Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Inconsistent and excessive shipping quotes for a small package
The store charges an excessive fee for printing a shipping label.
customer charged extra fee for printing a shipping label
Business reply on Google
Hi Josh, thank you for sharing your feedback. We understand your concern regarding the additional printing charge and appreciate you bringing it to our attention. Printing services are separate services offered by the store and may have an associated cost. We would be happy to review the details of your visit and answer any questions you may have about the charges. Please feel free to reach out to us at [email protected] so we can assist you further.
The store lost multiple packages and displayed unprofessional staff behavior.
Business reply on Google
Hi Val, e’d like to review the package concerns and the interaction you described with management. Package issues involving multiple shipments should be looked into carefully using the available tracking numbers, drop-off details, receipts, and any related records. We also understand your concern about how the conversation was handled when you attempted to discuss the matter in person. Please contact us at [email protected] with the tracking numbers, dates of drop-off, and any additional details so we can review this properly and address the matter through the appropriate channel.
Long wait times due to staff failing to assist customers
Business reply on Google
Hi Tasha, We appreciate you taking the time to share this. Customer flow and register coverage can vary depending on the store’s daily operations and service needs at a given time. We also understand that the overall pace of service can shape a first impression, and we would be happy to review your concerns further with the store team. If you would like us to look into this more closely, please contact us at [email protected].
Understaffed store leads to long wait times for customers.
Business reply on Google
Hi Oliver, Thank you for taking the time to share your feedback. We understand how frustrating it can be to encounter long lines and limited counter coverage, especially when you’re just trying to complete a quick return. Staffing and workflow can significantly impact wait times, and we recognize how repeated experiences like this can lead to frustration. Your comments regarding management and service flow are taken seriously, as efficiency and customer experience are important to us. We would appreciate the opportunity to review your concerns further. Please feel free to contact us directly at [email protected] so we can follow up appropriately.
Store refused to notarize document despite confirming availability over the phone.
Business reply on Google
Hi Randall, Notary services can sometimes be limited based on document type, identification requirements, or staff availability at that moment, but we understand how disappointing that situation feels—especially after making the trip. We’d truly appreciate the chance to learn more about what happened and see how we can address it. Please feel free to contact the store directly and ask to speak with the manager so we can look into this further.
Long wait times and aggressive panhandling outside the store entrance.
Staff refused to provide copy services due to system registration requirements.
Express delivery fee paid but package not shipped after seven days
Business reply on Google
MIMI, Thank you for your review, we appreciate you!
Package stolen while in the possession of the UPS store.
Business reply on Google
Good Morning Lora. We're very sorry for your poor experience and the inconvenience this has caused you. After looking into this package, this package was dropped off at our location. At this stage of the shipping process, we are just the third party vendor, handing your package over to UPS to sort and deliver. THE UPS STORE's are just franchised owned. We do not have anything to do with UPS or the transportation of your package. In the case of your package and other drop offs, the customer that created the label, in this instance, Coach, is the only one who can enter a claim into the system. Please contact a member of our management at 317-351-1200 if you would like to discuss this further. Again, we are sorry for the inconvenience and we hope to still be able to serve you in the future.- Management
Employee failed to process shipment and apply discount correctly.
Business reply on Google
We're sorry for your poor experience and the inconvenience this has caused you. Sometimes in the shipping process UPS states that the address has too many possible matches or can't be found. We know this can be frustrating which is why we have all customers confirm their shipping address. We're providing continued training and coaching for all associates. Again, sorry for the inconvenience and we hope to still be able to help you in the future.
Manager shipped device to wrong location resulting in large financial charge
The store employee was rude and disrespectful to customers.
Business reply on Google
I'm so sorry for your experience at the UPS Store. Please email me so I can get more information so I can address this situation. The email to send is [email protected].
Print order was not ready and incorrect paper was used.
Business reply on Google
Kate, thank you for taking the time to give us a review. We are sorry to hear your most recent experience in our store did not meet your expectations. We have reviewed your concerns and are taking steps to improve the customer experience in our store. If you would like to give more detailed feedback regarding this visit please call and ask for the Store Manager. Thank you.
Staff shipped package to incorrect address and refused to fix error.
Business reply on Google
Lori, I understand and apologize for your unsatisfaction with the service you received and would like to speak with you on the subjects you are concerned with, please contact me at the store email with your phone number so that we may speak about them. I have addressed the issue with the associates and look forward to discussing any further concerns with you. Jay J
Store refused to provide packaging for an Amazon return shipment.
Business reply on Google
Dale, We are sorry to hear your most recent experience in our store did not meet your expectations. We have reviewed your concerns and are taking steps to improve the customer experience in our store. If you would like to give more detailed feedback regarding this visit please call and ask for the Store Manager. Thank you.
Staff refused label printing and called police on the customer
Business reply on Google
Natasha, We are sorry to hear that your recent experience in our store did not meet your expectations. We would like to speak with you further about your visit. Please call our offices at 317.220.8240. Thank you for your time and we appreciate your feedback.
Lost antique furniture shipment and fraudulent reimbursement claims
Business reply on Google
Elizabeth, We are sorry to hear you where not satisfied during your recent visit to our store. If you call 317.351.1200 and ask to speak with the Manager. We would be happy to look into your claim, and offer a better explanation regarding this specific shipment. Thank you
Store lost package and refuses to process the required insurance claim.
Business reply on Google
Baby Jones, We are sorry to hear your most recent experience in our store did not meet your expectations. We have reviewed your concerns and are taking steps to improve the customer experience in our store. If you would like to give more detailed feedback regarding this visit please call and ask for the Store Manager. Thank you.