Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff refused to sell a shipping box to the customer.
Business reply on Google
We're sorry to hear about the difficulties you had during your visit, Jennie Pampuch Borden. We're committed to providing world-class service, and our intention is to always take care of our customers. We will be taking steps to address this and ensure that all of our staff are providing the level of service that our customers deserve. If I can offer further assistance, please contact me directly at [email protected] so we can learn more about your visit.
Staff failed to process a return request after payment confusion.
Business reply on Google
Hello Michael, We are very sorry you had a challenging experience with UPS. Based on what you have described we would appreciate the chance to speak with you further about this issue as the situation sounds like something out of our hands locally, but we would still like to try assisting you. Please contact us at [email protected] and we will do everything we can to help.
Staff were rude and unprofessional during a notary service visit.
Business reply on Google
We want to make sure our customers feel treated with professionalism while at our center, Alberto G. Our intention is to provide world-class service, and we're disappointed to learn we missed the mark. Please contact us at [email protected] so we can follow up with you. Thank you.
Color printer was broken and wait time was excessive
Business reply on Google
Hi Anthony Cellentani, we appreciate your feedback. We always strive to deliver a quick and seamless experience for all our customers. I apologize for the inconvenience of waiting, the frustration, and the unmet expectations. Your feedback will help us improve your future visit.
shipped items are missing and store management is unresponsive
Package shipped through store was never received by the carrier
Business reply on Google
Hello Jose, Thank you for taking the time sharing your experience with us. We understand how concerning it can be when a shipment doesn't move as expected, especially when it contains important items. UPS Ground shipments typically arrive within 1-5 business days. UPS Ground transit times can occasionally vary depending on the carrier conditions. We'd be more than happy to look into this further with you. If the tracking has not updated or the package has not been delivered soon, please feel free to contact us directly and we can assist in initiating a UPS Claim and provide additional support needed to help resolve this. We truly appreciate your patience and the opportunity to assist. Dabrion Braxton General Manager
Staff provided disrespectful service during an Amazon return inquiry.
Business reply on Google
We want to make sure our customers feel treated with professionalism while at our center, Hascall Shaffer. Our intention is to provide world-class service, and we're disappointed to learn we missed the mark. Please contact us at [email protected] so we can follow up with you. Thank you.
The store charged an excessive fee for using tape.
Business reply on Google
We are genuinely sorry David Voss for any frustration you experienced with our pricing. We understand it can be challenging when unexpected costs arise, and we empathize with your concerns. Please know that our pricing is based on the high-quality materials, expert labor, and overhead expenses necessary to deliver exceptional products and services to our customers. We appreciate your feedback and would be happy to explore alternative options that better suit your needs. Please reach out to [email protected] or call (317) 895-9990 so we can discuss this further. Thanks.
Staff members were rude and impatient with customers in the store.
Business reply on Google
Thank you for bringing this to our attention, Madison Tunny. We value all our customers and want to make sure they always get the best possible service. We are forwarding this to the appropriate team and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Long wait times due to insufficient staffing at peak hours
Business reply on Google
Hi John Aoun, we apologize for the inconvenience. We are making every effort to ensure we have the best team in place to take care of our customers as quickly as possible. Please reach out to us at [email protected] so we can look into this further. Thank you for trusting The UPS Store, and we hope we can provide you with a better experience on your next visit.
Amazon returns were not processed correctly by the store staff
Business reply on Google
Hi Cassie Willhelm, thank you for selecting The UPS Store® for your Amazon® returns. We're sorry to hear you had a frustrating time with your returns. Please contact our center at [email protected], or if you would like to get in contact with corporate, you can reach out to [email protected]. We want to connect with you and look into this immediately.
Staff member was rude and refused to assist with packaging.
Business reply on Google
Hi, thank you for your review and for bringing this matter to our attention. We apologize for any rude treatment you experienced while visiting our business and for any negative impact it may have had on your overall experience. We hope you will give us another chance to provide you with the high-quality service we are committed to delivering. If you have any further questions or concerns, please do not hesitate to contact us at [email protected]. Thank you for your business.
Long wait times and poor store climate control caused customer frustration.
Business reply on Google
Thank you for sharing your experience with us and we apologize for any frustrations during your visit to our store. Additionally, we apologize if perhaps a charge was not correctly applied in the past, however we do regularly charge for the services we provide. We would appreciate the opportunity to learn more about your experience directly, so please don't hesitate to contact us at [email protected].
Inaccurate online appointment scheduling caused loss of time and money.
Business reply on Google
This is concerning to hear, Jennafer Reynolds. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Store unable to process international shipments or provide packing services.
Business reply on Google
Hello Samantha, Thank you for taking the time to leave feedback about your visit to our store. We apologize that it wasn't up to our normal standards of excellent customer experience and we will ensure all items you have outlined are addressed since we take pride in offering all of the services outlined above. We would appreciate the opportunity to discuss this matter further to restore your confidence and we can be reached at [email protected]
The store is understaffed, has broken equipment, and is unclean.
Business reply on Google
Hi Kathy R, thank you for your review and for bringing this matter to our attention. You should always expect efficient service and a well-maintained place when visiting us. Your feedback has been shared with our center team, and we are committed to providing the world-class service for which we are known. If you have any further concerns, please do not hesitate to contact us at [email protected]. We hope you can give us another chance to provide a better experience.
Package delayed and stolen resulting in significant financial loss
Staff refused to provide a receipt for a USPS package drop-off.
Staff lied about system availability to refuse a package drop-off.
employees allegedly stole a package and refused a refund