Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The store consistently causes delays in package delivery.
Business reply on Google
Hello Isaac Fontenot. We’re sorry to hear about your experience and understand how frustrating delivery delays can be. However, we’d like to clarify that once a package is accepted, labeled, or scanned at our store, the delivery timeline is fully managed by the carrier. We do not control driver routes, schedules, or transit delays. While we respect all feedback, it is unfair to place responsibility on a specific store for issues that are outside of our control. Our store team’s role is to ensure packages are processed correctly and handed off promptly, which we do with care and professionalism. We appreciate your understanding and are always happy to assist with tracking or carrier-related questions.
Important mail sent through the store was never delivered.
Business reply on Google
Hi Cameron Arbo, we're sorry to hear your experience was less than pleasant. Please visit our claims support [https://www.ups.com/us/en/support/file-a-claim.page] page to report a lost or damaged package. After the claim process is initiated, you'll need to work with the sender to review and finalize the claim. If you're the sender, log in to the Claims Dashboard [https://www.ups.com/claims] to start, review, or update claim information. Don't hesitate to contact us directly at [email protected] with your name, claim number, and other pertinent details. Thank you.
Staff member was rude and failed to process the package correctly.
Staff released package to unauthorized person without checking identification.
Business reply on Google
Dear Taylor, Thank you for reaching out, and I’m truly sorry to hear about the frustrating experience you’ve had with our location. I understand how upsetting this situation must be, especially involving a lost package and lack of follow-up. First and foremost, I want to sincerely apologize for the inconvenience and the breakdown in our usual protocols. Your concerns are valid, and it is absolutely not our standard practice to release a package without verifying proper identification. We take this matter seriously and will be reviewing what occurred with our staff to understand how this happened and prevent it from happening again. I’m also sorry that your attempts to speak with someone and receive a call back have gone unanswered. That’s not acceptable, and I appreciate your patience in trying to resolve this. To move forward, I would like to personally assist you in escalating this issue. Could you please provide the following details so I can initiate an internal investigation and ensure a timely response? Your full name The tracking number for the package The approximate date and time of your visits to the store A good phone number or email where you can be reached Once I have
Staff member was rude and provided the incorrect package to customer.
Business reply on Google
Hello Taylor Bailey, we strive to provide the best possible service every time and are deeply sorry that we haven't been meeting our high standards. Please reach out to us at [email protected] so we can look into this. We will be taking steps to address the issue and ensure that all of our staff are providing the level of service and respect that our customers deserve.
Package sent to closed location requiring additional shipping fees
Business reply on Google
We're concerned to learn about your experience, Rachel Ragland, and this is certainly not the kind of service you should ever expect. We are forwarding this to the appropriate team and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Business failed to respond to text inquiry within promised timeframe.
Business reply on Google
Hi Bill Smith, we apologize for any inconvenience. We understand this was frustrating and will address your comments with our team. Thank you for trusting The UPS Store with your shipping needs. If you need further help, please email us at [email protected]. We appreciate you bringing this to our attention.
package delivery delayed and suspected theft by driver
Business reply on Google
Hi, we're sorry to hear about this issue with your package. We would like to look into this and ensure you get the world-class service you deserve and should expect from The UPS Store. Please contact us at [email protected]. We look forward to hearing from you.
Package delivery delayed due to failure to scan and staff dishonesty.
Business reply on Google
Hi Kinsey, we apologize for the issues you had with your package. You should always feel confident and secure shipping with The UPS Store, and we're always committed to providing reliable service. We're sharing your concerns with our management team. Please reach out to us at [email protected] if you need further assistance. We hope you give us another chance in the future.
Store is unresponsive to multiple contact attempts for twenty-eight days.
Business reply on Google
This is concerning to hear, Seth Hainly. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Customer received damaged package due to poor handling by staff.
Business reply on Google
Hello Leslie Martin Juárez Somarriba, this is not the impression we want to leave. Our intention is to provide world-class service, and we're disappointed to learn we missed the mark. We'd like to earn your trust in our team. Please contact us at [email protected] along with the visit date/time so we can get in touch with you. Thank you.
Inconsistent notary hours and lack of follow-up on appointment requests.
Business reply on Google
Hi Kayah, we'd like to speak with you to clarify your notary experience. Our services are world-class, and we certainly want to ensure a great visit for all customers. We'd be happy to connect with you at [email protected]. Thank you.
excessive shipping costs for a single document
Business reply on Google
Hello, we are genuinely sorry for any frustration you experienced with our pricing. We understand it can be challenging when unexpected costs arise, and we empathize with your concerns. Please know that our pricing is based on the high-quality materials, expert labor, and overhead expenses necessary to deliver exceptional products and services to our customers. We appreciate your feedback and would be happy to explore alternative options that better suit your needs. We aim to provide you with a top-notch experience that exceeds your expectations, and we hope to have the opportunity to demonstrate this to you in the future.
High value package was lost or stolen after being scanned in.
Store was closed during posted operating hours.
Staff accused of stealing customer mail and bank theft
customer refused service and requests reimbursement for parking fees
The store failed to open at the scheduled time.
Staff refused to process a return without providing a reason.
Store was closed during posted Saturday business hours