayed due to staff failure to cover old labels
Business reply on Google
Hello, you should always feel confident and secure shipping with The UPS Store. Our services are world-class, and we certainly want to ensure a great experience for all customers. We're disappointed to learn we let you dwon. I'd like to investigate how this transaction was processed. Please contact me at [email protected] with your name, receipt or tracking number, and other pertinent details. Thank you.
Store rounded up package weight and dimensions resulting in higher shipping costs
Business reply on Google
Hi Jo Nece, we are genuinely sorry for any frustration you experienced with our pricing. We always want to make sure our customers are charged correctly, and I'd like to investigate how this transaction was processed. Please contact me at [email protected] with your name, receipt or tracking number, and other pertinent details. Thank you.
employees were rude and ignored the customer during a return
Business reply on Google
Hi Ella, we understand your frustration. We always aim to treat customers respectfully, and we're sorry to learn about your negative experience at our store. We'd like to look into this further and earn your trust in our team. Please contact us at [email protected] along with the visit date/time and any pertinent details of your visit so we can get in touch with you.
Staff members fail to greet or assist customers upon entry.
Business reply on Google
This is very disappointing to hear, Kathrine Dudzinski. We're committed to providing world-class service, and our intention is to always take care of our customers. We will be taking steps to address this and ensure that all of our staff are providing the level of service that our customers deserve. If I can offer further assistance, please contact me directly at [email protected] so we can learn more about your visits. Thank you.
Store refused account rates and overcharged for residential shipping services.
The store employee was rude and difficult to understand.
The store closed before the posted operating hours.
Inaccurate scale measurements result in higher shipping costs.
The store refused to accept a medium-sized package for shipping.
Staff provided poor customer service and appeared unwelcoming.
Staff appeared annoyed and unhelpful when processing prepaid package drop-offs.
Staff were disrespectful and refused to assist with the transaction.