Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The store is closed during posted business hours.
Business reply on Google
Thank you for your feedback!
The business hours listed online do not match the store hours.
Business reply on Google
Thank you for your feedback!
The store failed to open at the scheduled time.
Business reply on Google
This is concerning to hear. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Staff member was rude and overcharged for printing a shipping label.
Business reply on Google
Hi Ethan Naaktgeboren, we're so sorry for any frustration you had with our pricing and customer service. Please know that our pricing is based on the high-quality materials, expert labor, and overhead expenses necessary to deliver exceptional products and services to our customers. We appreciate your feedback and would be happy to explore alternative options that better suit your needs. If you are willing, please reach out to us at [email protected] so we can look into this further and earn back your trust. Thank you.
The store has inconsistent and unposted operating hours.
Business reply on Google
This is concerning to hear, Debra Knopf. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Store fails to provide receipts and has inconsistent operating hours
Business reply on Google
Hi, we’re sorry to hear about your experience. We’d like to clarify that our store hours have not changed, and we do not open as late as 10:30. At the time of your visit, we were temporarily unable to provide receipts. Our team was working to resolve the issue as quickly as possible. We are committed to providing a professional and respectful environment for both our customers and team members. We’re always happy to assist and ensure a smooth experience for those we serve. Thank you for your feedback.
Staff member displayed unprofessional and rude behavior toward the customer.
Business reply on Google
Thank you for your feedback. We are committed to providing respectful and professional service to all customers. For returns that require proper packaging, we have packing materials available for purchase in-store, which is part of our standard policy. We also want to be clear that we do not tolerate language or characterizations that target or generalize our team members. We stand by our staff and how situations are handled in accordance with our policies. Our team will continue to serve customers who treat our staff with the same level of respect we provide.
The store failed to open at the scheduled time.
Business reply on Google
Thank you for bringing this to our attention. We appreciate you sharing your experience as feedback like this helps us improve and better serve our customers.
Store closes early and tracking numbers were changed without explanation.
Business reply on Google
We’re sorry to hear about your experience and would like to clarify a few points. This location does not close early; however, our hours have recently been adjusted. These updates should be reflected on Google, though it is a third-party platform and updates may not always appear immediately. Our Saturday hours have changed, and we are no longer open later that day. If you arrived after business hours, the store would have already been closed. If our hours don’t work for your schedule, there are multiple nearby locations available to assist you. Regarding the tracking number, there are several legitimate reasons it may change, including system updates, address corrections, email confirmations, etc. This does not impact the security of the package or its delivery. Most importantly, was the package delivered successfully or damaged in any way? If there were any delivery issues, we encourage you to contact the store directly so we can review the situation and assist promptly. We appreciate your feedback and are always happy to help clarify any concerns.
The business is frequently closed during posted operating hours.
Business reply on Google
Thank you for bringing this to our attention, Mikala Oakes. Our store hours should be perfectly clear and abided by. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Staff refused to secure a high-value package and displayed rude behavior.
Store was closed during posted operating hours
Business reply on Google
Thank you for taking the time to share your experience. We understand your frustration. While our hours are generally consistent, there are rare occasions when adjustments are necessary due to unforeseen circumstances or emergencies that aren’t always visible to the public. We appreciate your patience and understanding in those moments. If you ever encounter a similar situation, we encourage using one of our nearby locations so your time isn’t inconvenienced. We value your feedback!
Staff were unprofessional and the store has inconsistent operating hours.
The store is closed during its posted operating hours.
Business reply on Google
We’re sorry for any confusion, but our store is open during all posted business hours. These hours are clearly displayed at the location. If our schedule does not meet your needs, other nearby UPS Store locations may be more convenient. Thank you!
The employee at the store was extremely rude to the customer.
Business reply on Google
We're sorry to hear about your experience with us. You should always expect courteous service when visiting The UPS Store, but it's unfortunate that we fell short in your case. Rest assured your feedback has been shared with our center team. If we can offer further assistance, please contact us directly at [email protected]. We value the years of your loyalty and hope you'll give us another chance in the future. Thank you for your feedback.
The store charges excessive fees for basic services like printing and tape.
Business reply on Google
We’re sorry to hear you feel that way, and we’d like to offer a bit of clarification. Even the tasks that appear “simple” from the outside carry real operating costs materials, equipment, staffing, rent, and the overhead required to keep a local business running. As an independently owned store, we truly value customers who understand and support the small businesses that serve their communities. You’re always welcome to bring your own materials, print your own labels, or use another location if our pricing doesn’t align with your expectations. Choosing the option that feels right for you is perfectly reasonable. Our team works hard to assist every customer professionally, and we appreciate those who recognize the realities of running a service-based business. We wish you the best moving forward.
The store failed to open at the scheduled time.
Business reply on Google
We appreciate your patience when these rare situations occur. If timing is critical for your return, Amazon provides many convenient locations as an option for your return. We understand your frustration, but with all due respect, there are times when an employee may run a few minutes behind due to circumstances beyond their control. Things happen traffic, emergencies, or unexpected delays and while we do our best to be on time every day, occasional delays are unavoidable.
Excessive pricing for tape and poor staff service quality.
Business reply on Google
Hello Daniel Partenie, The UPS Store locations are independently owned and operated by franchisees of The UPS Store, Inc. (although one or more may be company owned). Pricing, services, and hours of operation vary by location. To find out the price for a specific product or service (e.g., retail cost for packing/moving boxes, cost for a mailbox, fees for packing services, graphic design costs, freight estimates, etc.), please get in touch with us (e.g., Store phone number). You can estimate shipping costs online (e.g., https://www.theupsstore.com/tools/estimate-shipping-cost/index)to see prices for the different UPS® shipping options. Thank you for sharing your feedback. We hope you visit us again soon.
Staff provided poor service and charged excessive fees for shipping services.
Business reply on Google
Hi April Patterson, thank you for your review and for bringing this matter to our attention. We apologize for any rude treatment you experienced while visiting our business and for any negative impact it may have had on your overall experience. We hope you will give us another chance to provide you with the high-quality service we are committed to delivering. If you have any further questions or concerns, please do not hesitate to contact us at [email protected]. Thank you for your business.
Store staff allegedly attempted to extort unauthorized fees for package pickup.
Business reply on Google
We would like to clarify things respectfully, as it seems that there has been some misunderstanding. Although you mentioned to avoid our store, it appears that you haven't visited. Based on our records, there were phone conversations about four large tire cartons that were delivered to our business. It was expressed since you have no mailbox service at this address, we had to contact the intended receiver to let him know about the huge shipment and the related pick-up fee, which is often $5 or $10 per box, depending on size, and other factors due to our limited space. The recipient expressed his dissatisfaction with the fee and suggested that we should have refuse the shipment. Since the driver was still on site, we promptly communicated with him, and he took the shipment back with him. While it may appear as if a signature was recorded, rest assured, the delivery was refused as per the recipient’s suggestion. We assure you, there is nothing deceptive or dishonest about this process. We take great pride in our professional and transparent service, and we encourage you to share your experience with the appropriate authorities, should you choose to do so. We hope this clears up any c