Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff member was rude and treated the customer with disrespect
Business reply on Google
Hi Juantanic, every customer should feel welcomed and valued when visiting our store, and we appreciate you bringing your experience to our attention. Following your review, we conducted a thorough review of our security footage and audio logs from your visit. Based on our review, our associate followed standard procedure by clearly explaining our policies and pricing structure prior to performing any services. While we understand your preference was to proceed without discussing the cost details, our team is required to ensure full transparency regarding all charges before completing a transaction. We regret any frustration this caused, but we assure you that our goal is always to provide transparent, courteous, and consistent service. If you would like to discuss this matter further, please feel free to reach out to us directly at [email protected].
System outage prevented the purchase of a mailbox.
Business reply on Google
Hi Nathan, every customer should feel welcome and supported at The UPS Store. The experience you describe is unacceptable, and we understand you are frustrated. We'd like to hear more about your visit and earn your trust in our team. Please contact us at [email protected] along with the visit date/time and any pertinent details of your visit so we can get in touch with you. Thank you.
Package return confirmation was not received for all items dropped off.
Business reply on Google
"Hi Betty, we apologize for any confusion. Please note that for these specific drop-offs, the return and tracking process is handled entirely through Amazon's network, not The UPS Store. As indicated on the return labels, if you have any questions regarding your refund or tracking updates, please contact the Amazon Help Line directly."
Staff failed to process FPO shipment correctly and refused a refund.
Business reply on Google
Hi Jason Ebersole, I can understand your frustration and I am sorry to hear you didn't have a great experience with us. We're committed to providing world-class service and want to hear from our customers when there is an area where we can improve. If I can offer further assistance, please contact me directly at [email protected] so we can learn more about your visit.
Staff refused to notarize a document thirty minutes before closing time.
Business reply on Google
!!WRONG STORE!! Hi there, and thank you for your feedback. The holiday season can be especially busy, and we truly appreciate everyone’s patience and understanding. We always recommend arriving before 4:00 PM since things tend to get hectic near closing—but we never turn away a notary. It’s possible there was a mix-up with the other Argyle location, as we close at 4:30 PM, not 4:00 or 3:30. We’re a small, hardworking team doing our best to serve our community, and every review makes a big difference. If something didn’t go right, we’d love the opportunity to make it better. Your support helps us grow and improve, especially during this busy time of year. Thanks again, and we’re truly sorry for any confusion or inconvenience.
Staff member provided unprofessional service and threatened customer with incorrect…
Business reply on Google
That said, we kindly ask that feedback remain focused on service and professionalism. Criticizing an employee’s physical appearance is not appropriate and doesn’t contribute to a constructive dialogue. We’re committed to treating all customers and team members with respect—and we appreciate the same in return. We’re always happy to assist with returns, but please note—we are not AT&T. If your equipment isn’t scanning properly or isn’t showing in the system, it’s often due to an issue on AT&T’s end. We recommend contacting AT&T directly first to ensure the return is properly registered in their system. Once that’s confirmed, we’ll gladly help complete the process on our side. Thank you for your understanding. —Lauren B Thank you again for your feedback, Lauren Bird. It helps us improve and serve our community better. We're truly sorry to hear that your visit didn’t go as expected. While we’re glad one of our team members was polite and tried to assist, we regret that the overall interaction left you feeling frustrated. We’ve addressed this internally, and the employee involved has been spoken to regarding how the situation was handled. If you’d like to return, we’d be happy to assis
The store closes earlier than the posted operating hours.
Business reply on Google
Dear Valued Customer, We sincerely apologize for any inconvenience caused by our unexpected early closure. Our business hours are clearly posted and consistently upheld; however, due to an unforeseen medical emergency, we were regrettably unable to remain open as scheduled. A notice was placed on the door to inform our patrons of the situation. We fully understand how frustrating this may have been and extend our deepest apologies for the disruption. We kindly ask that, in the future, before posting a review regarding such matters, you consider reaching out to inquire about the circumstances. We are always committed to transparency and customer care, and we appreciate your understanding during exceptional situations. Warm regards,
Staff member was rude and unhelpful with return process.
Business reply on Google
“We’re sorry to hear about your experience, but it seems you may have contacted the wrong store. We do not have any female staff members here.” We kindly ask that you remove your review and apply it to the store you had the experience at.
Package lost by store and refund for shipping not provided
Business reply on Google
Hi J R, Thank you for bringing this matter to our attention, and I sincerely apologize for the inconvenience and frustration this situation has caused. I understand the urgency of your documents and the impact this has had on your time and finances. I want to clarify that while we assist with shipping services in-store, all package pickups, deliveries, and scans are handled directly by UPS Corporate and their drivers. Unfortunately, we do not have control over when packages are picked up or scanned into their system. That said, I will follow up with UPS Corporate immediately regarding the investigation that was opened and the current status of your shipment. In the meantime, could you please provide the following details to help us escalate the issue further: The tracking number for the original UPS shipment The amount you paid for the original shipment A copy of the shipping receipt, if available Once I receive this information, I will push for updates and also review your eligibility for a refund based on UPS's service guarantees. I truly apologize again for the inconvenience and appreciate your patience as we work toward a resolution. AND You can reach us at store3682@theupsstor
Employee processed return incorrectly and manager was unprofessional
Business reply on Google
We’re sorry to hear about your experience and appreciate the opportunity to clarify the situation. This particular return was a customer-pack Amazon return, which means the customer is responsible for packing and labeling the item before drop-off. Unfortunately, the item was handed over unpacked and unlabeled, which goes against Amazon’s return instructions. Our staff followed the proper protocol for this type of return and explained the issue at the time. We understand that this can be frustrating, especially if there was confusion about the process. However, it’s important to note that we do not pack customer-pack returns per Amazon’s policy. Our manager’s intent was not to assign blame, but to ensure a clear understanding of return responsibilities. We always aim to provide respectful, helpful service, and we regret that this interaction did not meet your expectations. If you'd like to discuss this further or need assistance with a future return, we’re happy to help. For additional support, please contact the Amazon Customer Helpline at 888-280-4331. We understand you may still feel frustrated with UPS, and we genuinely hope for a better experience in the future.
Employee mislabeled package resulting in loss of high-value item.
Business reply on Google
Dear Ms. Brown, First and foremost, I want to sincerely apologize for the inconvenience this situation has caused you. I completely understand how frustrating this must be, especially with a valuable item like your iPhone. Please know that we take full responsibility for the mistake made in printing and sending the wrong label, and we deeply regret the error. We understand that this is a significant issue, and I want to reassure you that we are actively working with the UPS investigation team to retrieve your package. Our team is committed to resolving this matter as swiftly as possible, and should we be unable to recover the phone, we are prepared to offer compensation for your loss. I also want to acknowledge that this was a human error, something that is very rare for us. We pride ourselves on our attention to detail and customer service, which is why we are consistently recognized as one of the best UPS stores in Jacksonville. While mistakes do happen, we take full responsibility and are using this as a learning opportunity to ensure we continue improving and providing the best possible service moving forward. That being said, it was disheartening to see the review posted befor
Package lost for seven months with no compensation or assistance provided.
Business reply on Google
but you did not ship from our store This is concerning to hear, kricha mchicha. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you. but you did not ship from our store
Package delivery was delayed beyond the expected date
Business reply on Google
We're sorry to hear about the delay with your delivery, Lisa Rigg. We strive to make your shipping experiences with us easy and seamless, so we're disappointed we missed the mark. We understand this was frustrating and will address your comments with our team. If you need further help, please email us at [email protected], and share your date of visit and any additional details. Thank you.
Employee accessed personal files on customer phone without permission
Business reply on Google
This is concerning to hear. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Notary refused to perform service due to lack of training
Business reply on Google
Dear Dunston Sampson, We sincerely apologize for the inconvenience you experienced during your recent visit to our store. We deeply regret that your notarization process did not meet your expectations, and we take your feedback seriously. Your satisfaction is our top priority, and we want to ensure that this issue is promptly addressed. We understand your frustration with the situation involving our new notary and the need for your guidance. This is certainly not the level of service we aim to provide to our valued customers. We have taken immediate steps to rectify the situation by providing additional training and support to our notary staff. Our notaries are committed to upholding the highest professional standards, and we understand that this incident fell short of those standards. We will ensure that such situations do not occur in the future and that our notaries are fully equipped to assist our customers with confidence and expertise. We would like to invite you back to our store to complete your notarization at no cost to you. It is our hope that you will give us another chance to provide you with the exceptional service we strive for. Please reach out to [Contact Informati
staff fails to properly search for customer packages
Business reply on Google
Hello, we are sorry to hear you didn't have a great experience with us. Our goal is to provide excellent service, and it's concerning to hear that we fell short of your expectations. We'd like to earn your trust in our team. Please contact us at [email protected] along with the visit date/time so we can get in touch with you. Thank you.
The store associate was impatient and impolite during the interaction.
Business reply on Google
Hi this was complicated amazon return process when we tell costumer you have to bring original item packed and labeled. when they don't do that than we try to explain them. but they get angry because they have to pay for it to do at The Ups Store. we even explain her you can bring it latter on too. but she was very impatient and not ready to understand . so I can see why she has not motioned anything about services what she talking about it. we try to make everyone happy but you know.
Package failed to arrive by the promised delivery date
Staff refused to ship licensed business products despite prior owner agreement.
Notary staff was rude and unprofessional during the service.
Business reply on Google
Sorry for the inconvenient by our staff and we updated all our services and new management please comes to our store you see best services.